Focus the Way Forward

Expert opinion, insightful analysis and practical guidance to help navigate complex problems on the digital journey

Think complex processes can’t be automated with RPA? Think again

Over the last eight years I’ve read through methodologies, use cases and capabilities and above all – watched robotic process automation (RPA) grow as a solution. I’ve never written anything about RPA so I thought it pertinent for my first-ever blog to write about something close to my heart: complex processes in the context of […]

Holding AI accountable in a digital world

There’s no question that Artificial Intelligence (AI) is quickly becoming more prevalent in organisations today. As a result of the burgeoning adoption, AI systems are becoming more complex, and the reasoning behind AI decisions more intricate and less transparent. Machine learning (ML) in particular allows AI systems to develop new rule sets that become increasingly […]

How enterprise IT can achieve mobile first

Group of young friends using smartphone with mutual disinterest towards each other

We have come to understand “mobile first” as a way to prioritise mobile device design over desktop design. However, what an effective “mobile first” design strategy should really do is equalise the user experience (UX) — allowing mobile devices to be as useful as desktops (especially in the conversion of sales). So, what does “mobile […]

The Agile Maturity Pyramid: What’s the difference between Doing Agile and Being Agile?

stacked blocks and chess pieces

There is an important difference between people who are truly being Agile, and those that are simply practicing Agile techniques. Focusing only on practices or frameworks, without taking the Agile mindset into account, compromises the Agile journey. This is because, without the right mindset, it can be incredibly difficult to deal with complex issues in […]

The evolution of AI: 7 lessons learned for effective implementation

Robot teaching robot students

Artificial intelligence is one of the main topics of focus in the technology sector and in boardrooms at the moment. Its attraction comes in its ability to drive multiple benefits in parallel – whether enhancing customer experience, improving productivity, greater consistency or reducing time to process. Machine learning, deep learning, visual recognition, natural language processing […]

How to use Kanban to conquer to-do lists in your personal life

checkmark-smilely-face

TO-DO LISTS. It seems like they never come to an end. You check off one task and add two new ones. The lists are constantly growing and can get really messy at some point. Worst case – they make us feel stressed and keep us from falling asleep. ✓ Laundry ✓ Grocery Shopping ❒ Organize […]

Why soft skills are not easy

The word “hard” can be the opposite of “soft” or the opposite of “easy.” It makes sense then that in many people’s minds “soft skills” are seen as “easy skills.” However, basic logic and high school math tells us that this assumption is flawed — and Australian companies are about to get a huge reality […]

How do you drive business agility with digital process transformation?

F1-cars-racing

Digital transformation requires fundamental business process changes.  To transform to a “digital enterprise” and successfully compete with “digital natives” companies need a holistic approach and end-to-end business transformation, colleagues told participants in a recent DXC TechTalk. In his book The Digital Helix, Michael Gale describes how Samuel Cunard identified that the invention of the steam […]

The evolution of AI: Will it automate everything we do?

robot toy stands on the oppresed

Society has been through several changes from the industrial through to the information revolution. And with each comes the inevitable question, “Are we putting ourselves out of a job?” With artificial intelligence (AI) technologies taking step-change leaps in capabilities and accuracy, there is a lot of talk about whether AI is the next “job killer.” […]

Could digital insurance as a service turn the industry upside-down?

upside-down-plane

Digital disruption has been rife in many industries – often catching established players unaware. Only with the benefit of hindsight are we able to pinpoint the turning point and appreciate how the new players changed the game. In the last few years, we have all come to know the stories of the “Ubers,” the “Amazons” […]