Focus the Way Forward

Expert opinion, insightful analysis and practical guidance to help navigate complex problems on the digital journey

Planning a big project? Story mapping provides the blueprint for success

Big projects can be daunting. You need to start somewhere, and you need a plan, but it’s surprising how many projects launch with people just starting to work without developing a clear view of the end product. It can be useful to think of it like building a house.  Would you launch the effort by […]

Thinking of implementing predictive asset maintenance? Expect bumps on the reliability journey

Back of jeep facing mountain-scape

Increasingly, organisations are looking at methods such as Predictive Maintenance (PdM) and Reliability-Centred Maintenance (RCM) to increase cost effectiveness, asset reliability and uptime. This is because traditional maintenance methods such as break-fix, and other reactive approaches are not sustainable for an asset-intensive organisation. Although maintenance, repair and overhaul (MRO) activities such as PdM and RCM […]

Why it’s never OK to ignore the customer experience

“This is a tech project; so why do I need to consult the customer?” Sigh. During my working career I have heard this very question (well, it’s more of a statement really) more times than I would have expected. Sometimes it was worded differently and may have sounded something like, “No, no, no. We don’t […]

Are we speaking the same language? The communication gap in organisational change

“The individual’s whole experience is built upon the plan of his language” – Henry Delacroix When an Australian automotive manufacturer was acquired by a global organisation, a review of the local business was requested. During the review, the global organisation was keen to get an understanding of how the business communicated and interacted across all […]

Think complex processes can’t be automated with RPA? Think again

Over the last eight years I’ve read through methodologies, use cases and capabilities and above all – watched robotic process automation (RPA) grow as a solution. I’ve never written anything about RPA so I thought it pertinent for my first-ever blog to write about something close to my heart: complex processes in the context of […]

Holding AI accountable in a digital world

There’s no question that Artificial Intelligence (AI) is quickly becoming more prevalent in organisations today. As a result of the burgeoning adoption, AI systems are becoming more complex, and the reasoning behind AI decisions more intricate and less transparent. Machine learning (ML) in particular allows AI systems to develop new rule sets that become increasingly […]

How enterprise IT can achieve mobile first

Group of young friends using smartphone with mutual disinterest towards each other

We have come to understand “mobile first” as a way to prioritise mobile device design over desktop design. However, what an effective “mobile first” design strategy should really do is equalise the user experience (UX) — allowing mobile devices to be as useful as desktops (especially in the conversion of sales). So, what does “mobile […]

The Agile Maturity Pyramid: What’s the difference between Doing Agile and Being Agile?

stacked blocks and chess pieces

There is an important difference between people who are truly being Agile, and those that are simply practicing Agile techniques. Focusing only on practices or frameworks, without taking the Agile mindset into account, compromises the Agile journey. This is because, without the right mindset, it can be incredibly difficult to deal with complex issues in […]

The evolution of AI: 7 lessons learned for effective implementation

Robot teaching robot students

Artificial intelligence is one of the main topics of focus in the technology sector and in boardrooms at the moment. Its attraction comes in its ability to drive multiple benefits in parallel – whether enhancing customer experience, improving productivity, greater consistency or reducing time to process. Machine learning, deep learning, visual recognition, natural language processing […]

How to use Kanban to conquer to-do lists in your personal life

checkmark-smilely-face

TO-DO LISTS. It seems like they never come to an end. You check off one task and add two new ones. The lists are constantly growing and can get really messy at some point. Worst case — they make us feel stressed and keep us from falling asleep. ✓ Laundry ✓ Grocery Shopping ❒ Organize […]