DXC’s Commitment to Life Sciences Publishing Needs Is Constant: Loyalty Is Our Calling Card

What began as a company called ISI and grew under CSC remains strong under the DXC Technology banner.

We at DXC Technology understand that a big change such as the recent merger between CSC and Hewlett Packard Enterprise (HPE) Services that created our company can lead to some uncertainty about how much might be changing within the company. I’d like to set your minds at ease, and to do that I need to go back some years. When CSC acquired Image Solutions Inc. (ISI) in late 2010, it brought on board several life sciences regulatory publishing solutions grouped together under the Total Regulatory Solutions (TRS) banner. More important, CSC gained a team of people with a tight-knit family feel. Even after all these years, that family team remains intact. Many of us — and that includes me — have been here for more than 10 years.

Today, under DXC, our family-oriented team gained the support of a large organization to ensure that it remains as strong as ever and that we continue to grow the ISI relationships. There has been some talk that our commitment to the life sciences publishing needs of our loyal clients has dwindled. This is far from the truth. So what has changed?

We’ve cared for and cherished the garden that ISI planted. We are loyal to our clients, and those clients have remained loyal to us. I think that speaks volumes. Under DXC, our family-oriented team gained the support of a large organization to ensure that it remains as strong as ever, and we continue to grow the ISI relationships, many of them more than 10 years old. And in an increasingly global environment, where life sciences and healthcare organizations operate across borders, we’re truly international.

The more things change, the more they remain the same

We have not gone anywhere. We continue to innovate our TRS products, including Toolbox and eCTDXPress. Our business process services (BPS) customers receive the best on-time and quality rates in the industry, and we still provide the same great support to our software customers. From the point of view of clients of Toolbox, it’s a name — we’re now DXC Technology. To paraphrase Shakespeare, “A rose by any other name would smell as sweet.” I believe that our rose smells sweeter, because the merger has brought with it a host of other services, functions and support capabilities that benefit our clients.

We’ve been on the road speaking with many of you about our new company, DXC Technology, new but not born yesterday. When companies merge, there are always rumors about product strategy. In our case, we would like to inform our clients that our Toolbox products remain within the regulatory business automation software portfolio at DXC. A second point that was raised was about communication. From the moment the merger was announced, we made sure there was ample communication. Take for example our press release in May last year, when we announced the board’s approval to merge with the Enterprise Services segment of HPE. This and other releases didn’t just run on our website, but also on universal PR websites, such as BusinessWire.

We’ve released further announcements in regular intervals: when we named our board of directors, when the shareholder approval of the merger was announced, the completion of the merger, and what the new organization was delivering — including our commitment to helping clients manage through the digital transformation.

In addition, we’ve had personal meetings with our clients to discuss the changes.

We always have been — and always will be — there for our clients. We’ve always been upfront with our clients, and we’ve always strived to help our clients tackle the changes that come thick and fast — whether from a regulatory or a commercial point of view. We don’t believe in standing still, and we know our clients don’t either.

We look forward to continuing to serve you, our trusted clients, now and well into the future. To learn more about what we’re doing to support Regulatory Submissions or Toolbox, visit www.dxc.technology.

Visit us at DIA 2017.

John Verrone is global head of Life Sciences Regulatory Publishing and Quality Control at DXC.

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