DXC on Service Management

Providing insights to support and guide organisations worldwide on their Service Management journey

3 steps to prepare your service catalog migration from CMS to service portal

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. At some point you might want to migrate your ServiceNow CMS to Service Portal to use all the great functionalities it offers. You have a lot of scripts (Catalog client script, Catalog UI policies, …) […]

How to hide attachments in a ServiceNow Form

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. In some cases it might be necessary to hide certain attachments in ServiceNow, e.g. when it is confidential information or personal data. In this Tips & Tricks we show you how to easily hide attachments […]

How to define the right vision for your ServiceNow project

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. The service transformation vision and key project goals should be defined in terms of the things that really matter to your company, not just that ServiceNow is implemented to quality, time, and cost. Implementation success […]

Prepare your CMDB implementation in 3 easy steps

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. The implementation of a CMDB is a long process and it’s not easy. Many organisation struggle and for various reasons. Often, from my experience, it’s due to a poor ITSM strategy thus jumping too quickly […]

5 people resources you need to make your ServiceNow project a success

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. ServiceNow implementation is not just about the technology. Instead it requires suitable people resources – with the right knowledge, skills, and experience – across people change, process improvement, and technology introduction. Plus, with them needing […]

Add a new menu item in ServiceNow’s header profile dropdown

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. One of the strengths of ServiceNow is its flexibility and the customization capability it offers. In this Tips & Tricks article you will learn one of the many ways ServiceNow can be adapted to your […]

4 myths about Service Management you should stop believing

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. With Service Management being the hot topic nowadays there are also many myths swirling around. We have collected the most frequent ones and debunked them for you. 1. Service Management is only relevant for the […]

Top 10 things you should know before implementing ServiceNow

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. 1) A tool without process doesn’t get you far Sound and mature(ing) IT Service Management (ITSM) processes are essential for any IT organization and the ServiceNow platform can help with the implementation of those processes. […]

ServiceNow Istanbul: The features we are most excited about

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. Long awaited, ServiceNow released the latest installment “Istanbul” on January 10, 2017. This release is as exciting as its namesake city, Istanbul. Istanbul, Turkey has a deep history of integrating multiple cultures to build an […]

The rise of digital healthcare: Enabling an emerging business model through technology

This blog was originally published by Fruition Partners. Since then, Fruition Partners has become the ServiceNow practice within DXC Technology. Overview If you have watched a Science Fiction movie recently, chances are high that you have seen an excellent example of the idealized state of Digital Healthcare: Injured in battle, the hero is brought to […]