Business Processes

News, trends and technology insights for business process services

Transforming pharma’s customer value chain with digital technologies

by Satish Nair and Manjunath Shanabag Pharmaceutical companies struggle with a complex and, often, poorly managed partner, customer and distribution network. It’s not surprising, given the makeup of most large pharma companies. Large, often disconnected product portfolios are built through discovery — both internally and externally with academia and biotech partners — and global clinical […]

8 ways blockchain will change finance & accounting

Blockchain is rapidly evolving from hype to high-value technology with real-world applications in business. In 2017, blockchain began making its way onto the roadmap of business process services. Now it is emerging in full operational deployments and disrupting fundamental business processes related to buying and selling and converging into mainstream accounting technology used to record […]

Improve customer engagement and loyalty with digital twins


Although our business process services view of the world tends to be focused on point-in-time transactions like the card swipe, there is an opportunity to learn from manufacturing organizations that are benefiting from the use of “digital twins” of real-world equipment as a way to sustain customer engagement. Manufacturers of equipment such as turbines have […]

How AI is revolutionizing business process transformation


The rise of artificial intelligence (AI) to drive business value has been truly incredible in recent years. Enterprises that recognize the power of AI and know how to effectively apply it to their business can reap significant rewards in a quickly evolving and hyper-competitive marketplace. Just a few years ago, analytics was all about gaining […]

3 consejos a tener en cuenta al automatizar la experiencia del cliente

Asistí a la Customer Contact Week de 2018 en Las Vegas y me he llevado información diferente a la esperada. A través de múltiples grupos de discusión y conversaciones con los participantes, es evidente que los profesionales de la experiencia del cliente creen que “la automatización ya está aquí”. Muchos asistentes expresaron su urgencia de […]

Robotic process automation: You might be doing it wrong


Robotic process automation (RPA) has the potential to save companies significant amounts of money by shifting mundane, repetitive tasks, such as data extraction or data translation, from humans to robotic software agents.  In fact, the McKinsey Global Institute estimates that half of the activities that workers are currently paid $15 trillion in wages to perform […]

Hybrid digital workforce: The future way of working


There is huge focus in the business process services (BPS) industry on using robotic process automation (RPA) and artificial intelligence (AI) to create a hybrid digital workforce to drive increases in productivity and add value, but what does this actually mean on the ground? According to published findings, a third of global jobs may be […]

Cinque aspetti chiave per il successo dell’automazione intelligente

Incorporare l’automazione intelligente nei processi aziendali può ridurre i costi, migliorare l’efficienza e accelerare il time-to-market. Ma ci vuole una pianificazione intelligente per raccogliere efficacemente i frutti. Prendendo in considerazione queste cinque fasi, le aziende possono essere sulla strada del successo dell’automazione intelligente. Definisci chiaramente la tua missione. Con qualsiasi tipo di progetto di automazione, […]

Cinco claves para el éxito de la automatización inteligente

La integración de la automatización inteligente en los procesos de negocio puede reducir sus costes, mejorar la eficiencia y acelerar el tiempo de comercialización en todo el mundo. Pero se necesita una planificación inteligente para lograr beneficios. Al seguir estos cinco pasos, las empresas pueden simplificar el proceso y emprender un camino con la automatización […]

Les 5 clés de succès de l’automatisation intelligente


Automatiser intelligemment ses processus métier peut réduire les coûts, améliorer l’efficacité et réduire le time-to-market. A condition de bien le planifier. Voici cinq mesures pour le faire. Définissez clairement votre mission. Pour chaque projet d’automatisation, précisez bien la vision et concentrez-vous sur la mission. Il est important que vous définissiez exactement ce que vous essayez […]