DXC on Workplace

People, technology, and culture-driven insights on the digital workplace

Optimize your software licensing while moving to the cloud

plane-to-clouds

I’ve been talking to several clients who are on a journey to the cloud and at various stages of adopting Software as a Service (SaaS). They are concerned about having to manage complex and hybrid IT environments. Procurement and IT managers tell me they are worried about working with multiple software vendors. Acquiring licenses or […]

Variables to watch for on the road to Office 365 deployment

snow-plow-on-road

A profusion of channels and technologies used to communicate and collaborate have shaped the way most users view their work experience. Whether users work in a traditional office setting, remotely from home, or even abroad, the expectations remain the same: secure and unfettered access to communications and key productivity applications. We call this the consumerization […]

Moving your digital transformation beyond ad-hoc initiatives

climber

Moving through a digital transformation is tough, no matter where your company is in the journey. Central to the success of any digital transformation initiative is understanding how your company views technology and how your employees work – and then aligning those insights to empower a digital workplace. Ad-hoc and transformation are two of the […]

What does digital experience management mean to your employees?

In a recent blog post, Nexthink co-founder Vincent Bieri wrote that when most people think of digital experience management, what first comes to mind is the consumer world and making the online experience enjoyable for shoppers and customers. However, he continued, employees also expect a positive experience when it comes to their digital devices in […]

The five enterprise archetypes: Which one are you?

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Dramatic advances in technology have redefined the corporate workspace. Powerful and intuitive technologies are being put into the hands of more and more employees, making them more nimble and effective. Technology is finally empowering humans to better perform their jobs – which is the fundamental rationale for corporate IT in the first place. The promise […]

How AI can make Inbox Zero more attainable

Three-Mailboxes

Busy people receive hundreds of emails a day. Conversations that 20 years ago would have been done face-to-face have morphed into loosely coupled emails, instant messages and texts, PowerPoint presentations, Skype meetings and, yes, even a few phone calls. And while electronic communications has made collaboration across global teams possible, it has not always improved […]

Off the beaten path: A digital journey in India

Comms Tower

Recently, I had the opportunity to attend a customer event in India. Having not been focused on the domestic market in India for quite some time, not only was I excited at the opportunity to be back where I started my career 23 years ago, but I was also excited at this opportunity to listen […]

Delivering proactive and predictive IT user support

Predictive IT Support

Technology companies are about to start using artificial intelligence (AI) as a proactive tool for IT user support. Under a proactive support scenario, if your word processing program crashes or locks up, an automated system will notice the incident immediately and then offer solutions, often before the problem occurs in the first place. Remember the […]

How AI can make user support more proactive

AI

Corporate users have been interacting with artificial intelligence for years, but most people are not always sure how to take advantage of the opportunity AI presents. That’s changing as AI’s new prominence offers compelling ways to solve some important IT issues and challenges. AI represents an opportunity for “magic” across a number of scenarios, most […]

The great distractors make the best workers

Computer

Good news employers: The workplace is still for working. Sounds obvious, but given the suffusion of mobile devices throughout the workplace, some are still worried otherwise. Social media, made all the more accessible by mobile devices, often gets pegged as “The Great Distractor” but with the most recent launches of Microsoft Teams and Facebook’s Workplace, […]