Unlocking Potential

DXC’s public sector experts discuss news, trends and insights on the smart city movement and public sector IT

Seamless citizen experiences through ‘smarter cities’

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As a retail consumer, the most satisfying experiences might be those that never happen. Our interactions just go smoothly. This is true in the public sector as well – citizens are consumers too, and if we want to deliver on the promise of “smarter cities,” we need to simplify the way public sector organisations and […]

Three trends driving IT reform in the public services

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While there are many examples of the private sector delivering disruptive digital services, most notably in the banking, hotel and taxi business, the government sector has lagged dramatically. However, as the millennial generation comes into the workforce and gets to the point where they need to use government services more frequently, there’s a tremendous opportunity […]

Delivering IT that “just works”

Our expectations for user experience are shaped by the huge consumer platforms such as Google, Apple, Facebook and Amazon, and also the devices that we access them with such as iPhones, iPads, Android phones and tablets, and the PCs or Macs we use at home. When we use these consumer devices and services, there’s no […]

You can’t communicate people into the digital world

People often think of the digital world as being about technology topics such as speed, ubiquity and data, but the critical shift takes place from the human elements: what people do and how they communicate. Going digital means changing the way we interact with each other, the way we spend our time and the very […]

3 steps to making IT a facilitator of proactive government

Government services have a reputation for being slow and clunky and mostly paper-based. But the advent of mobile phones, analytics and agile development now makes it possible to more proactively deliver easy-to-use digital services – both for citizens and, on the back-end, for government employees. I’ve found that these kind of citizen-centric services all count […]

STEMettes encourage women and girls to pursue IT

We live in a rapidly evolving digital world where technology makes life easier. Today, navigation systems in cars re-route drivers if a road closes for construction repairs, while insurance companies offer financial discounts by monitoring a driver’s style via a mobile phone app. At home, people are exploring artificial intelligence through Amazon’s Echo and Alexa. And our […]

6 steps for helping governments embrace digital transformation

Governments worldwide are struggling to digitise their processes and IT systems. Progress remains elusive because of a legacy of old, complex IT systems and bureaucracies that have built up over 30 and 40 years. More developed countries such as the US and the UK that were early adopters of IT now find themselves needing to […]

Why artificial intelligence needs real empathy

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Artificial intelligence (AI) systems have the potential to become both smarter than humans and smart in ways we’re not. I anticipate that AI will quickly bring tremendous benefits to both citizens and the government. Even so, today’s AI systems lack the capacity to understand and share the feelings of others. In short, AI systems lack […]

DXC at SXSW: Discovering what citizens want from digital government services globally

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Recently I had the pleasure of attending the South by Southwest (SXSW) conference in Austin, Texas. I went there to work with SAP Hybris to conduct research on how public sector organisations can better invest in digital solutions. SXSW is not your ordinary conference. The event, which takes over downtown Austin each year, is a […]

IT’s significant impact on energy consumption and how renewable sources can help

Few would disagree that the IT industry was slow to realise the total impact of its massive energy consumption and consequent impact on carbon emissions. IT’s image as a “clean” industry — compared to traditional heavy industries such as manufacturing and mineral extraction — persisted well past the millennium, disguising an ever-increasing demand for power […]