Banking & Capital Markets

News, trends and technology insights for the industry

How to digitally transform our way to financial inclusion

financial-inclusion---plant-in-change-jar

We’re regularly told about our increasingly connected society and all the new opportunities this has created. We can socialize, shop online, search and apply for jobs, file forms with the government, socialize and of course, bank. However, there are still boundaries. Nearly 2 million adults in the UK do not have bank accounts and are […]

Cyberattack biggest threat against U.S. financial system

stock-market-ticker-reflection-in-window

When asked during congressional testimony last week, Federal Reserve Chairman Jerome Powell, who was appearing in front of the House Committee on Financial Services, told lawmakers that the number one threat to the stability of the U.S. financial system is its ability to respond and mitigate a large-scale cyberattack against the financial system. “The clear […]

Looking for a cards and payment services provider? Consider these 8 must-have features

stack-of-credit-cards-fanned-out

When a business goes looking for a cards and payment services provider, there is plenty to consider. New payment technologies are transforming customer expectations, start-ups and fintechs are changing the competitive landscape, regional markets are adjusting, and regulations continue to shift. So, what are the key points you should consider when deciding who will deliver […]

How SIAM enables digital transformation in the banking industry

banking-growth-plant-metaphor

Retail banks and other financial institutions face many of the same challenges other mature industries confront in the digital era, including the three truths of digital disruption: Consumers are in charge. Many customers are already thinking and acting “digital” and will force financial institutions into the next market-facing move. The customer experience (CX) for digital […]

How Venmo and other payment sharing apps change culture

Venmo-screenshot

If you ask a group of 20-somethings how to split a dinner tab, you’ll get a totally different answer than you would from their boomer parents. This became readily evident in a graduate class I teach on cross-cultural communications made up mostly of international students between 21-26 years old. Just three years ago when I […]

Get Agile for adaptive execution

Adaptive execution is a vital discipline for thriving in this age of digital transformation. And becoming Agile can help your organization do it. Adaptive execution — as defined by the Leading Edge Forum (LEF), the commercial think tank of DXC Technology — means being able to respond quickly to threats and exploit new opportunities. It’s […]

Enhancing the customer journey in banking? Be sure to ask the right questions

This blog was originally posted by UXC Eclipse. Since then, UXC Eclipse has become the DXC Eclipse practice within DXC Technology. Are you looking to adopt a new tool or system to help your bankers provide better service to your customers? Before jumping into the implementation, make sure you completely understand what it will do […]

Reality check on AI

It’s too early to worry about a sentient AI apocalypse. The reality is that we know very little about how the human brain works — which means we know even less about how to build a computer that works just like the human brain. For very specific tasks, AI tends to make rapid progress until it matches human-level […]

6 technology trends for 2018: Guideposts for digital transformation

‘Tis always the season for continuous innovation. As we look ahead to 2018, we see six big trends feeding the next wave of disruption and productivity. And that means opportunity for the digital enterprise. 1. Re-platforming the enterprise In 2018, companies will move to common IT platforms so they can respond to market changes faster […]

Artificial intelligence in banking: How to be more trustworthy, efficient and helpful

You know your bank, but how well does your bank know you? Banks want better relationships with their customers in order to provide more personalized and customized services. Artificial intelligence (AI) can help banks understand their customers in powerful new ways. Why AI? You may have heard the terms analytics, advanced analytics, machine learning and […]