Business & Tech of Banking & Capital Markets

A place to ponder and creatively think about the issues that banking and capital markets customers face today


3 steps to achieve a truly variable cost structure in banking

In the current economic climate, banks have to cut spending and find efficiencies wherever possible. However, many investment banks have substantial – and increasing — cost allocations that make it nearly impossible to lower costs and provide a constant challenge. Organizations are now discovering that cost transparency and a solid understanding of their allocation are […]

How an as-a-service model enables banks to prioritize agility and efficiency

In the past, capital markets firms prioritized speed over everything else. They aimed to get as close to zero-latency trading as possible, even though the efforts often became costly and inefficient. This need for speed has only continued to grow but, elsewhere, increased pressure on margins has continued to mount. This means that, in the current […]

Are best-of-breed systems actually best for banks?

blockchain in banking DXC blogs

In the current marketplace, every bank wants to be a best-of-breed financial institution. Having the right technology and infrastructure in place can enable banks to innovate, to differentiate and to maintain a competitive edge. However, chasing best-of-breed technologies is not always the best way to become a best-of-breed bank. Instead, banks should opt for solutions […]

4 keys to success in the banking digital transformation

Digital transformation is no longer a choice, but a banking business imperative. Most banks have known for quite some time that they need to digitize to remain competitive. And most have begun their digital transformations. However, each organization has taken a different path to becoming a truly digital organization, and some are much farther along than […]

Bankers view digital technologies as crucial for growth

One of the biggest names in the financial services industry, Mastercard, is in the cloud. The New York-based provider of credit cards, debit cards, pre-paid cards and commercial and consulting services uses the cloud for several enterprise applications. And it’s far from alone. Financial companies are now actively pursuing digital technologies to drive business efficiencies […]

The confounding variable in banking infrastructures

confounding variable in banking CSC Blogs

Last week, I wrote about the lurking variable in banking as it pertained to efficiency. This week, let’s talk a bit about confounding. Confounding is interesting in that it interacts with both the dependent and independent variable in a manner that could explain away some or all of the correlation between the two variables. In particular, […]

The lurking variable in banking transformation

In studying explanatory and response variables, statistics instructs us to not overlook the lurking variable. This is one that isn’t being studied but could influence the relationship between variables that are being considered. Take the recent reductions in expense and staff at banking institutions. It would seem that, with billions of dollars in reductions in expense and […]

The human touch in a digital world

I recently traveled on American Airlines (@American Air) and had an incredible Customer Experience that got me thinking. In this increasingly digital world, where we can manufacture the experience through complex technology, is there still a need for a human touch? After all, we are looking to serve millions of customers through indirect channels — where will […]

Customer experience, GRC and efficiency continue to be key issues for banks

banking challenges CSC Blogs

A survey I’m conducting of 20 financial institutions reveals that the key challenges facing the industry center around: (1) Enhancing Customer Experience (2) Governance, Risk & Compliance (3) Operational Efficiency …. with technology disruption (particularly amongst payments) embedded amongst them. With Customer Experience and Operational Efficiency being the two largest issues, it is no surprise that institutions […]

Oscillating between ‘Know Your Customer’ and ‘Know Your Bank’

In a previous post, we examined some elements of Know Your Customer (KYC) programs. Now I’m going to drill deeper into what happens when the interests and objectives of customers, banks and regulators don’t converge. In many cases, this gives rise to disconnects or the possibility of disconnects. For example, when the interests/objectives of the bank and […]