DXC on Service Management

Providing insights to support and guide organisations worldwide on their Service Management journey

Making the connection between personalized care and precision medicine

by Robert Wah, M.D. Over the past several weeks, my colleagues and I at DXC Technology have spoken about the landmark All of Us Research Program that will seek to gather samples from a million or more participants across a broad spectrum of the U.S. population. We’re very excited to be involved in this project, […]

ServiceNow amps up its focus on people at Knowledge18 and unveils innovation roadmap

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One of the most noticeable signs of ServiceNow’s growth over the last decade or so is the expansion in size of its community. Once a year, some of the ServiceNow employees, customers and partners that make up this community come together for Knowledge, the ServiceNow user conference. Like many technology companies, this annual conference provides […]

The SOC is dead — long live the SOC!

Overwhelmed by existing traffic volumes and held back by a shortage of skilled workers, the average Security Operations Center is approaching a state of crisis – and the challenges will only worsen if SOCs don’t evolve. No doubt about it, the SOC’s mission is vital: detect and respond to all threats. Unfortunately, most SOCs today […]

4 steps to define your ServiceNow platform roadmap

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. Today, hardly any organization has the luxury to satisfy themselves with just getting somewhere. It is easy, however, to lose focus of where you are heading in a world where the speed of change just […]

6 free online resources every ServiceNow professional should know

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. Whenever you are stuck with a challenge in ServiceNow your first action is probably to ask a colleague or to check your company’s knowledge base. If this first attempt doesn’t bring a solution, you’ll probably check the ServiceNow community or the ServiceNow doc but in some cases, you’re still […]

Using mutual authentication in ServiceNow: What you should keep in mind

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. Some third-party service providers might require a SSL-based authentication for their Web services. Mutual authentication is easier to setup than WS-Security, still there are some tricks and unexpected issues when trying to set it up. […]

3 tips to create a beautiful ServicePortal in ServiceNow

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. Since the Helsinki release, a Service Portal is available in ServiceNow. It is an alternative to the Content Management System (CMS), providing an even better user experience. It is ready to use and can be […]

ServiceNow Jakarta: 10 features we are excited about

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. ServiceNow released the newest installment “Jakarta” on July 19, 2017. ServiceNow aptly named this release after Jakarta, Indonesia; known for its rich diversity in communities and cultures while being uniquely located on a breath-taking archipelago. […]

5 elements for successful ServiceNow platform governance

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. Your ServiceNow platform implementation project has been closed, the deliverables and benefits expected have been realized, and things have been running smoothly operationally for a while. However, lately some of the original enthusiasm has dampened […]

3 steps to prepare your service catalog migration from CMS to service portal

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. At some point you might want to migrate your ServiceNow CMS to Service Portal to use all the great functionalities it offers. You have a lot of scripts (Catalog client script, Catalog UI policies, …) […]