Retail in a Digital World

DXC thought leaders discuss challenges and IT solutions for the retail industry

Three ways to improve the retail store customer experience


Walk into a typical retail store and more than likely you will be bombarded by piles of merchandise. And to make matters worse, there’s often nobody available to help you wade through all those products. How many times have you been in a store only to hear the common refrains: “You have to go the […]

OmniLocation + geomatics = modern-day presence technologies


With billions of smart phones, and even more IoT devices, blanketing the world and capable of transmitting location and other data, it is possible to track anyone and anything at any time. This puts presence technology – technology that has been around for decades – on steroids and gives companies access to all sorts of […]

What can we learn from the Amazon-Whole Foods deal?

Amazon made a splash recently with its new Amazon Go store concept. Then last week, Amazon had everybody talking with an announcement that it would acquire the Whole Foods supermarket chain. The ripple effects were immediately seen in the stock performance of other grocery retailers, and experts across many industries were speculating on the business move and its impact. […]

Retailers need much more than faster transactions

Many providers in our industry still don’t get it. That’s my main takeaway from the National Retail Federation’s Big Show, held earlier this month in New York City. To be sure, the show was big and exciting. But while viewing the many exhibitor booths, I was struck by the degree to which the retail industry […]

Security: The new key to retail consumer engagement

It’s time for retailers to stop treating cybersecurity as an afterthought. Major cyber breaches are now not only common but also well publicized. Consumers are understandably wary. Gaining their trust has become more challenging — and more important — than ever. Don’t believe it? Recent surveys have found that the majority of consumers are very aware […]

Operational efficiency: A must-have for digital retail

Operations is the one part of your business consumers rarely see. That might be changing. In fact, retailers now need an optimized, innovative and lean approach to operations to meet the requirements of today’s customer-facing business. Operational efficiency is your new must-have, and not just for the cost-savings you’ve yearned to achieve in the past. […]

Why retailers need to focus their analytics on consumers

Big data analytics are transforming many industries, and retail is no exception. But there’s a difference. Unlike some industries, retail needs to expand analytics programs to focus, not only on internal operations, but also on consumers. Done right, this can empower retailers to make predictions that optimize decisions and operations for both consumers and products. […]

Omnichannel engagement: The power of a single view

Can you see your customer? I mean, really see her? In today’s fast-changing marketplace, retailers need a single view of customers. That view should include purchasing history, personal demographics, shopping preferences, contact information, loyalty-card details and more. Achieving this 360-degree view empowers retailers to, among other things, make real-time offers of new products and services […]

To drive retail transformation, harness the power of omnichannel engagement

As the theme of this year’s National Retail Federation (NRF) big show, “Driving Retail Transformation” indicates that retailers have hit a turning point. Many businesses have invested in digital technology for marketing, operations, supply chain and other essential functions. But they still need to take the next steps: They need to transform their supply chains, […]

Retail data and the Brexit vote

Retail data regulation CSC Blogs

If you’re in the UK, sell in the UK or simply have an interest in the UK, you’ve probably had one big issue on your mind lately: Brexit. The questions raised by Britain’s vote to leave the European Union are many, and businesses are trying hard to plan for a future that looks more and […]