Retail in a Digital World

DXC thought leaders discuss challenges and IT solutions for the retail industry

Six ways retailers can push the shopping cart toward a frictionless experience

As consumers, we’ve all experienced the opposite of a frictionless shopping experience:  Long lines at checkout. Customer service representatives who are nowhere to be found. Frustration at not finding what we’re looking for. But what is a frictionless experience, and how can retailers provide it? The definitions and possibilities are many, but essentially, frictionless shopping […]

How CPG can capitalize on the consumer-direct market

online-shopping-cart

Consumer shopping habits have changed rapidly and dramatically, and it’s easy to understand why. A universe of stores rests in the palm of our hands with seemingly infinite choices, available around the clock — literally at our fingertips. Product information, reviews and opinions provide answers to just about any question we could have. Smart algorithms […]

Changing up security to protect a CPG’s hybrid cloud journey

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Retail and consumer-packaged goods (CPG) companies have been operating in a radically shifting business environment for years. To survive and thrive, they’ve had to embrace new technologies that also are radically changing. Cloud initiatives, for example, are morphing to hybrid approaches that mix on premise, hosted private and public clouds. And that change begets more […]

Insta-structure: How to deliver instant infrastructure, applications and processes

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Businesses move to the cloud to save money, add flexibility and run more efficient DevOps shops. And the companies that think more strategically about the cloud understand that they need to exit the pure infrastructure business and deliver an instantaneous end-to-end environment — consisting of infrastructure, applications, and processes — that delivers services with great […]

How CPG companies can address the ‘Amazon Effect’ and rethink customer engagement

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When Amazon bought Whole Foods for nearly $14 billion in mid-2017, everyone sat up and took notice. Consumer packaged goods (CPG) companies and retailers were particularly attentive. The acquisition is changing the game in a highly competitive industry already rife with upheaval. The quintessential online retailer is now embracing brick and mortar – and it […]

Three tips to make your physical store more attractive to Generation Z

woman-shopping

In many ways it’s counterintuitive to tell retailers they have to spend more time on their physical stores. Aren’t more people shopping online than ever before? But as much as online sales have grown, it still only represents about 15 percent of all retail sales. Today, we’re finding that people don’t always want the quickest, […]

Three ways to improve the retail store customer experience

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Walk into a typical retail store and more than likely you will be bombarded by piles of merchandise. And to make matters worse, there’s often nobody available to help you wade through all those products. How many times have you been in a store only to hear the common refrains: “You have to go the […]

OmniLocation + geomatics = modern-day presence technologies

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With billions of smart phones, and even more IoT devices, blanketing the world and capable of transmitting location and other data, it is possible to track anyone and anything at any time. This puts presence technology – technology that has been around for decades – on steroids and gives companies access to all sorts of […]

What can we learn from the Amazon-Whole Foods deal?

Amazon made a splash recently with its new Amazon Go store concept. Then last week, Amazon had everybody talking with an announcement that it would acquire the Whole Foods supermarket chain. The ripple effects were immediately seen in the stock performance of other grocery retailers, and experts across many industries were speculating on the business move and its impact. […]

Retailers need much more than faster transactions

Many providers in our industry still don’t get it. That’s my main takeaway from the National Retail Federation’s Big Show, held earlier this month in New York City. To be sure, the show was big and exciting. But while viewing the many exhibitor booths, I was struck by the degree to which the retail industry […]