DXC on Workplace

People, technology, and culture-driven insights on the digital workplace

The five enterprise archetypes: Which one are you?

view

Dramatic advances in technology have redefined the corporate workspace. Powerful and intuitive technologies are being put into the hands of more and more employees, making them more nimble and effective. Technology is finally empowering humans to better perform their jobs – which is the fundamental rationale for corporate IT in the first place. The promise […]

How AI can make Inbox Zero more attainable

Three-Mailboxes

Busy people receive hundreds of emails a day. Conversations that 20 years ago would have been done face-to-face have morphed into loosely coupled emails, instant messages and texts, PowerPoint presentations, Skype meetings and, yes, even a few phone calls. And while electronic communications has made collaboration across global teams possible, it has not always improved […]

Off the beaten path: A digital journey in India

Comms Tower

Recently, I had the opportunity to attend a customer event in India. Having not been focused on the domestic market in India for quite some time, not only was I excited at the opportunity to be back where I started my career 23 years ago, but I was also excited at this opportunity to listen […]

Delivering proactive and predictive IT user support

Predictive IT Support

Technology companies are about to start using artificial intelligence (AI) as a proactive tool for IT user support. Under a proactive support scenario, if your word processing program crashes or locks up, an automated system will notice the incident immediately and then offer solutions, often before the problem occurs in the first place. Remember the […]

How AI can make user support more proactive

AI

Corporate users have been interacting with artificial intelligence for years, but most people are not always sure how to take advantage of the opportunity AI presents. That’s changing as AI’s new prominence offers compelling ways to solve some important IT issues and challenges. AI represents an opportunity for “magic” across a number of scenarios, most […]

The great distractors make the best workers

Computer

Good news employers: The workplace is still for working. Sounds obvious, but given the suffusion of mobile devices throughout the workplace, some are still worried otherwise. Social media, made all the more accessible by mobile devices, often gets pegged as “The Great Distractor” but with the most recent launches of Microsoft Teams and Facebook’s Workplace, […]

Service design thinking: Why?

Person Centered

This post is part 3 of a 3-part series. In my last post, I talked about how to do service design thinking. In this post, I’ll discuss why service design thinking is important. In a recent conclave organized by Singularity University, the speakers highlighted how products and services are now congregating into four clusters: content […]

Service design thinking: How?

People walking

This post is part 2 of a 3-part series. In my last post, I talked about what service design thinking is. In this post, I’ll discuss how it is  implemented. Service design thinking is based on five principles: User-centered: Design services as experienced by the user — e.g., a company in New York uses kinematics […]

Service design thinking: What?

Idea

This post is part 1 of a 3-part series. Amazon doesn’t have inventory, Uber owns no fleet, and Airbnb owns no rooms – yet they are the billion dollar companies of this decade. These companies have built their business models, products and offerings by providing platforms that enable the sharing of things, services and time […]

Singularity in AI: Are we there yet?

AI singularity DXC Blogs

Are you familiar with the concept of singularity in artificial intelligence? Hungarian computer scientist John von Neumann, in an article published in 1950, suggested that artificial intelligence (AI) will continue to grow exponentially through rapid redesign and self-improvement cycles. Each cycle, he said, would reduce in time span but improve in capabilities, until the technology […]