A successful digital collaboration transformation starts with your users

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An increasingly globalized workforce, the consumerization of IT and ongoing cost pressures have forced business leaders to reimagine how employees work, communicate and collaborate. Digital collaboration addresses these challenges, making it possible for employees, partners and customers to interact across the workplace and eliminate islands of disconnected systems and tools.

Enterprises are embracing the move to cloud-based email and collaboration platforms like Microsoft Office 365 in record numbers. At DXC, our experience shows that a successful digital collaboration transformation journey doesn’t just plan for moving applications and data; it ensures users are well-prepared and informed about any changes to the way they work every day.

A key goal of digital transformation is to empower employee productivity by offering a consumer-like experience through a secure enterprise network. Following the five steps below will help you deliver a superior experience for your users:

  1. Get to know your users. Start by finding out how employees work and what will make them successful by learning how they spend their day. What tools and apps do they need? What devices do they use? Are they mobile? Executives, sales teams and knowledge workers have different work styles. Interviewing users and collecting requirements will inform process and technology decisions.
  2. Assess the amount of user change. Take a step back from your transformation plan to understand how much change the users will need to go through. Will the way they work, the applications they use, or the devices they work from change drastically? If so, you will need to take this level of change into consideration when addressing the points below.
  3. Develop a communication strategy. Positive change can’t happen without buy-in from users. Decide how best to communicate any new changes the company plans to make with its IT systems and applications. Options include email, informal in-person or virtual meetings, posters in offices, even texting. Decide which communication styles are most effective for your users.
  4. Select training options. Much of the training strategy will depend on the nature and extent of the process and technology changes, and the way users want to consume information. If it is a minor change, self-service options such as a short video that explains what has changed might suffice. If a new application is being introduced, multi-hour training sessions might be required. Most importantly, make sure users have a way to connect with an expert to answer their questions, if needed.
  5. Create an adoption plan. You can create the world’s best transformation plan, but if users aren’t actually using the new tools, it will not succeed. Start by setting specific adoption goals – what percentage of users do you want using the new functionality and by what date? Then consider how you will measure and report the results. Based on the findings, adjust the communication and/or training plans to drive the behavior you are after.

In the end, users are more likely to embrace the new capabilities when they feel empowered, and when they have access to the information and tools they need to succeed, in the way they want to consume them.  Their success will be your success.  DXC has supported millions of users on their digital collaboration transformation journeys. Let us help you with yours.

Read this Viewpoint paper for more about driving success through digital collaboration with Microsoft Office 365. Learn more about the DXC and Microsoft strategic partnership.


Barbara SpitzerBarbara Spitzer is a global workplace transformation guru at DXC.  Focusing on employee productivity and empowerment, Barbara works with DXC customers around the world to ensure their employees have the right productivity tools, devices and support experience to excel at their jobs. Barbara has been working with the Microsoft productivity suite for the last decade, both developing offerings DXC can leverage for customers, as well as managing the productivity services used internally.

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Comments

  1. Rich Harnett says:

    Nice job Barbara!

    Like

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