Business Processes

News, trends and technology insights for business process services

ISO 27001 certification: Is it worth the trouble?

What should an organization do to protect its information? Many organizations turn to ISO 27001 certification. The ISO 27001 standard offers a well-known framework to implement industry best practices in areas such as security incident management and physical security. But is ISO 27001 certification worth the trouble? Does it make a difference? After all, certification takes up […]

What program managers can learn from NASA

program management DXC Blogs

When people think of NASA, they tend to think of the moon landings and the enormous benefits mankind has received from the side effects of the space program. (Think LEDs or radial tyres, artificial limbs or fire-resistant clothing.) But there is another great benefit of NASA that you might not be aware of: better program management. NASA […]

Digital strategy: Why compromise?

In the first of four posts about how to accelerate your enterprise’s digital journey, we discuss how to meet the demands of your digital business through rapid provisioning of SAP resources. Organizations must continuously capitalize on market opportunities and adjust to market disruptors with new solutions, business models and revenue streams. Time to market is increasingly important, not just […]

Integrating video into ‘The Brand Called IT’  

video marketing DXC Blogs

If you did a survey, what famous global brand would your internal customers compare you to? How would you answer the same question about your IT organization? History tells me, there would probably be a disconnect between the two answers. As I’ve researched and written for the past six years, I’ve noticed most surveys still stereotype […]

The big cloud is making big bucks

There’s money to be made in the cloud. Smaller companies may have trouble realizing revenue from their cloud offerings, but for billion-dollar businesses, the cloud can be very, very profitable. Let’s look at some examples. Do you know what Amazon‘s profits would look like without Amazon Web Services (AWS)? Actually, that’s a trick question. Amazon […]

Using technology to help refugees

refugee crisis CSC response CSC Blogs

Figures released by the UN Refugee Agency, UNHCR, in its latest Global Trends report showed that 65.3 million people — or one person in 113 — were displaced from their homes by conflict and persecution in 2015. To put that into perspective, that’s more than the population of the United Kingdom or of Canada, Australia and New Zealand combined. […]

Better vendor management through program management

program manager CSC Blogs

The Chartered Institute of Procurement & Supply (CIPS) defines vendor management (also known as supplier relationship management)  as the process that “involves reviewing the portfolio of suppliers, categorising supply relationships by their significance, devoting resources in proportion to the relationship’s significance and managing processes between the parties to realise the relationship objectives.” Traditionally procurement is […]

Why women leaders matter to transformation efforts

What gives companies the leading edge? Research has shown that companies do better with women on the governing boards. But considering that male counterparts are still the majority, what is it that we, as women, can bring to the table to tip the success rate over the edge? I recently read a Psychology Today article that described certain qualities both men and […]

Why some cloud vendors are shifting to the managed cloud

When it comes to cloud market share, Amazon Web Services (AWS) (surprise!) leads the pack with 40%, according to Synergy Research’s February 2017 cloud market share report. It’s followed also to no great surprise by Microsoft Azure, Google Cloud Platform and the IBM Cloud. At the same time, the smaller cloud services providers’ (CSP) market share is […]

¿Por qué los comercios deben centrarse en el análisis de sus clientes?

El análisis de Big Data está transformando muchos sectores, y el comercio minorista no es una excepción. Sin embargo, las tiendas a pie de calle tienen una peculiaridad; a diferencia de algunas industrias, deben extender sus programas analíticos para no centrarse sólo en su operativa interna, sino también en el consumidor en general. Si lo […]