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Hybrid digital workforce: The future way of working

There is huge focus in the business process services (BPS) industry on using robotic process automation (RPA) and artificial intelligence (AI) to create a hybrid digital workforce to drive increases in productivity and add value, but what does this actually mean on the ground? According to published findings, a third of global jobs may be […]

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Survey: Companies poised to go all-in on digital transformation in 2019

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Data backup is one of those daily tasks that resembles Wheel of Fortune. If a backup fails occasionally or you forget to swap media once in a while, the odds are good that the spinner on your wheel of … [Continue Reading]

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“Ethical” AI is a great idea, but is it possible?

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To accelerate digital transformation, master information flows

Digital businesses are emerging at a rapid pace as companies re-architect themselves. As true 21st century enterprises, they are developing substantially different products and services, operating … [Continue Reading]

6 steps for moving to a digital operating model in the cloud

Moving to the cloud was supposed to be simple, right? So why are many IT managers — even those experienced in IT change — finding cloud adoption far more difficult than they expected? One big … [Continue Reading]

NIST releases guidance for risk assessment automation

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Will digital connectivity and smart homes become a social determinant of health?

by George Mathew, MD There’s a lot of talk about digital connectivity and its role in healthcare. Patient engagement platforms, for example, are designed to encourage consumers to use devices to … [Continue Reading]

5 tips to deliver enhanced digital customer experiences in retail

Consumers have been conditioned by Amazon to expect high service levels, easy-to-use interfaces and customized buying experiences. Much has been written about retailers striving to provide an … [Continue Reading]

Cloud computing trends that will affect your business in 2019

Barriers to enterprise adoption of cloud computing including security concerns and regulatory compliance continue to crumble. As new cloud computing capabilities mature, such as support for containers … [Continue Reading]

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