Banking & Capital Markets

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Financial services are embracing multi-cloud

multi cloud

Multi-clouds — environments made up of multiple public and private clouds typically used for different purposes — may well be the cloud of choice for banks. That’s according to an independent report by 451 Research, ‘Multi-Cloud Fundamental to Financial Services Transformation.’ I’m not here to argue. This report, which was sponsored by Canonical — the […]

How Venmo and other payment sharing apps change culture

Venmo-screenshot

If you ask a group of 20-somethings how to split a dinner tab, you’ll get a totally different answer than you would from their boomer parents. This became readily evident in a graduate class I teach on cross-cultural communications made up mostly of international students between 21-26 years old. Just three years ago when I […]

Get Agile for adaptive execution

Adaptive execution is a vital discipline for thriving in this age of digital transformation. And becoming Agile can help your organization do it. Adaptive execution — as defined by the Leading Edge Forum (LEF), the commercial think tank of DXC Technology — means being able to respond quickly to threats and exploit new opportunities. It’s […]

Enhancing the customer journey in banking? Be sure to ask the right questions

This blog was originally posted by UXC Eclipse. Since then, UXC Eclipse has become the DXC Eclipse practice within DXC Technology. Are you looking to adopt a new tool or system to help your bankers provide better service to your customers? Before jumping into the implementation, make sure you completely understand what it will do […]

Reality check on AI

It’s too early to worry about a sentient AI apocalypse. The reality is that we know very little about how the human brain works — which means we know even less about how to build a computer that works just like the human brain. For very specific tasks, AI tends to make rapid progress until it matches human-level […]

Artificial intelligence in banking: How to be more trustworthy, efficient and helpful

You know your bank, but how well does your bank know you? Banks want better relationships with their customers in order to provide more personalized and customized services. Artificial intelligence (AI) can help banks understand their customers in powerful new ways. Why AI? You may have heard the terms analytics, advanced analytics, machine learning and […]

Attention Apple users: New attack steals banking creds

Iphone security

A recently discovered malware targeting MacOS, named OSX/DOK, is now targeting unsuspecting Apple Mac users and attempting to steal their banking access credentials. The malware, initially discovered by researchers at Check Point Software Technologies, reportedly affects all versions of OSX, had a valid developer certificate, and targeted users via a widespread phishing attack. According to […]

B is for blockchain

This post is part of a continuing series, “Digital: from A to Z,” that explores what it means to be “digital” from A to Z, broken down into individual blog posts diving deeper into various subjects. Check back regularly to see continuing posts as I work my way through the alphabet and let me know: […]

Reducing your risk in the cloud

Reducing Risk in the Cloud

In late 2014 and early 2015, the Australian Prudential Regulatory Authority (APRA) observed that many of the regulated entities that previously outsourced parts of their ICT capability were increasingly adopting a cloud strategy. The organisation released an information paper, Outsourcing Involving Shared Computing Services (including Cloud), intended as guidance for the banking and financial sectors. In response, I published […]

L’avenir de l’agence bancaire

Le constat semble évident. Les clients bancaires utilisent de plus en plus les canaux digitaux, et désertent leurs agences. Le mouvement de rationalisation, voire de fermeture d’agences, semblent s’accélérer. De nombreuses banques, à l’instar de la Société Générale, du LCL ou encore de BNP Paribas, ont initié une restructuration de leur réseau d’agences. De là […]