Keeping up with the shift to patient-centric care

Imagine a healthcare delivery model where patients lead and are in charge of their own care. How do patients and care providers collaborate to deliver optimum outcomes?

Today, more patients are prepared to participate actively in their care and recovery, and they expect a seamless experience, delivered on their terms. The speed and scope of changes with this shift are of such proportions that many organizations are struggling to adapt.

The evolution of patient-centric care is challenging norms that have existed for centuries. Doctors and hospitals have long been seen as the sole authorities in matters of treatment and care. Business models that were built on the volume of patients seen and treatments administered are now shifting to payment for health outcomes.

The industry’s predominant trends are pushing healthcare to make the transition from a supply-based, acute care system to one that is demand-based, population-centered and digital. This requires providers to find new models of care that enable patients, as responsibility for their health outcomes shifts from the sole authority of a doctor or hospital to one of shared accountability.

As patients become active participants in determining the kind of outcome they want in healthcare, institutions will need to provide care coordination that orchestrates the movement of a patient across the care continuum. Providers and payers alike are putting a lot of effort into integrating new technologies and absorbing the growing volume of data generated by smart devices and wearables. The need for flexible and interoperable computing resources is growing, and the current IT status quo is not suited to that need.

In this new model, it is likely that many assumptions about “what’s best for the patient” will be challenged by patients. However, patients who have a greater role in determining their care will play a more proactive role, a change that in the final analysis will lead to better outcomes and improved health.

A comprehensive look at how digital can power forward the enterprise:

Read more in this paper, Digital Revolution Enables Population Health Management.

This paper is part of the Journey to the Digital Enterprise paper series.



Femi Ladega is chief technology officer for DXC’s Healthcare industry group, with experience delivering major transformation engagements to private, public and international organizations globally. Femi provides leadership for driving the solution strategy and technology direction for the industry group.




Population Health Management and the Data Deluge in Healthcare

Journey to the Digital Enterprise Introduction

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