DXC on Workplace

People, technology, and culture-driven insights on the digital workplace

Talking workplace transformation…but are we talking with the right people?

Imagine a scenario that enables employee workplace experiences to be more productive and secure, allows IT to manage fewer policies and meets flexible and adaptable business needs. In a world where experiences matter, achieving that vision is possible today, but to do that we need to think differently, embrace change and remind ourselves of the […]

The next-gen sourcing archetype: A modern enterprise that’s digital, user-friendly and business-driven

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For most companies, a digital workplace is the defining model of a modern enterprise, but there are many paths forward.  Those striving to reach that end by investing heavily in sourcing enterprise IT services tend to focus on business outcomes much more than simple cost savings. Such is the next-gen sourcing archetype, as defined in […]

Don’t underestimate the value of walk-in IT support

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Enterprises have long empowered workers to tackle minor IT service issues using self-help tools so the service desk can focus on larger problems, an approach known as “shifting left.” But while some matters are easily addressed this way, others will need direct involvement of the service desk, so it is better to think of support […]

The digital enterprise archetype: Leading the way with cloud- and mobile-first strategies

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Your workforce is technically savvy. They expect fast, seamless service so they can be productive in their jobs. Mobile applications, cloud, data and analytics, even artificial intelligence – these are all solutions and technologies you are either aggressively pursuing or already using. You are a digital enterprise, well on your way through a digital transformation. […]

Getting mobile security right: The foundational elements on which to build

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As a mobility security architect, I get to research and play with the latest technologies developed for the enterprise. The pace of change is astonishing, to the point that if we are not at the top of our game, technology becomes a destructive force and puts our enterprises at risk. There are many ways to […]

What you should know when building a client-reseller relationship

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We constantly hear from our clients about a general lack of multivendor licensing knowledge across their workforce and the global market pressures that are driving their cost control initiatives. In our experience, there are some salient ways to tackle both challenges simultaneously by instigating a discussion around how an organization effectively manages key software vendors’ […]

Windows as a Service simplifies the job of keeping up to date, but challenges legacy processes

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Although most enterprise customers are still running legacy versions of Windows – 60% by some accounts, the vast majority being Windows 7 — everyone understands the importance of getting to Windows 10.  But once you get to Windows 10 you face the new challenge of keeping it up to date.  In order to continually enhance […]

Are we witnessing the death of the Service Level Agreement (SLA)?

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Reflecting on interactions with clients over the past few weeks, I realize our conversations no longer revolve around Service Level Agreements (SLAs). There was a point not too long ago that SLA commitments were a cornerstone of each deal. Now, the dialogue has shifted to: How can we improve the employee experience? How can we […]

Upcoming opportunities to learn more about GDPR

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The world is abuzz with talk of Europe’s General Data Protection Regulation (GDPR) coming out in May 2018. Unlike EU directives, regulations like GDPR don’t have to be implemented in local law, meaning that once GDPR hits, it hits everyone. Companies that have EU citizens as customers, no matter where these companies are in the […]

What’s the right path to deliver Microsoft technology for your clients?

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Service providers familiar with deploying Microsoft technology and services are familiar with terms such as Microsoft Service Provider License Agreement (SPLA), License Mobility, Qualified Multitenant Hoster Program (QMTH), Rental Rights, etc. They are also familiar with the complexity of Microsoft licensing. With the expansion of use rights for program delivery and the evolution of Microsoft […]