Business Processes

News, trends and technology insights for business process services

How do you drive business agility with digital process transformation?


Digital transformation requires fundamental business process changes.  To transform to a “digital enterprise” and successfully compete with “digital natives” companies need a holistic approach and end-to-end business transformation, colleagues told participants in a recent DXC TechTalk. In his book The Digital Helix, Michael Gale describes how Samuel Cunard identified that the invention of the steam […]

How to introduce advanced engineering techniques into your application development process


by Stan Leong and Dar Suy If your organization’s back-office business processes need serious engineering help, you’re not alone. Many enterprises have processes that no longer execute as designed, requiring time-consuming and costly manual adjustments and corrections. Other processes have grown so complex that they’re causing bottlenecks. Your organization may also be generating huge amounts […]

How Venmo and other payment sharing apps change culture


If you ask a group of 20-somethings how to split a dinner tab, you’ll get a totally different answer than you would from their boomer parents. This became readily evident in a graduate class I teach on cross-cultural communications made up mostly of international students between 21-26 years old. Just three years ago when I […]

Data masking for GDPR: A force for positive change


If the words General Data Protection Regulations (GDPR) are enough to get your pulse racing, you are not alone. The GDPR, due to come into force on 25 May this year, is going to have a significant, permanent and far-reaching impact on any business that holds data on EU citizens, including organisations based outside of […]

How to deploy agile process automation to simplify your back office

By Dick Steiner If your organization is like many, your back-office business processes need help. Some of these processes may no longer be executing as designed, requiring time-consuming (and costly) manual adjustments and corrections. Others may have grown over time to become so complex, they’re actually bottlenecks. Fortunately, a new approach to process automation can […]

Unlock your business processes using a powerful combination of robotics and AI

By Dick Steiner When it comes to business processes, what you can’t see can hurt your organization. And what you can’t see turns out to be a lot. In the normal course of operations, every business generates a huge amount of what’s known as “dark data.” This data, generated by core business systems, is normally […]

New digital world, new pricing models: Time to get relevant – fast!

By Nuria Mor Service delivery models are experiencing significant changes due to the introduction of disruptive technologies such as robotics process automation (RPA) and artificial intelligence (AI). Now, in the digital era, is the time to transform the way business process services are delivered, including new ways to contract with clients to better share risks […]

Catching up to ambition: What is your automation agility aspiration?

By Lisa Vincent-Morrison Business process automation always starts with the customer. Customers are at various stages of their digital transformation journey, particularly with regard to their business processes. They are seeking that different, innovative prioritization of what brings speed to value. Aren’t you? Historically, business process services (BPS) and outsourcing were rather transactional. BPS handled […]

The waves of payment transformation

By James Georgiou The Global Payments landscape has seen a seismic change in recent years. We have witnessed large shifts from the traditional model due primarily to the digital and technological revolution that is happening all around us. The increased adoption of smartphones and wearable technology, coupled with the changing nature of consumer expectations, has […]

La Robotización de Procesos de Negocio, una oportunidad para aumentar los negocios y reducir los costes operativos

¿Conoce el coste que tiene para su organización las ineficiencias que se producen en sus procesos? ¿Y cómo ello impacta en la satisfacción de sus clientes? Durante años, muchas empresas han utilizado la externalización de procesos de negocio, y en especial de aquellas tareas de tipo más repetitivo para poder centrarse en aquellas actividades que […]