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Why it’s never OK to ignore the customer experience

Sigh. During my working career I have heard this very question (well, it’s more of a statement really) more times than I would have expected. Sometimes it was worded differently and may have sounded something like, “No, no, no. We don’t need to talk to end users; it’s just forms.” Or, “This is purely technical […]

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Five blunders to avoid on your way to the cloud

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My experience as a DXC Labs intern

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Less clinical, more personal: Putting the consumer at the center of healthcare

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