Australia and New Zealand

News, trends and insights for the region

Surviving and thriving as a young professional in a 40-something world

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Most graduates get a bit of a shock when they walk into the office for the first time. Your place in the hierarchy and way of relating and communicating to people fundamentally changes, as does the criteria and attributes required to be successful. I was lucky enough to have an extremely senior, supportive direct manager […]

Gaining altitude: How to deliver higher value to airline customers

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By Tim West & Derek Janu-Chossek If booking an overseas trip fills you with trepidation, you are not alone. Ironically, at a time when there is greater choice of destinations, accommodation and carriers than ever before – combined with a significant reduction in the cost of airline tickets – the romance of travel is wearing […]

How experience management helps companies thrive in the ‘experience economy’

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“Poor experiences can demolish even the best strategy.” That’s what Bruce Temkin, Head of Qualtrics XM Institute, told us during “Executive Masterclass: Building Your Experience Management (XM) Roadmap” at a global SAP meeting in Melbourne. I think he’s right… Bruce’s presentation explained how doing experience management well ensures successful outcomes for us, our customers, and […]

How to train your AI

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I don’t know about you but learning basic mathematics was a traumatic experience for me. Addition was easy — I could (literally) count on my fingers and toes — but multiplication was a nightmare. I was supposed to remember the multiplication tables all the way to 20? (Just between you and me, I never really […]

The systems integrator’s changing role in a microservices world

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By Paul Williams If there is one word that encapsulates what business wants from modern technology, it’s agility. And it is this thirst for agility that has heightened interest in microservices. Microservices, as a service-oriented software development technique, represent an interesting challenge for both system integrators and their clients alike, because they demand a move […]

Why predictable cyber security practices are less secure

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Have you ever tried to catch a fish with your bare hands? I have, and it is nearly impossible. By the time your hands enter the water, the fish has already moved away. What makes this near instantaneous reaction possible is the fish’s escape response.  When a fish detects a predator approaching, it does a […]

The ISDN Cut-Off – why should you pay attention?

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The ISDN cut off is happening, and if you’re not already prepared, you need to start immediately. Copper services have been disconnected since November last year, thanks to the roll out of the NBN. Voice services have so far remained intact, but ISDN voice services using the old copper-based networks will also be disconnected starting […]

How UCaaS can help you cope with the ISDN switch off

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Voice networks around the world are transitioning from traditional analogue and ISDN lines to voice calls over the internet. In the UK, BT plans to start phasing out older systems as early as 2020, switching off all PSTN and ISDN phone lines by 2025 and migrating customers to internet-based Session Initiation Protocol (SIP) trunks. We […]

Find real business insights with a data processing pipeline approach

I love beach vacations. It is a great time to relax, have fun and let time slow down. However, nothing spoils a beach vacation like losing car keys. It happened to me recently. Aside from the inconvenience and disruption, the one thing that struck me was the monumental task of searching for the keys in […]

Can next generation loyalty programs save traditional retailers?

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Nearly any product or service is now a mere mobile phone search away. Some products and services require less than four micro swipes on an app before the goods arrive at the customer’s door. What hope do traditional retailers have of remaining relevant? Fortunately, while many pundits have declared the death of retailing, these predictions […]