Australia and New Zealand

News, trends and insights for the region

The ISDN Cut-Off – why should you pay attention?

ISDN-cut-off

The ISDN cut off is happening, and if you’re not already prepared, you need to start immediately. Copper services have been disconnected since November last year, thanks to the roll out of the NBN. Voice services have so far remained intact, but ISDN voice services using the old copper-based networks will also be disconnected starting […]

How UCaaS can help you cope with the ISDN switch off

unified-office-collaboration

Voice networks around the world are transitioning from traditional analogue and ISDN lines to voice calls over the internet. In the UK, BT plans to start phasing out older systems as early as 2020, switching off all PSTN and ISDN phone lines by 2025 and migrating customers to internet-based Session Initiation Protocol (SIP) trunks. We […]

Find real business insights with a data processing pipeline approach

I love beach vacations. It is a great time to relax, have fun and let time slow down. However, nothing spoils a beach vacation like losing car keys. It happened to me recently. Aside from the inconvenience and disruption, the one thing that struck me was the monumental task of searching for the keys in […]

Can next generation loyalty programs save traditional retailers?

life-saver-ring

Nearly any product or service is now a mere mobile phone search away. Some products and services require less than four micro swipes on an app before the goods arrive at the customer’s door. What hope do traditional retailers have of remaining relevant? Fortunately, while many pundits have declared the death of retailing, these predictions […]

Changements organisationnels : Parlons-nous le même langage ?

Lorsqu’une multinationale a racheté un constructeur automobile australien, un examen de l’entreprise locale a été demandé. Au cours de cette révision, le repreneur était désireux de comprendre comment l’entreprise communiquait et interagissait à tous les niveaux et a engagé quelques équipes existantes pour l’y aider. La société mère a rapidement compris qu’il existait des lacunes […]

Planning a big project? Story mapping provides the blueprint for success

Big projects can be daunting. You need to start somewhere, and you need a plan, but it’s surprising how many projects launch with people just starting to work without developing a clear view of the end product. It can be useful to think of it like building a house.  Would you launch the effort by […]

Enterprise mobility — the future of work has arrived

Note: This article originally appeared in CIO Advisor magazine. There’s no doubt that the technology landscape has shifted dramatically in favour of enterprise mobility over the last few years. Yet, many companies and their decision makers still appear loath to implement a strategy that supports mobility. In Australia and New Zealand (ANZ), we like to […]

Why it’s never OK to ignore the customer experience

“This is a tech project; so why do I need to consult the customer?” Sigh. During my working career I have heard this very question (well, it’s more of a statement really) more times than I would have expected. Sometimes it was worded differently and may have sounded something like, “No, no, no. We don’t […]

Create business impact with an enterprise process automation game plan

football-strategy-on-blackboard

When faced with the challenge of automating business processes, most enterprises are searching for quick wins and safe bets. But all too often they stall at the start because they can’t be sure of either. What’s needed is a game plan that delivers on both counts. Sure, there are some enterprises able to take advantage […]

Think complex processes can’t be automated with RPA? Think again

Over the last eight years I’ve read through methodologies, use cases and capabilities and above all – watched robotic process automation (RPA) grow as a solution. I’ve never written anything about RPA so I thought it pertinent for my first-ever blog to write about something close to my heart: complex processes in the context of […]