Focus the Way Forward

Expert opinion, insightful analysis and practical guidance to help navigate complex problems on the digital journey

The CIO becomes CEO of your technology business

Technology Business Management TBM

The concept of running the enterprise IT office (ITO) as a business-within-a-business is not new. Back in the 1990s, several large organisations hived off their IT departments altogether as separate new entities: think Melbourne Water (MITS, since acquired by Logica) and Amcor (Ferntree). Various state governments have tried to centralise the ICT function across agencies […]

There is no digital without delivery

Delivery drones

The digital revolution keeps spinning but organisational success in adapting to the new reality has little to do with “digital” and everything to do with “delivery.” Organisations that improve their ability to obtain new ideas, design them effectively and then ship them quickly will be the real winners. This means focusing on a delivery revolution […]

Reducing your risk in the cloud

Reducing Risk in the Cloud

In late 2014 and early 2015, the Australian Prudential Regulatory Authority (APRA) observed that many of the regulated entities that previously outsourced parts of their ICT capability were increasingly adopting a cloud strategy. The organisation released an information paper, Outsourcing Involving Shared Computing Services (including Cloud), intended as guidance for the banking and financial sectors. In response, I published […]

Develop business agility by building stronger teams

Business Agility

We’re living through a digital technology evolution — the pace and scale of which is constantly accelerating. The lines between IT, the business, and customers are disappearing. There is ongoing disruption to your people and business model. Competition to your products and services and for your best people is on the rise. None of this […]

Introducing the born-digital hospital

Doctor Using Cell Phone in Hallway

Digital technology is now profoundly changing the experiences of hospital patients and those who care for them. Like many other sectors, the healthcare industry has seen great leaps forward in the use of technology. We learn daily of new ways remote consultation and diagnosis, improved analytical tools and even 3D printing of body parts and prostheses are […]

Man the barricades? The future of the network fortress

zero trust network

In the Middle Ages, technical and economic forces brought to an end centuries of military theory, as city walls became ineffective, irrelevant and even counterproductive. A similar disruption is happening now, but this time inside corporate networks. Enterprise network as the fortress Managing information security for corporate networks has always been difficult. For starters, the […]

Lean Change: A unique approach to managing change at speed

Lean Change Management

Those who have been around long enough have likely heard stories of large organisations spending millions (or even billions) of dollar on projects that provided very little in the way of benefits. This is often due to the disruptive nature of new technology emerging during the project’s lifespan. These can be very painful and costly exercises […]

Beyond off-shoring: Robotic Process Automation (RPA)

Robotic Process Automation RPA

In recent years, Business Process Outsourcing (BPO) and Robotic Process Automation (RPA) have often been discussed in the same forums. BPO and off-shoring have been widely used by businesses to reduce back office and operational costs through the use of low-cost labour markets. Now RPA is being seen as the way to continue the drive for […]

5 killer use-cases for augmented reality in the enterprise

Enterprise AR

Mark Zuckerberg recently announced a 10-year roadmap for Facebook. Augmented reality and virtual reality (AR/VR) are central to his vision for the future of the Internet, and Facebook has even announced plans for consumer AR glasses. Some see this as Zuckerberg signing the death-warrant for the smartphone. After all, who wants to be tied to a smartphone screen when you can have smart-glasses […]