Navigating Transportation IT

A look at challenges and solutions for the travel and transportation industry

5 questions airlines should ask when bringing their third-party travel sites up-to-speed

view-of-airplane-from-inside-terminal

Airlines and their distribution partners have done a great job generating traffic online.  New ways to search for airline products, such as metasearch engines and connected devices, make it easy for customers to shop for flights. This has dramatically increased the number of requests about flights and availability. However, this growing online consumer presence doesn’t […]

How airlines can take control of pricing and personalize offers

Many airlines invest in technology to create personalized offers that meet the individual needs of consumers. Among these are unbundled product offerings from full-service airlines prompted by pressure from low-cost carriers. The result has been more choices for consumers: They can now purchase only the services they really want. Airlines need to know what the […]

How to leverage IoT at sports stadiums and other entertainment facilities

The Internet of Things (IoT), if holistically deployed, offers sports stadiums many great new opportunities to make money, work more efficiently, control traffic and crowds, and give fans a more memorable experience where they can use smartphones to make purchases and view replays. New systems that harness artificial intelligence and video analytics, IoT sensors and […]

The business case for MRO transformation

worker performing airplane maintenance

Without sophisticated maintenance, repair and overhaul (MRO) systems, airlines couldn’t operate as the global enterprises they are today. Yet recent studies of aircraft IT MRO systems have revealed a long list of shortcomings. For example, older systems lack the ability to minimize the impact of scheduled and unscheduled maintenance. They maintain a dependence on manual […]

Real-time environments help airlines land a better consumer experience

airplane-on-approach-for-landing

Airlines are behind the curve when it comes to operating in real time. The industry’s unique standards for selling airline products have been developed over many decades, resulting in multiple layers of complexity that have rendered sales systems — and business processes — cumbersome and inconsistent. This sets the stage for the entrance of innovative […]

OmniLocation: Why your end-to-end logistics doesn’t have to be invisible

empty-highway

Real-time, end-to-end visibility. This is the proverbial holy grail of supply chain and logistics operations. For years, it’s been complex and costly to capture and analyze location and condition data from the time a product leaves an overseas plant to the moment it hits the store shelf. For most, it’s been too costly to get […]

Five keys to improved customer loyalty in travel and transportation

What makes a customer happy, and in turn, more loyal? Customer loyalty programs are ubiquitous in the travel and transportation industry, but many companies are missing out when it comes to truly engaging with the customer and generating greater loyalty, which ultimately translates into higher profits. Companies should begin by knowing and understanding their customers. […]

Airlines leverage automation to protect revenue

airplane-wing

As industry trends change and digital transformation alters the status quo, airlines are needing to rethink their digital capabilities — streamlining the travel experience and better aligning technology with their business processes — in order to stay competitive and protect against lost revenue. To understand where the opportunities lie for digitalization in the airline industry, […]

Airport of the future: No more lines at airport security

airport-interior

By using artificial intelligence and biometrics we can envision a world where time-consuming and frustrating airport security lines are replaced by automated identification systems that make it possible for passengers to breeze through with much less hassle. Remember back in the 1980s when people used to wait in hour-long lines to have their checks cashed […]

Airport of the future: AI puts analytics into action

Airport

One of the great challenges and opportunities of the 21st century will be to sort out what human beings do best and what’s better left to machines and artificial intelligence (AI). How can airports best leverage AI?  In many ways, AI picks up where analytics leaves off. With analytics, organizations collect and analyze data so […]