News, trends and insights for the industry
Consumers have been conditioned by Amazon to expect high service levels, easy-to-use interfaces and customized buying experiences. Much has been written about retailers striving to provide an omni-channel experience across multiple platforms and recent IDC data backs up the need. Some 71 percent of consumers prefer omni-channel retailers and those retailers now account for 35 […]
Nearly any product or service is now a mere mobile phone search away. Some products and services require less than four micro swipes on an app before the goods arrive at the customer’s door. What hope do traditional retailers have of remaining relevant? Fortunately, while many pundits have declared the death of retailing, these predictions […]
This blog was originally posted by UXC Eclipse. Since then, UXC Eclipse has become the DXC Eclipse practice within DXC Technology. Are you getting the most out of your CRM solution? Most retailers only use CRM systems to track client purchases and conduct email marketing campaigns. But advanced CRM concepts offer so much more – […]
In many ways it’s counterintuitive to tell retailers they have to spend more time on their physical stores. Aren’t more people shopping online than ever before? But as much as online sales have grown, it still only represents about 15 percent of all retail sales. Today, we’re finding that people don’t always want the quickest, […]
Walk into a typical retail store and more than likely you will be bombarded by piles of merchandise. And to make matters worse, there’s often nobody available to help you wade through all those products. How many times have you been in a store only to hear the common refrains: “You have to go the […]
« De nombreux fournisseurs de notre secteur ne comprennent toujours pas. » Ce fut ma principale conclusion en sortant de la convention de la National Retail Federation. Bien sûr, le spectacle était grand et excitant. Mais en regardant les nombreux stands d’exposants, j’ai été frappé par le nombre important de produits et solutions ne concernant que deux […]
This blog was originally posted by UXC Eclipse. Since then, UXC Eclipse has become part of DXC Eclipse, a practice within DXC Technology. Retailers know that to be successful, they need an omni-channel strategy. Doing business across multiple channels is imperative, but even today, many e-commerce systems are often separate from the retailer’s enterprise resource planning (ERP) […]