DXC thought leaders discuss challenges and IT solutions for the retail industry
Many providers in our industry still don’t get it. That’s my main takeaway from the National Retail Federation’s Big Show, held earlier this month in New York City. To be sure, the show was big and exciting. But while viewing the many exhibitor booths, I was struck by the degree to which the retail industry […]
It’s time for retailers to stop treating cybersecurity as an afterthought. Major cyber breaches are now not only common but also well publicized. Consumers are understandably wary. Gaining their trust has become more challenging — and more important — than ever. Don’t believe it? Recent surveys have found that the majority of consumers are very aware […]
Operations is the one part of your business consumers rarely see. That might be changing. In fact, retailers now need an optimized, innovative and lean approach to operations to meet the requirements of today’s customer-facing business. Operational efficiency is your new must-have, and not just for the cost-savings you’ve yearned to achieve in the past. […]
Big data analytics are transforming many industries, and retail is no exception. But there’s a difference. Unlike some industries, retail needs to expand analytics programs to focus, not only on internal operations, but also on consumers. Done right, this can empower retailers to make predictions that optimize decisions and operations for both consumers and products. […]
Can you see your customer? I mean, really see her? In today’s fast-changing marketplace, retailers need a single view of customers. That view should include purchasing history, personal demographics, shopping preferences, contact information, loyalty-card details and more. Achieving this 360-degree view empowers retailers to, among other things, make real-time offers of new products and services […]
As the theme of this year’s National Retail Federation (NRF) big show, “Driving Retail Transformation” indicates that retailers have hit a turning point. Many businesses have invested in digital technology for marketing, operations, supply chain and other essential functions. But they still need to take the next steps: They need to transform their supply chains, […]
If you’re in the UK, sell in the UK or simply have an interest in the UK, you’ve probably had one big issue on your mind lately: Brexit. The questions raised by Britain’s vote to leave the European Union are many, and businesses are trying hard to plan for a future that looks more and […]
For American students, summer is (sadly) winding down and back-to-school activities are just around the corner. As anyone who works in retail knows, this is a huge time of year for shopping, second only to the Christmas holiday. Families of school-age children are expected to spend an average of $674 this fall on new clothes, […]
If you’re the CIO of a retail company like Carphone Warehouse, Target or T-Mobile, do you rest easy at night knowing your company’s data is safe and secure, or do you feel constantly on edge about the next attack? These three companies, as you probably know, have fallen victim to high-profile cybercrimes in recent years. […]
Picture this: You’re browsing a retailer’s site on your mobile device and come across the perfect lamp for your living room. It’s the right color, style, price – and best of all, it meets the threshold for free shipping. Score! You click and add the lamp to your shopping “cart,” but then realize you don’t […]
