Managed services in traditional IT versus the cloud


For more than a decade now, cloud computing has been causing massive changes in IT. It’s all about the agile and nimble way of doing things compared to more traditional IT models.

What’s changed exactly? Here are a few areas of IT that have been upended by the cloud computing revolution. See how they compare to their traditional IT equivalents: 

  • Time to market – A self-service experience with DevOps enablement compared to approval process delays and configuration requirements
  • Infrastructure investment – A pay-as-you-go model with full cost visibility compared to costly capital investment
  • Governance – Transformation into a hybrid cloud service broker model and policy-based governance compared to “IT as a gatekeeper” and manual approval processes
  • Flexibility and scalability – End-to-end automation and provisioning of a standard platform along with ability to scale, compared to manual, error-prone and time-consuming processes
  • Resiliency and elasticity – A distributed and decoupled architecture ensuring that there is no single point of failure and offering more resources as demand increases, compared to less resilient systems with limited capacity
  • Security – Simplified and available as a service with a best-of-breed technology and no upfront expenses, compared to appliance-based methods incurring considerable up-front cost and requiring experienced in-house staff

Managed services in the cloud

The benefits above are clear, but one crucial challenge remains: managed services in the cloud. Managed services, which might have been called “run and maintain” in traditional IT, include:

  • IT service management
  • IT operation management
  • IT self-service portal
  • Multi-cloud management and orchestration
  • Configuration management
  • Billing and charge back
  • Centralized logging and analytics
  • Management of workloads and services including backup, monitoring, patching and end-point protection

Thankfully, modern DevOps, ITSM and cloud brokerage tools help address this challenge. The success of this effort, however, still lies in choosing the right tools and automating the right processes around them.

This is a case where one size does not fit all.  Be it private cloud or leading public cloud providers like Amazon or Microsoft, the operational challenges are the key.

What is DXC Technology’s role as a managed service provider?

DXC Technology has a road map to address these challenges and we partner with industry-leading public cloud providers and network, software and hardware vendors to travel down that road.

Acting in a system integrator role, we choose industry-leading DevOps technologies and integrate them with our cloud offerings in order to provide operational efficiency to the customer.

DXC Cloud Services for AWS, for example, can effectively and efficiently support customers’ AWS environments.

For those with an existing AWS account, DXC can perform an audit and recommend best practices to reduce security risk and up-front costs while improving performance. For customers new to AWS, with a large infrastructure landscape in traditional data centers, DXC can offer an accelerator program, to discover the customer’s infrastructure components and recommend a proposed architecture on an AWS cloud.

DXC Cloud Services for AWS also ensures reduced capital expenditure and accelerated time to market. It includes ServiceNow as a service management platform, consolidated billing and charge back, deployment and life cycle management, cloud watch monitoring, cloud trail log management, endpoint security using falcon host, DXC standard SOEs, data protection and patch management.


  1. It’s interesting that you talked about how the cloud has made security something that people can handle out of house. I have been thinking about working in IT when I’m out of college. I can see how it would be nice to service people through a cloud because then I could help more people each day.

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