Australia and New Zealand

News, trends and insights for the region

Why soft skills are not easy

The word “hard” can be the opposite of “soft” or the opposite of “easy.” It makes sense then that in many people’s minds “soft skills” are seen as “easy skills.” However, basic logic and high school math tells us that this assumption is flawed — and Australian companies are about to get a huge reality […]

Three tips to make your physical store more attractive to Generation Z

woman-shopping

In many ways it’s counterintuitive to tell retailers they have to spend more time on their physical stores. Aren’t more people shopping online than ever before? But as much as online sales have grown, it still only represents about 15 percent of all retail sales. Today, we’re finding that people don’t always want the quickest, […]

How to foster innovation by empowering your employees

At DXC we continually encourage our people to “innovate,” but how does one define innovation and what does it really mean? Personally, I think it is an overused term and one that often lacks agreement of definition. Is it any different from  “research and development,” which has traditionally been the vaguely defined term for innovative […]

Three ways to improve the retail store customer experience

mall-interior

Walk into a typical retail store and more than likely you will be bombarded by piles of merchandise. And to make matters worse, there’s often nobody available to help you wade through all those products. How many times have you been in a store only to hear the common refrains: “You have to go the […]

The evolution of AI: Will it automate everything we do?

robot toy stands on the oppresed

Society has been through several changes from the industrial through to the information revolution. And with each comes the inevitable question, “Are we putting ourselves out of a job?” With artificial intelligence (AI) technologies taking step-change leaps in capabilities and accuracy, there is a lot of talk about whether AI is the next “job killer.” […]

Could digital insurance as a service turn the industry upside-down?

upside-down-plane

Digital disruption has been rife in many industries – often catching established players unaware. Only with the benefit of hindsight are we able to pinpoint the turning point and appreciate how the new players changed the game. In the last few years, we have all come to know the stories of the “Ubers,” the “Amazons” […]

The evolution of AI: Are chatbots driving a new customer experience?

two vintage robots with old phone on wooden floor

We’ve all had our frustrations dealing with a telco, bank, utility, insurance company or other large organisation when trying to get information, complete a transaction, or request service. Typically, we start our search on an organisation’s website, but we might end up dealing with a long winded IVR system with long wait times, or eventually […]

The evolution of AI: Why it’s finally time for business to get excited

Group of vintage robots

AI as a practical concept Colloquially, the term “artificial intelligence” is applied when a machine mimics “cognitive” functions that humans associate with other human minds, such as “learning” and “problem solving”. — Wikipedia Perhaps useful for academic purposes, this Wikipedia definition of artificial intelligence (AI) doesn’t really reflect how AI will influence us over the […]

Is there an unconscious bias towards women in STEM?

For this blog, I’m so happy to share my space with guest blogger Cindy Lee, currently a senior Digital Transformation Consultant in our Sydney office. Similar to an earlier blog of mine (The curse of unconscious bias: When to own it and when to call it out), Cindy has put pen to paper (so to […]

Industry-university partnerships that work

lecture-hall

Business leaders sometimes describe a need for ideas, talent, and collaboration tools that aren’t found within the four walls of the enterprise but flow from the outside in. Harnessing this “open innovation” can be critical for keeping competitive advantage. In another cultural arena, higher-education decision-makers are increasingly being asked to operate with an entrepreneurial edge […]