Five ways cloud automated IT adds value to the director role

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This blog was originally published by Concerto Cloud Services. Since then, Concerto Cloud Services has become DXC Concerto, the mid-market cloud offering within DXC Technology.

IT Directors, and those functioning as part of their operational and leadership roles, often cite the numerous hours required fixing bugs, solving tickets and maintaining operations as the reason for their lack of time and freedom to innovate.

In fact, CareerBuilder reports that IT Directors spend as much as one third of their time at work fixing IT bugs and resolving tickets in medium-sized organizations. In smaller businesses, the average employee spends 91 hours per year troubleshooting their work-issued desktop or laptop device.

For a mid-size or smaller organization, achieving a world class IT infrastructure can be challenging because they don’t have the resources large enterprises do. However, new cloud advancements can close the gap, as well as add real value to the IT Director role.

This new approach, cloud automated IT, provides enterprise-grade IT infrastructure and enables organizations to introduce a higher level of productivity, connectivity and security. It allows IT Directors to focus on innovation and driving the business forward.

There are several ways embracing these new methods are a value-add to the role:

No more support tickets

Support tickets are a way of life for most IT professionals. The frustration from users is real: issues steal time and translate into a real opportunity loss for the business. Imagine a world where an IT ticket is a relic of the past, where everything – user devices, email, networks and applications – work together seamlessly.

The traditional IT model includes multiple sets of equipment, providers, licenses and service teams. It’s a lot to coordinate and the model is fraught with issues that compound one another. Cloud automated IT eliminates these issues with a highly coordinated set of managed cloud services, monitoring, self-healing cloud desktops and support. Clients moving to this model have nearly eliminated support tickets. This leads to happy users, happy managers and a valued IT organization.

Renewed focus on R&D

Cloud automated IT delivers self-healing desktops, continuous monitoring and a standardized and optimized infrastructure where poorly performing or compromised machines can be reset remotely in minutes. This enables technical directors and managers to focus on more strategic initiatives. They can get more valuable work done, such as R&D projects, corporate initiatives and application optimization.

Recover stranded productivity

All of the time lost on troubleshooting devices and networks translates into millions of dollars in productivity loses. Not to mention user workarounds, lack of adoption and degradation of the working relationship between IT and internal clients. Because cloud automated IT has shown to all but eliminate support tickets related to preventable issues, lack of connectivity and user access, productivity can soar under this model.

Upgrade IT skills

The ever-changing environment of technology demands that IT professionals continually learn new skills and tools or be left behind. Cloud automated IT not only creates time for innovation and study, it also creates a predictable cost model. These two factors make budgeting the time and money for learning easier. In addition, smooth sailing from a cloud automated IT model also demonstrates the benefits that come from digital transformation and pave the way for new ideas.

Set a transformative tone

The biggest benefits of cloud automated IT involve the agility to roll out “project next” to the organization with ease. Cloud automated IT is a scalable and adaptable delivery platform that allows leadership and the IT organization to achieve digital transformation initiatives more quickly.


Pete Schmied headshotPete Schmied is the Senior Manager, Operations at DXC Concerto.

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