News, trends and technology insights for business process services
A growing number of enterprise leaders view artificial intelligence (AI) and machine learning (ML) as transformational technologies that can enable better decision-making, increase efficiency, eliminate human error, and lower costs. For many enterprise workers, however, the relentlessly consistent performance promised by intelligent machines looms as a threat to their jobs. After all, what human can […]
Décembre dernier, je me suis rendu au Customer Contact Week à Las Vegas, la grande messe mondiale des professionnels du service client. “L’automatisation est bien là”, c’est la conclusion de mes échanges avec les différents intervenants et conférenciers de cet évènement. Côté participants, la majorité d’entre eux ont exprimé l’urgence d’aller de l’avant, mais aussi […]
by Satish Nair and Manjunath Shanabag Pharmaceutical companies struggle with a complex and, often, poorly managed partner, customer and distribution network. It’s not surprising, given the makeup of most large pharma companies. Large, often disconnected product portfolios are built through discovery — both internally and externally with academia and biotech partners — and global clinical […]
Although our business process services view of the world tends to be focused on point-in-time transactions like the card swipe, there is an opportunity to learn from manufacturing organizations that are benefiting from the use of “digital twins” of real-world equipment as a way to sustain customer engagement. Manufacturers of equipment such as turbines have […]
The rise of artificial intelligence (AI) to drive business value has been truly incredible in recent years. Enterprises that recognize the power of AI and know how to effectively apply it to their business can reap significant rewards in a quickly evolving and hyper-competitive marketplace. Just a few years ago, analytics was all about gaining […]
Asistí a la Customer Contact Week de 2018 en Las Vegas y me he llevado información diferente a la esperada. A través de múltiples grupos de discusión y conversaciones con los participantes, es evidente que los profesionales de la experiencia del cliente creen que “la automatización ya está aquí”. Muchos asistentes expresaron su urgencia de […]
Robotic process automation (RPA) has the potential to save companies significant amounts of money by shifting mundane, repetitive tasks, such as data extraction or data translation, from humans to robotic software agents. In fact, the McKinsey Global Institute estimates that half of the activities that workers are currently paid $15 trillion in wages to perform […]
There is huge focus in the business process services (BPS) industry on using robotic process automation (RPA) and artificial intelligence (AI) to create a hybrid digital workforce to drive increases in productivity and add value, but what does this actually mean on the ground? According to published findings, a third of global jobs may be […]
Incorporare l’automazione intelligente nei processi aziendali può ridurre i costi, migliorare l’efficienza e accelerare il time-to-market. Ma ci vuole una pianificazione intelligente per raccogliere efficacemente i frutti. Prendendo in considerazione queste cinque fasi, le aziende possono essere sulla strada del successo dell’automazione intelligente. Definisci chiaramente la tua missione. Con qualsiasi tipo di progetto di automazione, […]
La integración de la automatización inteligente en los procesos de negocio puede reducir sus costes, mejorar la eficiencia y acelerar el tiempo de comercialización en todo el mundo. Pero se necesita una planificación inteligente para lograr beneficios. Al seguir estos cinco pasos, las empresas pueden simplificar el proceso y emprender un camino con la automatización […]