DXC on Workplace

People, technology, and culture-driven insights on the digital workplace

You built a chat support channel, so where’s all the user adoption?

chat-box

In general, chat adoption rates are still not as strong as clients would like. Those who simply built a chat option with the expectation that users would adopt it by themselves are seeing between 7% to 12% of their volume via chat. Most of these organizations are doing nothing to promote chat as a support channel, […]

Culture might eat strategy, but UX eats culture

culture-eats-strategy-for-breakfast

Whether or not Peter Drucker actually said “Culture eats strategy for breakfast” as is widely attested, it’s regularly proven to be true. Often, a company’s months-in-the-making strategy for boosting productivity is quietly shelved after a few weeks because it just isn’t working out. Those best laid plans might make complete sense, but when subjected to […]

Change is accelerating. Tap this hidden resource to keep up

key-hidden-in-sand

Is the pace of change accelerating to a point that your company can’t match? Surely, it seems like every aspect of life at home and at work is constantly being reinvented, revised, updated and improved. Just to maintain the status quo, you need to stay attuned to shifting customer demands, explore and adopt emerging technologies […]

Are PowerBI and the Intune Data Warehouse ready for enterprise reporting?

question-marks

In our quest for an enterprise mobility reporting tool that can tell whether devices are compliant, secure and functional, we have investigated the key considerations for such a tool and looked at Microsoft Azure Portal interfacing Microsoft EMS, aka Intune.  Our conclusion for Azure Portal was that it was great for operational purposes (for which […]

Is your HR organization ready for digital transformation?

keyboard-with-HR-button

It’s not just work itself that’s changing. HR is, as well. Once considered an important but strictly back office function, today HR is expected to provide leadership, deliver insight, and execute strategy. It’s all part of corporate digital transformation efforts worldwide, where automation and AI are changing how every organization, department, and employee manage work. […]

Redefining work in a gig economy

gig-economy-spelled-on-trackboard

What, exactly, is a job? And what’s work? The fundamental definitions of both may be changing as companies evolve to keep pace with the shift to digital. The idea of one person performing one job, retiring after four decades (and getting a gold watch) is largely extinct. That model just isn’t flexible enough to suit […]

Voice-enabled wearables: A new mobile experience

smartwatch-on-wrist

Over the years people have moved from a traditional PC/click experience to a mobile/tap experience. Now consumers seem to be moving to a wearable/voice experience. We see things like smart watches and digital voice assistants (Siri/Alexa/Cortana/Google Assistant) becoming very popular. And because consumer adoption is driving enterprise adoption, we also see large enterprises exploring speech-enabled […]

“Work anywhere” is no way to work

man-at-desk-outside

Whoever gets the idea that we should be able to work anywhere, anytime, and who proceeds to build a corporate work environment around this specious idea, should be required to do the following before launching their strategy: Make a webinar presentation from the backseat of a taxi Conduct a sensitive employee review in the office […]

Does Intune’s new Azure Portal meet enterprise device management reporting needs?

mobile-business-users

In a previous blog we looked at several key considerations about how enterprise mobility reporting can ensure that devices are compliant, secure and functional. We posed many questions without really giving answers. In this blog we will look at the answers provided by the Azure Portal interfacing Microsoft EMS, aka Intune. The bottom line is […]

Talking workplace transformation…but are we talking with the right people?

Imagine a scenario that enables employee workplace experiences to be more productive and secure, allows IT to manage fewer policies and meets flexible and adaptable business needs. In a world where experiences matter, achieving that vision is possible today, but to do that we need to think differently, embrace change and remind ourselves of the […]