Business Processes

News, trends and technology insights for business process services

3 ways to modernize legacy insurance systems

by Jeff Williams Many insurance companies are suffering from the negative effects of historically low interest rates in a low-growth business environment. Under these circumstances, it’s key to modernize systems to reduce operating costs, and improve the ability to launch new digital offerings to better connect with customers. A recent Computer Economics report shows the […]

Design thinking: A powerful tool for A&D transformation

Don’t just play to your strengths. For aerospace and defense (A&D) companies undergoing big technological changes, that’s good advice — even if it’s counterintuitive. That’s because the main strengths of A&D companies are technological know-how and engineering prowess. Under normal circumstances, these skills have proven highly effective. But today’s conditions are anything but normal. In […]

Remember the human factor when managing your remote workforce

In an emergency situation, it doesn’t matter if you’ve equipped employees with the latest smartphone, the fastest laptops, or dropped gigabit fiber into their homes. All of the technology in the world won’t keep your workflow moving if an employee can’t remember his or her VPN password. That’s why business continuity plans that make provisions […]

Wrestling with COVID-19’s impact on your large enterprise? Here’s some digital guidance

compass guidance

It’s extremely rare for change to come as quickly and forcefully as it has in the wake of the coronavirus (COVID-19) crisis. Many organizations, even large enterprises, are struggling with the current reality and in charting a course forward. How should you respond in these times of uncertainty? How might the choices you make now […]

Overcoming barriers to business transformation – reflections on our enterprise survey

hurdler

About that business transformation journey that companies are on … what’s really happening? Are companies making real progress toward their transformation goals or are they stuck in a holding pattern? Are they believers or doubters? Leaders or followers? Our recent global survey of business leaders, “Connecting digital islands: Bridging the business transformation gap,” would suggest […]

Embracing reverse and frugal innovation in emerging markets

Many executives, in an effort to grow the business, turn to emerging markets, using leading-edge technologies to drive new market opportunities. While newer technologies are certainly driving innovation, there may be far broader growth opportunity by using existing technologies in new, creative ways. This growth strategy is called frugal, or reverse, innovation. While these terms […]

5 things you need to do to scale robotic process automation

Raise your hand if you have deployed one or more robots in your operations. Good. Now raise your hand if you have deployed one hundred or more robots. Not there yet? No worry, as that is currently the situation in most businesses. With robotic process automation (RPA) pilots almost everywhere, creating industrial scale has emerged […]

Is human-centered design at the heart of your customer experience? It should be.

Digital technologies are impacting every aspect of our lives, and companies have no choice but to transform and adapt. To earn customer loyalty and respect, we are expected to meet customers’ needs at every interaction. At the same time, it has become increasingly difficult to innovate effectively to meet those needs in today’s complex and […]

Why is robotic process automation disappointing healthcare organizations?

All healthcare organizations — on both the provider and payer side — struggle with three operational imperatives: maximizing revenues and operating margins, improving clinical outcomes, and optimizing administrative efficiency. The success or failure of these efforts directly determines the success or failure of the business. As a result, leadership is always on the lookout for […]

The customer experience trends most likely to shape the industry in 2020

Data analytics Customer Experience CSC Blogs

We know business today is changing faster than ever. A few years ago customers made purchase choices based on the flyers they found in their mailboxes. They also felt more loyalty towards brands, partly because it was both difficult and time consuming to switch from one to another. Those days are over. Today’s ‘intelligent’ customers […]