Navigating Transportation IT

A look at challenges and solutions for the travel and transportation industry

Five keys to improved customer loyalty in travel and transportation

What makes a customer happy, and in turn, more loyal? Customer loyalty programs are ubiquitous in the travel and transportation industry, but many companies are missing out when it comes to truly engaging with the customer and generating greater loyalty, which ultimately translates into higher profits. Companies should begin by knowing and understanding their customers. […]

Airlines leverage automation to protect revenue


As industry trends change and digital transformation alters the status quo, airlines are needing to rethink their digital capabilities — streamlining the travel experience and better aligning technology with their business processes — in order to stay competitive and protect against lost revenue. To understand where the opportunities lie for digitalization in the airline industry, […]

Airport of the future: No more lines at airport security


By using artificial intelligence and biometrics we can envision a world where time-consuming and frustrating airport security lines are replaced by automated identification systems that make it possible for passengers to breeze through with much less hassle. Remember back in the 1980s when people used to wait in hour-long lines to have their checks cashed […]

Airport of the future: AI puts analytics into action


One of the great challenges and opportunities of the 21st century will be to sort out what human beings do best and what’s better left to machines and artificial intelligence (AI). How can airports best leverage AI?  In many ways, AI picks up where analytics leaves off. With analytics, organizations collect and analyze data so […]

Airport of the future: The importance of analytics

How can operations that function primarily as brick-and-mortar enterprises excel in an era when digital companies win big? This is the big question facing airports today. To find an answer, it’s worth looking at Amazon as a case study. Sure, Amazon started by selling books, but over time it has evolved into a complete digital […]

Airport of the future: From vision to reality

Airplane Future

Imagine never missing a flight again. Imagine a connected world where location services can determine that you may have lost track of time and are eating lunch a short three-minute walk from the departure gate. The airline is now able to track you and alert you personally that there’s still time to make the flight. […]

The digital potential of infrastructure asset management

Companies responsible for maintaining efficient road, rail, ports, airports and utilities infrastructure are facing unparalleled challenges to build, operate, maintain and replace ageing assets. And they’re doing this at a time when the digital economy is developing tools and methods that can fundamentally transform the practice of asset management. How infrastructure management organisations respond to […]

Data, drones surface as potential game-changers in maritime

drone use in maritime industry CSC Blogs

Earlier this year, the Danish government took a big step toward embracing and enabling emerging tech in the maritime industry. With a “wish to contribute to the data-driven and digital development” of the industry, the government made data sets available for download by the general public. The free public data ranges from geodata on anchorages […]

2 emerging technologies the maritime industry needs to consider now

maritime industry emerging technology CSC Blogs

I’ve had a lot of great conversations recently with leaders, partners and observers of the maritime industry – and I’ve been inspired by our interactions. What I’ve noticed is a real and growing interest in how technology can help the industry confront some of its biggest challenges. For someone like me, who represents IT solutions […]

Big questions swirl in the maritime industry

maritime industry CSC Blogs

Can maritime be “greener”? Can technology solve the industry’s biggest problems? What effect does continued globalization have on shipping? And how can maritime make itself more visible and attractive to the next generation? These big questions – and many more – came up at a fascinating event I recently attended, The International Maritime Organization’s World Maritime […]