News, trends and technology insights for the industry
The technology behind consumer loan processing hasn’t evolved much in the past 25 years, but that’s rapidly changing as financial institutions look to digital transformation to improve the customer experience, cut costs and grow the business. Loan servicing has been primarily a back-end function, oftentimes handled by a third-party service provider, that kicks in after […]
We’re regularly told about our increasingly connected society and all the new opportunities this has created. We can socialize, shop online, search and apply for jobs, file forms with the government, socialize and of course, bank. However, there are still boundaries. Nearly 2 million adults in the UK do not have bank accounts and are […]
When asked during congressional testimony last week, Federal Reserve Chairman Jerome Powell, who was appearing in front of the House Committee on Financial Services, told lawmakers that the number one threat to the stability of the U.S. financial system is its ability to respond and mitigate a large-scale cyberattack against the financial system. “The clear […]
When a business goes looking for a cards and payment services provider, there is plenty to consider. New payment technologies are transforming customer expectations, start-ups and fintechs are changing the competitive landscape, regional markets are adjusting, and regulations continue to shift. So, what are the key points you should consider when deciding who will deliver […]
Retail banks and other financial institutions face many of the same challenges other mature industries confront in the digital era, including the three truths of digital disruption: Consumers are in charge. Many customers are already thinking and acting “digital” and will force financial institutions into the next market-facing move. The customer experience (CX) for digital […]
If you ask a group of 20-somethings how to split a dinner tab, you’ll get a totally different answer than you would from their boomer parents. This became readily evident in a graduate class I teach on cross-cultural communications made up mostly of international students between 21-26 years old. Just three years ago when I […]
Adaptive execution is a vital discipline for thriving in this age of digital transformation. And becoming Agile can help your organization do it. Adaptive execution — as defined by the Leading Edge Forum (LEF), the commercial think tank of DXC Technology — means being able to respond quickly to threats and exploit new opportunities. It’s […]
This blog was originally posted by UXC Eclipse. Since then, UXC Eclipse has become the DXC Eclipse practice within DXC Technology. Are you looking to adopt a new tool or system to help your bankers provide better service to your customers? Before jumping into the implementation, make sure you completely understand what it will do […]
It’s too early to worry about a sentient AI apocalypse. The reality is that we know very little about how the human brain works — which means we know even less about how to build a computer that works just like the human brain. For very specific tasks, AI tends to make rapid progress until it matches human-level […]
‘Tis always the season for continuous innovation. As we look ahead to 2018, we see six big trends feeding the next wave of disruption and productivity. And that means opportunity for the digital enterprise. 1. Re-platforming the enterprise In 2018, companies will move to common IT platforms so they can respond to market changes faster […]