Journey to digital government: Transformation roadmap

Looking at the three areas of change outlined in my previous post — modern collaborative workplaces, hybrid cloud infrastructure and integrated service management — we see a pattern of adoption:

Step 1 – Refactor and move the core onto cloud platforms to substantially reduce costs. Use released capital for utilities such as shared services to free up investment funds.

Step 2 – Attach new innovations to modernized core services to improve experiences and value. Reinvest dollars from Step 1 to drive scale, globalization and operating efficiency.

Step 3 – Use released investment from Steps 1 and 2 to fund additional innovation and enable new levels of mission outcomes through improved performance, especially at the point of service to citizens.


Both the scale and pace of transformation can be challenging. Our experience demonstrates that a transformation roadmap (TxRM) process is a powerful approach to transformative strategic planning. The TxRM, depicted in the figure below, presents a vision of change that prepares stakeholders for an ongoing journey to digital government, with critical waypoints that help government organizations make difficult decisions about modern IT.

Click image to expand.

A TxRM engagement can help IT departments navigate mission complexities by visualizing the organization’s optimal future state and tailoring a plan to get there.

The TxRM helps leaders focus organizational change on the highest priorities and start with the highest-value projects, while balancing costs and risk. In addition, the TxRM identifies related projects and activities that enable organizations to transform from their current state to a future state.

Read more in our position paper, Journey to Digital Government.


Journey to digital government — Three areas for change

Transforming to a digital enterprise

Artificial intelligence in government: How to be more efficient, effective and responsive


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