Banking & Capital Markets

News, trends and technology insights for the industry

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The future of retail banking: Frictionless, personalized, cohesive

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Following this year’s extraordinary events, our retail bank partners have been asking to rapidly implement contactless solutions that minimize touch points for customers. Current circumstances aside, research indicates that contactless is just one part of the future retail banking landscape. In the long term, banks will grow their customer bases and portfolios by offering frictionless […]

The 5 tech improvements banks and other financial institutions will need to maintain AML compliance

anti money laundering

Banks have been focused on identifying and preventing money laundering and terrorist financing for about two decades, using both manpower and technology. While banks have worked to combat perpetrators’ increasingly sophisticated tactics, regulators have identified needed improvements in overall process management and end reporting. The major technology improvements required by banks and financial institutions to […]

Modernize your order-to-cash processes with digitisation and automation

growth and coins

Finance managers are at a crossroads. They want to lower costs, boost efficiency, and improve the cycle times of their order to cash (OTC) processes, but there’s no single path to achieve those goals. Should they stick with what they’ve got and wait for incremental updates, adding third-party bolt-ons wherever they can? Or should they […]

Rate reform is coming. Are financial services firms ready?

The London Interbank Offered Rate (LIBOR) serves as the benchmark reference rate for a wide range of wholesale and retail financial products, and for decades it has served as one of the most important benchmarks in the financial industry. But a series of scandals regarding IBOR manipulations has prompted financial regulatory authorities to replace LIBOR […]

A call to rethink the banking value chain

Financial services is shifting to platforms for business functions and processes, and that’s a good thing. Moving from applications to Software as a Service (SaaS) and then to Platform as a Service (PaaS) can create new value chains. It can also dramatically reduce the number of error-prone manual processes and foster industry collaboration for superior […]

Enhancing the customer journey in banking? Be sure to ask the right questions

This blog was originally posted by UXC Eclipse. Since then, UXC Eclipse has become the DXC Eclipse practice within DXC Technology. Are you looking to adopt a new tool or system to help your bankers provide better service to your customers? Before jumping into the implementation, make sure you completely understand what it will do […]