Australia and New Zealand

News, trends and insights for the region

Think complex processes can’t be automated with RPA? Think again

Over the last eight years I’ve read through methodologies, use cases and capabilities and above all – watched robotic process automation (RPA) grow as a solution. I’ve never written anything about RPA so I thought it pertinent for my first-ever blog to write about something close to my heart: complex processes in the context of […]

Holding AI accountable in a digital world

There’s no question that Artificial Intelligence (AI) is quickly becoming more prevalent in organisations today. As a result of the burgeoning adoption, AI systems are becoming more complex, and the reasoning behind AI decisions more intricate and less transparent. Machine learning (ML) in particular allows AI systems to develop new rule sets that become increasingly […]

Why artificial intelligence needs real empathy

kind-robot-face

Artificial intelligence (AI) systems have the potential to become both smarter than humans and smart in ways we’re not. I anticipate that AI will quickly bring tremendous benefits to both citizens and the government. Even so, today’s AI systems lack the capacity to understand and share the feelings of others. In short, AI systems lack […]

How enterprise IT can achieve mobile first

Group of young friends using smartphone with mutual disinterest towards each other

We have come to understand “mobile first” as a way to prioritise mobile device design over desktop design. However, what an effective “mobile first” design strategy should really do is equalise the user experience (UX) — allowing mobile devices to be as useful as desktops (especially in the conversion of sales). So, what does “mobile […]

DXC at SXSW: Discovering what citizens want from digital government services globally

City-of-Austin-survey-marker

Recently I had the pleasure of attending the South by Southwest (SXSW) conference in Austin, Texas. I went there to work with SAP Hybris to conduct research on how public sector organisations can better invest in digital solutions. SXSW is not your ordinary conference. The event, which takes over downtown Austin each year, is a […]

The Agile Maturity Pyramid: What’s the difference between Doing Agile and Being Agile?

stacked blocks and chess pieces

There is an important difference between people who are truly being Agile, and those that are simply practicing Agile techniques. Focusing only on practices or frameworks, without taking the Agile mindset into account, compromises the Agile journey. This is because, without the right mindset, it can be incredibly difficult to deal with complex issues in […]

The evolution of AI: 7 lessons learned for effective implementation

Robot teaching robot students

Artificial intelligence is one of the main topics of focus in the technology sector and in boardrooms at the moment. Its attraction comes in its ability to drive multiple benefits in parallel – whether enhancing customer experience, improving productivity, greater consistency or reducing time to process. Machine learning, deep learning, visual recognition, natural language processing […]

Why soft skills are not easy

The word “hard” can be the opposite of “soft” or the opposite of “easy.” It makes sense then that in many people’s minds “soft skills” are seen as “easy skills.” However, basic logic and high school math tells us that this assumption is flawed — and Australian companies are about to get a huge reality […]

Three tips to make your physical store more attractive to Generation Z

woman-shopping

In many ways it’s counterintuitive to tell retailers they have to spend more time on their physical stores. Aren’t more people shopping online than ever before? But as much as online sales have grown, it still only represents about 15 percent of all retail sales. Today, we’re finding that people don’t always want the quickest, […]

How to foster innovation by empowering your employees

At DXC we continually encourage our people to “innovate,” but how does one define innovation and what does it really mean? Personally, I think it is an overused term and one that often lacks agreement of definition. Is it any different from  “research and development,” which has traditionally been the vaguely defined term for innovative […]