Journey to digital government: Transformation roadmap

Looking at the three areas of change outlined in my previous post — modern collaborative workplaces, hybrid cloud infrastructure and integrated service management — we see a pattern of adoption:

Step 1 – Refactor and move the core onto cloud platforms to substantially reduce costs. Use released capital for utilities such as shared services to free up investment funds.

Step 2 – Attach new innovations to modernized core services to improve experiences and value. Reinvest dollars from Step 1 to drive scale, globalization and operating efficiency.

Step 3 – Use released investment from Steps 1 and 2 to fund additional innovation and enable new levels of mission outcomes through improved performance, especially at the point of service to citizens.

[youtube=https://www.youtube.com/watch?v=qYOCDG_frQ0&w=560&h=315]

 

Both the scale and pace of transformation can be challenging. Our experience demonstrates that a transformation roadmap (TxRM) process is a powerful approach to transformative strategic planning. The TxRM, depicted in the figure below, presents a vision of change that prepares stakeholders for an ongoing journey to digital government, with critical waypoints that help government organizations make difficult decisions about modern IT.

Click image to expand.

A TxRM engagement can help IT departments navigate mission complexities by visualizing the organization’s optimal future state and tailoring a plan to get there.

The TxRM helps leaders focus organizational change on the highest priorities and start with the highest-value projects, while balancing costs and risk. In addition, the TxRM identifies related projects and activities that enable organizations to transform from their current state to a future state.

Read more in our position paper, Journey to Digital Government.

RELATED LINKS

Journey to digital government — Three areas for change

Transforming to a digital enterprise

Artificial intelligence in government: How to be more efficient, effective and responsive

 

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