DXC on Insurance

The latest technology trends and how they impact the insurance industry

Underwriting in the digital era — a transformational journey

The digital era is enabling new opportunities as well as challenges for underwriters. Today, there’s a requirement for massive quantities of information from different sources to evaluate risks, leaving underwriters with a significant amount of data to sift through so they can effectively rate the risks for a new customer and determine the coverages that […]

Insurers: Getting from here to there on your digital transformation

Most insurers are aligned around a common vision of the future, so strategy is about charting the course from here to there. Whether the focus is new business, claims, or filling the white space in between, the journey starts with an outside-in view of the personas being targeted (e.g., customer, agent, adjuster); the capabilities and […]

Cognitive computing and AI help insurers’ contact center personnel succeed

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Cognitive computing and artificial intelligence (AI) present a new set of possibilities throughout insurance organizations, and can provide clear benefits within contact centers. Cognitive computing and AI capabilities are breathing new life into existing applications, creating new applications to provide deep insights and enabling insurers to drive transformation and innovation while achieving better business results. […]

The organizational consequences of an insurer’s digital transformation

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Digital transformation is driving improvements within insurance companies, boosting productivity, improving the customer experience, creating efficiencies throughout organizations, and enabling actionable insights using analytics and big data. But as an industry, we’ve been focusing on the technologies, rather than on digital transformation’s effect on each company’s work culture. The digital transformation journey has an impact […]

5 essential technologies insurers need to transform their businesses

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It’s no secret that digital technologies have the potential to lead to significant changes and real benefits for insurance organizations. Carriers are using digital technologies to reduce manual intervention, improve quality, speed processing — and redeploy their workforce to handle more complex tasks, ultimately improving customer service and satisfaction. Insurers that started their digital transformations […]

4 reasons insurers need AI to proactively fight fraud

The insurance industry consists of more than 7,000 companies that collect more than $1 trillion in premiums annually, providing fraudsters with huge opportunities to commit fraud using a growing number of schemes. Fraudsters are successful too often. According to FBI statistics, the total cost of non-health insurance fraud is estimated at more than $40 billion […]

Looking for trends in London insurance market processing data

by John Taylor It’s that time of year again. Right now, I’m looking at a year’s worth of processing stats for the London Market and considering what trends, if any, we can see. With so much talk about London losing market share, insurtech [insurance technology] disruption, innovative technologies and market relevance, can we inform the […]

Europe’s insurers – Don’t let the compliance tail wag the GDPR dog!

From May 2018, Europe’s insurers will face strict new rules governing how client data is handled.   As yet, no one quite knows what the real impact will be on how firms go to market; however, it’s pretty clear that the rules will raise the bar significantly in terms of governance and accountability.  The General Data […]

Empowering women in Fintech

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Xchanging, a DXC Technology Company, has a long track record of service delivery in the insurance industry, transforming the paper-based operations of one of London’s oldest markets to a state of the art digital technology machine. As with most ITO and BPO providers and the administrative nature of these services, our diversity stats look very […]

Championing change with diversity of thought

I’d like to think my nomination for Innovate Finance’s Women in Fintech Power List 2017 had something to do with my work on our Digital Minds programme – championing digital transformation in the London insurance market by encouraging innovation and diversity of thought. I firmly believe that digital transformation in this market depends on cultural […]