AI and chatbots will revolutionize how we work

Workspace

If you’ve successfully asked Siri or Google to play a song on YouTube, check the weather or make a phone call, you understand the potential of artificial intelligence (AI), natural language processing and machine learning to transform our everyday lives through interactions with AI-powered chatbots.

Much of the focus of chatbot developers has been on either the consumer market or how to improve enterprise customer service (while reducing customer support costs). As ABI Research Director Jeff Orr writes, the core of chatbots’ potential “is a promise to connect businesses and customers more intimately and to ease the process of buying and selling. It’s the same promise that fueled the rapid expansion of email, text messages and today’s mobile apps.”

But just as those technologies became indispensable tools for enterprise workers to do their jobs, so too are AI and chatbots.

“Virtual assistants automate the recurring business tasks that employees are required to use in the workplace, including interactions with Enterprise Resource Planning systems and line of business software, including Microsoft, Oracle, Salesforce, SAP and others,” Orr says.

Making the boss (you) look good

The combination of speech recognition, machine learning, predictive analytics and automation eventually could lead to an almost telepathic communication between human workers and chatbots. Imagine telling an assistant to do something only once — and then that assistant does this task correctly (and when necessary) from then on. That’s the kind of assistant that makes the boss (you) look good.

Or say you instruct your chatbot assistant to dial you into a conference call. How long before that chatbot can also provide you with a written transcript of the conversation in real time? (If this already exists, someone please let me know. I could use a chatbot like that!)

How about a chatbot assistant that not only reminds you of deadlines and appointments, but automatically retrieves relevant data about specific topics and people from the internet, social media platforms and the enterprise’s knowledge database? If we’re not there yet, we will be soon.

Concerns about automated machines and robots replacing humans in the workplace are understandable — after all, it really is happening, as unemployed telemarketers can tell you. For human workers who can’t be replaced by machines, however, AI-powered chatbots could make them more productive — and happier on the job — than ever.

Are you using AI and chatbots to make you more effective in your job?

RELATED LINKS

Chatbots will pay off for enterprises (but not so much for workers)

Chatbots and mobile: the perfect match?

DIY your own AI assistant

 

Comments

  1. Interesting read – the world of chatbots have a long way to go. Would also appreciate some comments on my blog on Engati at http://blog.engati.com.

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