ERM: The future of law enforcement, Part 2

This blog was originally published by Tribridge. Since then, Tribridge has become the DXC Eclipse practice within DXC Technology.

Law enforcement leaders, special interest groups and politicians at the local, state and federal levels have become more focused on the fight to improve the safety of both the public and police officers in the line of duty. It is far too often that we hear about officers getting injured on the job or a citizen being harmed.

There is a long road to travel to ensure that law enforcement agencies and the communities they serve begin to regain trust in one another. Certainly that path includes, but is not limited to, stronger transparency by law enforcement agencies. Forward-thinking individuals in our communities are beginning to champion the adoption of newer, better technologies in order to assist law enforcement officials and professionals in their duties, while maximizing the safety of everyone concerned.

In the first segment of this two-part series, we discussed some of the challenges standing in the way of enhanced transparency and safety. Enterprise risk management sits at the center of this conversation – in policy, procedure and tracking. We’ve been working with countless police and sheriff’s departments to implement modern technology, stressing the importance of effectively using technology to help address the highly debated and polarizing social issue of use of force and justice reform.

Overall, there is a need for more real-time capabilities and responsive design within ERM solutions to ensure that these types of benefits are realized.

Gaining value over time

Surprisingly, some departments are not even tracking some of this information, and those that are, are often using spreadsheets or some other non-actionable database that does not allow them to do anything with collected data. This is why many departments still have a far way to go to reach optimal performance in this regard.

But starting the process is the first step. Modern ERM engages both short- and long-term opportunities, and the more law enforcement departments that use the solution, the better the experiences they will have over time. As more historical data is generated, the intelligence and analytics aspects of the strategy is enhanced.

The process and solution absolutely gain value over time, so long as data is being entered and the ERM platform is consistently used.

Modernizing law enforcement

The single most spoken about topic in this realm today is use of force. The current paradigm of public opinion can be somewhat short-sighted; truly, the polarizing topic has yielded a mindset of either attacking officers or the public (both figuratively and literally).

Instead, in order to improve the safety of both officers and the public, law enforcement departments can implement a specialized ERM solution.  I believe that the vast majority of law enforcement officers are good, intent on serving the public, and most citizens are law-abiding, welcoming the protection, involvement and assistance from officers. There are, however, exceptions. ERM is intended to not only help agencies identify these exceptions through proactive monitoring and analysis, but also aid the vast majority of officers who are doing their job correctly.

There are already technologies that can help detect a potential problem with an officer; they act as an early warning system to alert officials that a certain individual should not be sent out on a specific call or that there has been a threshold crossed determining a pattern of behavior. What’s more, an ERM solution has immense opportunities from an officer wellness standpoint, so long as the technologies are being used properly and maintained over time.

We have been working diligently to take a position on these matters to get the momentum moving in the right direction. My hope is that by taking a stance, others will follow suit and we can collectively begin to look at broader solutions that are not just used as evidence against officers, but can assist, vindicate and even positively affect officer wellness.

Josh-Jaquish-headshotJosh Jaquish is Vice President, Public Sector and Healthcare at DXC Eclipse.

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