DXC on Business Process Services

News, trends and technology insights for business process services

Digital transformation: Achieve continuous improvement with BPM

by Sidnei Falcão I have observed in recent years that digital transformation has been radically changing peoples’ day-to-day work environments and companies’ business scenarios. These transformational developments span social media, 3D printers, Internet of Things (IoT), nanotechnologies, robotics and artificial intelligence, among others. Having worked with methodology and tools for business process management (BPM) since […]

Future-proof finance and accounting with these five digital innovations

by Sam Victor The role of finance and accounting (F&A) is changing rapidly, and with that change comes growing recognition of the opportunities presented by evolving digital technologies. Previously focused on number crunching and reporting profitability, F&A is now playing a larger role in the growth of the business — driving a better customer experience […]

Less is more: Minimal effort is the new measure of the “always-on” customer

by Els Van Hauwermeiren Today’s world is one of too much: too much work to do, too many communication streams and too much information. We are striving to keep up, but inevitably we’re falling behind, sometimes leaving us with a nagging sense of failure that is hard to shake off. We feel overwhelmed by “busy-ness” […]

Digital labor and intelligent automation: The impact on the workforce behind the hype

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by Brenda Byrd Digital labor and intelligent automation offer compelling business benefits that include cost reduction, increased accuracy, ability to scale and consistency. While these well-deserved benefits are undeniably impressive, the real impact at the workforce level on service providers, businesses, clients and talent retention is still emerging. Behind the hype is uncertainty around the […]

From agents to chatbots: Techno-savvy customers force the “revolution”

by Roger Laughlin Times have changed.  In the 70s, 80s and 90s people wanted the fastest way possible to speak to an agent.   Today, for me anyway, talking to an agent is my last resort.  Give me a good website with the information I need.  If I need additional help, give me a chat window […]

How to introduce advanced engineering techniques into your application development process

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by Stan Leong and Dar Suy If your organization’s back-office business processes need serious engineering help, you’re not alone. Many enterprises have processes that no longer execute as designed, requiring time-consuming and costly manual adjustments and corrections. Other processes have grown so complex that they’re causing bottlenecks. Your organization may also be generating huge amounts […]

How to deploy agile process automation to simplify your back office

By Dick Steiner If your organization is like many, your back-office business processes need help. Some of these processes may no longer be executing as designed, requiring time-consuming (and costly) manual adjustments and corrections. Others may have grown over time to become so complex, they’re actually bottlenecks. Fortunately, a new approach to process automation can […]

Unlock your business processes using a powerful combination of robotics and AI

By Dick Steiner When it comes to business processes, what you can’t see can hurt your organization. And what you can’t see turns out to be a lot. In the normal course of operations, every business generates a huge amount of what’s known as “dark data.” This data, generated by core business systems, is normally […]

New digital world, new pricing models: Time to get relevant – fast!

By Nuria Mor Service delivery models are experiencing significant changes due to the introduction of disruptive technologies such as robotics process automation (RPA) and artificial intelligence (AI). Now, in the digital era, is the time to transform the way business process services are delivered, including new ways to contract with clients to better share risks […]

Catching up to ambition: What is your automation agility aspiration?

By Lisa Vincent-Morrison Business process automation always starts with the customer. Customers are at various stages of their digital transformation journey, particularly with regard to their business processes. They are seeking that different, innovative prioritization of what brings speed to value. Aren’t you? Historically, business process services (BPS) and outsourcing were rather transactional. BPS handled […]