Feral Leadership

Industry expert Frank Cutitta blogs on the organizational complexities of the convergence of IT, marketing and data science

Cross cultural aspects of breach response strategies

global-data-breach-response

The phones are ringing off the hook at headquarters, your web site traffic is exploding and your email boxes have reached capacity. Why?  Your enterprise systems have been hacked, exposing millions of confidential customer personal and financial records. It’s impossible to determine where in the world the hack originated, but the implications are surely global […]

How social media can drive smart city supply chain

social media in the city

Every urban politician knows the power of social media in driving votes, whether for good or bad. So, it should come as no surprise that citizen-powered social media is also increasingly becoming a major factor in urban economic efficiencies. The field of supply chain, as it relates to the production and distribution of a commodity […]

The art of strategically expanding a problem

business-problem-solving

I recently heard an executive attribute his success to learning that sometimes to fix a problem you need to make it bigger. This rattled around in my head for a while and then it started making some kind of sense. Simply stated, some problems just seem to linger unsolved until someone or something suddenly escalates […]

“Ambush” corporate makeovers and spontaneous innovation

corporate-makeover

Ok I admit it, I’m obsessed by the makeover segments on the morning talk shows. Hoda and Kathy Lee pull someone out of the audience with 1970s’ hair and a pair of mom jeans. One hour later they come out from behind the curtain, almost unrecognizably gorgeous, in a trendy party dress and a hair […]

How “Nudge Theory” is changing engagement

retro-alarm-clock

What is now called “nudge theory” isn’t totally new. The first wind-up alarm clock, for example, was a rudimentary technology nudging humans to do something they wouldn’t necessarily do on their own. It just wasn’t until much later that nudge theory became “branded” — thanks to Richard Thaler and Cass Sunstein writing their book Nudge, which […]

A foodie’s guide to restaurant technology

restaurant-kitchen

I opened the menu and there was a gravy stain on the appetizer page from the night before. Even in a world of digital content delivery, it seems there are still some things that have changed very little when it comes to foodies on a feeding frenzy. The truth is most of my fellow technology […]

Technology on the slopes for Winter 2019

skiing-technology

As the snowbirds head south to warmer climes this month, many others are experiencing the annual exhilaration that comes with the first reports of snow from their favorite ski resorts. As a tech gadget geek and snowboard instructor for “mature beginners” (aka Grays on Trays), I fall into the latter category. We cover so many […]

Rethinking ‘feral leadership’ in a post-digital world

digital-leadership

In a short time, “digital transformation” has changed from a revolutionary term to an evolutionary term. And, as a result, the definition of what I call “feral leadership” has changed as well. As I originally defined it, feral leadership was metaphorical with a feral cat. By this I mean that C-level managers, whether technical or […]

How medical scribes reduce healthcare workflow burnout

medical-transcription

It used to look so easy on television. Dr. Welby would hand over some cryptic notes to his trusted nurse/office assistant Consuelo Lopez to put into a color-coded manila folder among the record room’s many file stacks. Fast forward to 2018, when laws require the physician to enter notes into an electronic health record (EHR) […]

The digital transformation of real estate

real-estate-open-house

Take a look at the LinkedIn profiles of the top executives in the major real estate chains. You won’t be surprised that they didn’t grow up wearing a gold Century 21 blazer. Not unlike what Uber did to transportation and Amazon did to retail, the real estate industry is now leveraging a digital backbone to […]