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Are we witnessing the death of the Service Level Agreement (SLA)?

Reflecting on interactions with clients over the past few weeks, I realize our conversations no longer revolve around Service Level Agreements (SLAs). There was a point not too long ago that SLA commitments were a cornerstone of each deal. Now, the dialogue has shifted to: How can we improve the employee experience? How can we […]

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Key to feedback: Recognising your achievements

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Legacy modernization: Prioritizing the application portfolio

The majority of legacy systems in operation today are the result of years, often decades, of combined investment, development and customization. While to an outsider they may appear to be archaic in … [Continue Reading]

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