Five cutting edge technologies available to SMBs through cloud-automated IT

As SaaS applications have come of age, adopting newer technologies has become easier for smaller organizations. However, the subsequent challenge of supporting these technology components remains for organizations with limited budget and resources available. Continuously monitored networks and servers, rapid response times for user support, and advanced security features – these capabilities have traditionally only been available to the largest of enterprises. But today, enterprise grade IT and the advanced technologies that go along with it are within reach for mid-market organizations through a cloud-based IT infrastructure.

Cloud-automated IT, delivered by a service provider, enables smaller organizations to achieve a self-healing, secure, compliant, and predictable infrastructure with disaster recovery.

Here are some of the key technologies an SMB can implement through a cloud-automated IT package:

  • Virtual desktop infrastructure (VDI): By deploying a cloud-based VDI, companies achieve a number of important objectives. VDI provides a consistent computing experience on laptops, desktops and mobile devices. In the security realm, if a user clicks on an email that delivers malware, a VDI’s user instances are individualized and compartmentalized so damage can be contained quickly. Poorly performing PCs can be reset through the cloud, similar to the way cell phones are reset. This increases end user satisfaction and productivity. If there’s a hardware problem, an end user can grab a new device and all of their applications, settings and data will be recovered and available on the new device. Also, in the event a device is lost or stolen, there are multiple backups in the cloud.
  • Firewall as a Service: Most small businesses deploy low-level security measures, such as basic anti-virus capabilities, but struggle with more sophisticated security tools. Firewall as a service includes continuous monitoring, advanced alerting systems and content filtering. This service delivers the same protection, and is based on the same protocols, as enterprise-grade IT. Firewall as a service inspects all packets and delivers Layer 7 application-aware firewall capabilities.
  • Edge computing: As workforces become more distributed, companies need to extend the network to devices operating at the edge. This can be a challenge for smaller businesses, but a cloud-based infrastructure addresses the edge connectivity issue, enabling cloud-based secure access, active firewall protection, backups and software updates.
  • Endpoint protection: Cloud-automated IT also provides advanced threat protection for all endpoints, as well as protection against DDoS attacks. Many smaller businesses don’t have the staff or the expertise to correlate and analyze device log data, but with a cloud-based IT infrastructure this is performed automatically.
  • Intrusion detection: Companies requiring additional security can benefit from 24/7 intrusion detection and logging. This is a specialized managed service essential for companies with specific industry or reporting standards.

With cloud-automated IT, the service provider brings these cutting-edge technologies to the operations of the small and medium-sized businesses, resulting in increased productivity, reliability and security.


Greg-Pierce-headshotGreg Pierce is Chief Technologist for DXC Concerto, where he develops the strategic direction, vision and product offerings. A 20-year technology consultant, Greg is considered one of the foremost experts on cloud computing trends, systems integration and deployment strategies. He specializes in helping mid-market businesses understand, select and deploy innovative cloud solutions that leverage the best features of on-premises, hosted, third-party and hybrid models. Greg has held management positions in Cloud, Security and Infrastructure, and Managed Services practices, owned and operated two companies that provided a variety of IT managed services and cloud computing solutions, including platforms for the delivery of ERP and other core business applications. He has also served as a CIO.

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