News, trends and technology insights for the industry
You know your bank, but how well does your bank know you? Banks want better relationships with their customers in order to provide more personalized and customized services. Artificial intelligence (AI) can help banks understand their customers in powerful new ways. Why AI? You may have heard the terms analytics, advanced analytics, machine learning and […]
We’re in the early stages of another digital revolution that is changing how consumers interact with brands and conduct transactions. This transformation comes in the form of virtual assistants called chatbots, which use artificial intelligence and natural language processing to interact with users. While the nascent chatbot movement has productive roots in a number of […]
A recently discovered malware targeting MacOS, named OSX/DOK, is now targeting unsuspecting Apple Mac users and attempting to steal their banking access credentials. The malware, initially discovered by researchers at Check Point Software Technologies, reportedly affects all versions of OSX, had a valid developer certificate, and targeted users via a widespread phishing attack. According to […]
As of 2015, U.S. banks have stored data equivalent to 275 billion MP3s. Drifting through a vast ocean of data are credit card histories, banking transactions and personal customer profiles among other pieces of sensitive information. Banks are under tremendous pressure to collect, store, manage and protect this critical data, and that’s what makes information […]
This post is part of a continuing series, “Digital: from A to Z,” that explores what it means to be “digital” from A to Z, broken down into individual blog posts diving deeper into various subjects. Check back regularly to see continuing posts as I work my way through the alphabet and let me know: […]
In late 2014 and early 2015, the Australian Prudential Regulatory Authority (APRA) observed that many of the regulated entities that previously outsourced parts of their ICT capability were increasingly adopting a cloud strategy. The organisation released an information paper, Outsourcing Involving Shared Computing Services (including Cloud), intended as guidance for the banking and financial sectors. In response, I published […]
Le constat semble évident. Les clients bancaires utilisent de plus en plus les canaux digitaux, et désertent leurs agences. Le mouvement de rationalisation, voire de fermeture d’agences, semblent s’accélérer. De nombreuses banques, à l’instar de la Société Générale, du LCL ou encore de BNP Paribas, ont initié une restructuration de leur réseau d’agences. De là […]
A duo of recent data breaches — one hitting a stock trading brokerage and another a videogame retailer — shows that more gains are needed to protect customer data, even with all of the progress made over the last 10 years. According to a story by colleague Steve Ragan, Scottrade Bank (a subsidiary of Scottrade Financial Services Inc.) […]
I was in graduate school in the early 1990’s when I became interested in the emerging field of Human-Computer Interaction (HCI). A core objective of HCI was to design novel technologies for humans to interact with computers. To offer a flavor of the time for the uninitiated (or the young), we still revered the Internet […]
Blockchain or, more precisely, Distributed Ledger Technology (DLT) is currently one of the hot topics in the banking industry. Its main focus is on clearing and settlement, where DLT can reduce reconcile efforts, address liquidity needs and accelerate processing. Several reports and studies suggest benefits and substantial savings – in particular, when DLT is applied […]
