Business Processes

News, trends and technology insights for business process services

Rethink finance business processes for the digital world

Many companies experience significant challenges with their accounts payable (AP) functions. These tend to be manual, drawn-out and fragmented finance business processes surrounded by legacy technology. They’re not tied to business outcomes and, therefore, lack an end-to-end process flow and metrics to define success. Businesses that fail to reinvent these business processes remain at risk […]

Hyperautomation drives the cultural shifts needed for transformation

Enterprises must make business decisions faster in today’s fast-changing markets. To that end — so that time and effort are not squandered, nor productivity hampered — business leaders need to transform and optimize their business processes, technology and people’s roles. This is where hyperautomation comes in. It plays an integral role in helping organizations make […]

3 ways to modernize legacy insurance systems

Many insurance companies are suffering from the negative effects of historically low interest rates in a low-growth business environment. Under these circumstances, it’s key to modernize systems to reduce operating costs, and improve the ability to launch new digital offerings to better connect with customers. A recent Computer Economics report shows the urgency for insurers […]

Design thinking: A powerful tool for A&D transformation

Don’t just play to your strengths. For aerospace and defense (A&D) companies undergoing big technological changes, that’s good advice — even if it’s counterintuitive. That’s because the main strengths of A&D companies are technological know-how and engineering prowess. Under normal circumstances, these skills have proven highly effective. But today’s conditions are anything but normal. In […]

Overcoming barriers to business transformation – reflections on our enterprise survey

hurdler

About that business transformation journey that companies are on … what’s really happening? Are companies making real progress toward their transformation goals or are they stuck in a holding pattern? Are they believers or doubters? Leaders or followers? Our recent global survey of business leaders, “Connecting digital islands: Bridging the business transformation gap,” would suggest […]

Embracing reverse and frugal innovation in emerging markets

Many executives, in an effort to grow the business, turn to emerging markets, using leading-edge technologies to drive new market opportunities. While newer technologies are certainly driving innovation, there may be far broader growth opportunity by using existing technologies in new, creative ways. This growth strategy is called frugal, or reverse, innovation. While these terms […]

5 things you need to do to scale robotic process automation

Raise your hand if you have deployed one or more robots in your operations. Good. Now raise your hand if you have deployed one hundred or more robots. Not there yet? No worry, as that is currently the situation in most businesses. With robotic process automation (RPA) pilots almost everywhere, creating industrial scale has emerged […]

Is human-centered design at the heart of your customer experience? It should be.

Digital technologies are impacting every aspect of our lives, and companies have no choice but to transform and adapt. To earn customer loyalty and respect, we are expected to meet customers’ needs at every interaction. At the same time, it has become increasingly difficult to innovate effectively to meet those needs in today’s complex and […]

Why is robotic process automation disappointing healthcare organizations?

All healthcare organizations — on both the provider and payer side — struggle with three operational imperatives: maximizing revenues and operating margins, improving clinical outcomes, and optimizing administrative efficiency. The success or failure of these efforts directly determines the success or failure of the business. As a result, leadership is always on the lookout for […]

Improve customer engagement and loyalty with digital twins

digital-twin

Although our business process services view of the world tends to be focused on point-in-time transactions like the card swipe, there is an opportunity to learn from manufacturing organizations that are benefiting from the use of “digital twins” of real-world equipment as a way to sustain customer engagement. Manufacturers of equipment such as turbines have […]