DXC thought leaders discuss challenges and IT solutions for the retail industry
Consumers have been conditioned by Amazon to expect high service levels, easy-to-use interfaces and customized buying experiences. Much has been written about retailers striving to provide an omni-channel experience across multiple platforms and recent IDC data backs up the need. Some 71 percent of consumers prefer omni-channel retailers and those retailers now account for 35 […]
As consumers, we’ve all experienced the opposite of a frictionless shopping experience: Long lines at checkout. Customer service representatives who are nowhere to be found. Frustration at not finding what we’re looking for. But what is a frictionless experience, and how can retailers provide it? The definitions and possibilities are many, but essentially, frictionless shopping […]
Consumer shopping habits have changed rapidly and dramatically, and it’s easy to understand why. A universe of stores rests in the palm of our hands with seemingly infinite choices, available around the clock — literally at our fingertips. Product information, reviews and opinions provide answers to just about any question we could have. Smart algorithms […]
Retail and consumer-packaged goods (CPG) companies have been operating in a radically shifting business environment for years. To survive and thrive, they’ve had to embrace new technologies that also are radically changing. Cloud initiatives, for example, are morphing to hybrid approaches that mix on premise, hosted private and public clouds. And that change begets more […]
Businesses move to the cloud to save money, add flexibility and run more efficient DevOps shops. And the companies that think more strategically about the cloud understand that they need to exit the pure infrastructure business and deliver an instantaneous end-to-end environment — consisting of infrastructure, applications, and processes — that delivers services with great […]
When Amazon bought Whole Foods for nearly $14 billion in mid-2017, everyone sat up and took notice. Consumer packaged goods (CPG) companies and retailers were particularly attentive. The acquisition is changing the game in a highly competitive industry already rife with upheaval. The quintessential online retailer is now embracing brick and mortar – and it […]
In many ways it’s counterintuitive to tell retailers they have to spend more time on their physical stores. Aren’t more people shopping online than ever before? But as much as online sales have grown, it still only represents about 15 percent of all retail sales. Today, we’re finding that people don’t always want the quickest, […]
Walk into a typical retail store and more than likely you will be bombarded by piles of merchandise. And to make matters worse, there’s often nobody available to help you wade through all those products. How many times have you been in a store only to hear the common refrains: “You have to go the […]
With billions of smart phones, and even more IoT devices, blanketing the world and capable of transmitting location and other data, it is possible to track anyone and anything at any time. This puts presence technology – technology that has been around for decades – on steroids and gives companies access to all sorts of […]
Amazon made a splash recently with its new Amazon Go store concept. Then last week, Amazon had everybody talking with an announcement that it would acquire the Whole Foods supermarket chain. The ripple effects were immediately seen in the stock performance of other grocery retailers, and experts across many industries were speculating on the business move and its impact. […]
