Navigating the road to connected transportation

Like other industries, the travel and transportation space is undergoing massive changes brought on by digitally-enabled customers and advanced technology. Transportation companies need to change their thinking beyond optimizing runs and work toward creating a connected transportation platform that provides a 360-degree view of the journey. The path to success is spelled out in the DXC Technology position paper, Building a Connected Transportation Platform.

Travel and transportation is focused on two primary areas: moving passengers and moving cargo. And there is a lot to be moved. The average person travels about 13,000 miles per year, and domestic businesses shipped 56 tons of freight annually per person in the United States, according to the U.S. Department of Transportation.

On the passenger side, digital enablement has prompted new challenges for companies that need to meet increased demands for convenience and services. A crucial challenge among transportation companies is to unify the channels to create a passenger experience that is consistent, ties into their brand, and creates a unique experience for each passenger based on their travel preferences.

Companies need to move away from the monolithic pipeline view and to a truly connected platform. These steps should be taken while undergoing a digital transformation:

  • Implement a Connected Transportation Platform: This unified platform should be comprised of elements such as enterprise services, a partner ecosystem, API gateways, and infrastructure delivered by scalable hybrid cloud computing and storage.
  • Embrace Digital Enablement: Digital enablement allows companies to separate out the various operational pieces and engage each of them with a strategy. This helps companies understand the entire passenger journey in a way that determines how the entire process can be made seamless even if the company is not part of the entire chain of events.
  • Move Beyond “Optimizing Runs”: This means going beyond the narrow focus of getting passengers and cargo from point A to point B. Companies should adopt a strategy that embraces an intermodal view of the passenger and cargo journey.
  • Manage Disruption Efficiently: When irregular events occur, they aren’t all connected in a way that helps efficiently solve the problem. Clear visibility into the entire operational landscape gives enterprises the ability to deal with irregular operations more effectively.

As the travel and transportation industry deals with digital disruptions, DXC offers customized solutions for modernizing aging infrastructure and helping IT adapt to industry consolidation and commoditization, as well as the always-on consumer.

Read more in the position paper, Building a Connected Transportation Platform.


Michael S. Deittrick is DXC Technology’s chief technology officer for travel and transportation. A thought leader in digital enterprise transformation and business outcome enablement strategies, he is responsible for enterprise solution development and digital strategy for the travel and transportation sector. Mike focuses on the “why” of technology to derive greater business outcomes for his customers. He is the original media geek, having worked on consumer media and technology convergence strategies in the mid- to late-1990s with the MIT Media Lab and Cyberworks (IPG-Campbell-Ewald). @mdtricky

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