Australia and New Zealand

News, trends and insights for the region

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Eliminating toil in the cloud with NoOps automation

eliminating toil

A wildlife videographer typically returns from a shoot with hundreds of gigabytes of raw video files on 512GB memory cards. It takes about 40 minutes to import the files into a desktop device, including various prompts from the computer for saving, copying or replacing files. Then the videographer must create a new project in a […]

Wrestling with COVID-19’s impact on your large enterprise? Here’s some digital guidance

compass guidance

It’s extremely rare for change to come as quickly and forcefully as it has in the wake of the coronavirus (COVID-19) crisis. Many organizations, even large enterprises, are struggling with the current reality and in charting a course forward. How should you respond in these times of uncertainty? How might the choices you make now […]

HR digital transformation requires more than just automation

human resources transformation

Automating HR processes to make them repeatable, easier to execute and faster makes sense, but the value that adds can be undercut if the processes being automated are outdated, fragmented and disconnected. What does it take to go beyond automation? Successful digital transformation within HR requires more than automation. To serve an organisation’s goals, transformation […]

Gaining altitude: How to deliver higher value to airline customers

airplane-gaining-altitude

By Tim West & Derek Janu-Chossek If booking an overseas trip fills you with trepidation, you are not alone. Ironically, at a time when there is greater choice of destinations, accommodation and carriers than ever before – combined with a significant reduction in the cost of airline tickets – the romance of travel is wearing […]

How experience management helps companies thrive in the ‘experience economy’

experience-management-visualisation

“Poor experiences can demolish even the best strategy.” That’s what Bruce Temkin, Head of Qualtrics XM Institute, told us during “Executive Masterclass: Building Your Experience Management (XM) Roadmap” at a global SAP meeting in Melbourne. I think he’s right… Bruce’s presentation explained how doing experience management well ensures successful outcomes for us, our customers, and […]

How to train your AI

AI-training

I don’t know about you but learning basic mathematics was a traumatic experience for me. Addition was easy — I could (literally) count on my fingers and toes — but multiplication was a nightmare. I was supposed to remember the multiplication tables all the way to 20? (Just between you and me, I never really […]

The systems integrator’s changing role in a microservices world

mosaic-to-represent-microservices

By Paul Williams If there is one word that encapsulates what business wants from modern technology, it’s agility. And it is this thirst for agility that has heightened interest in microservices. Microservices, as a service-oriented software development technique, represent an interesting challenge for both system integrators and their clients alike, because they demand a move […]

Why predictable cyber security practices are less secure

bad-cyber-security-practices

Have you ever tried to catch a fish with your bare hands? I have, and it is nearly impossible. By the time your hands enter the water, the fish has already moved away. What makes this near instantaneous reaction possible is the fish’s escape response.  When a fish detects a predator approaching, it does a […]

The ISDN Cut-Off – why should you pay attention?

ISDN-cut-off

The ISDN cut off is happening, and if you’re not already prepared, you need to start immediately. Copper services have been disconnected since November last year, thanks to the roll out of the NBN. Voice services have so far remained intact, but ISDN voice services using the old copper-based networks will also be disconnected starting […]

How UCaaS can help you cope with the ISDN switch off

unified-office-collaboration

Voice networks around the world are transitioning from traditional analogue and ISDN lines to voice calls over the internet. In the UK, BT plans to start phasing out older systems as early as 2020, switching off all PSTN and ISDN phone lines by 2025 and migrating customers to internet-based Session Initiation Protocol (SIP) trunks. We […]