Squaring the Triangle

Topics and trends in the world of program and project management

Are you getting your AR mixed up with your RR, or your SV mixed up with your VR?

VR_ yclist

Back when I was a computer science graduate in my 20s, Virtual Reality Markup Language (or VRML) was the latest tech that everyone had to have. I was enamored by it. My dissertation was a fully functioning portal which could transport the user from the Alhambra in Granada, Spain, to the Great Pyramid of Giza, […]

The Robot Revolution

Robot

This blog was going to be about the coming of the Robot Revolution! It was going to be about how employment opportunities will change, how industry will change, and how all of our lives will change. But then I realized……it’s already here! And not only is the robot revolution already here, it is already having […]

Delivering better customer service through better project/program management

“Customer service” — along with “value-add” or “quality assurance” — is one of those traditional phrases that can remind us of a different era. Whilst the focus on customer service has changed in recent years, I argue it is still needed, and many organisations suffer from a lack of customer service design and understanding. One […]

What program managers can learn from NASA

program management DXC Blogs

When people think of NASA, they tend to think of the moon landings and the enormous benefits mankind has received from the side effects of the space program. (Think LEDs or radial tyres, artificial limbs or fire-resistant clothing.) But there is another great benefit of NASA that you might not be aware of: better program management. NASA […]

Better vendor management through program management

program manager CSC Blogs

The Chartered Institute of Procurement & Supply (CIPS) defines vendor management (also known as supplier relationship management)  as the process that “involves reviewing the portfolio of suppliers, categorising supply relationships by their significance, devoting resources in proportion to the relationship’s significance and managing processes between the parties to realise the relationship objectives.” Traditionally procurement is […]

46 ways to save costs and add value as an IT program manager

I am often asked for guidance on costs overruns — and not necessarily at the end of projects. Often projects heading south are in the middle of their execution phase when the program manager (PM) “does the right thing” and calls it out. But with customers demanding ever-tighter schedules and an ever-expanding scope, controlling and reducing costs can […]

Thank VUCA for project management!

uncertainty in project management CSC Blogs

With the end of the Cold War in the 1990s and the fall of the Berlin Wall, the post-World War II order had crumbled and we found ourselves in a new multi-polar world. To characterize this new state of affairs, the U.S. military developed the term VUCA, standing for the four conditions of Volatility, Uncertainty, […]

Flexing your agile muscle as a program manager

program manager agile workplace CSC Blogs

One of the great, and largely unnoticed, innovations of the 21st century has been the advent of agile working. Flexible workplaces and flexible working have been with us for a while, but now these have been replaced by agile workplaces and agile working. Whereas flexible working was seen as a business “perk,” agile is seen […]

The Age of Agile

There have been such events before. Events so profound that they shape all society in ways inconceivable to their originators. Will the agile movement have such a profound effect? Will it be seen as revolutionary as James Hargreaves’ invention of the spinning jenny, or as revolutionary as George Stephenson’s first locomotive? Indeed, will we come […]

Innovation in project management: Can it be done?

Successful businesses today focus time and energy on innovation, on pushing employees to try new and different ways of working. That got me thinking — how can we innovate in project management? Innovating in IT hardware is relatively common: Look at the success of ARM or the general agreement that surrounds Moore’s Law. Even innovation in […]