Consumer Products & Retail

News, trends and insights for the industry

Three ways to improve the retail store customer experience


Walk into a typical retail store and more than likely you will be bombarded by piles of merchandise. And to make matters worse, there’s often nobody available to help you wade through all those products. How many times have you been in a store only to hear the common refrains: “You have to go the […]

How CPG companies can get the most out of their hybrid cloud journey


Cloud is no longer just a theoretical concept for retail and consumer packaged goods (CPG) companies. Many have already spent a significant amount of time and resources transforming data centers and implementing private cloud technologies. Increasingly, their sights are set on hybrid cloud – a key element of their digital transformation journeys that combines the […]

How Venmo and other payment sharing apps change culture


If you ask a group of 20-somethings how to split a dinner tab, you’ll get a totally different answer than you would from their boomer parents. This became readily evident in a graduate class I teach on cross-cultural communications made up mostly of international students between 21-26 years old. Just three years ago when I […]

“Voice first” as the new brand culture


There has been no greater sugar rush in business recently than the tsunami of voice-enabled devices appearing both at the consumer and B2B level. Those who bought in early thought the Alexa “skill” of requesting that top news stories be read to you was groundbreaking. Now, just a year later, we look back and are […]

Eight keys to digital supply chain success


Supply chains are present everywhere. From the largest global enterprises to our own households, everybody is involved in the supply chain. In the consumer packaged goods industry, we need to think about supply chains in terms of order management, planning, manufacturing, and physical (or software-based) distribution of the product or service – but the key […]

OmniLocation + geomatics = modern-day presence technologies


With billions of smart phones, and even more IoT devices, blanketing the world and capable of transmitting location and other data, it is possible to track anyone and anything at any time. This puts presence technology – technology that has been around for decades – on steroids and gives companies access to all sorts of […]

Be aware: Connected toy security and privacy risks have arrived this holiday


Internet-connected toys are popular – and your children may have received some over the holidays, but are you aware of the security risks? We know that IoT devices are notoriously insecure. Too often they are difficult to update when security vulnerabilities are uncovered — if users are notified of updates at all. The problem with […]

Cómo el día a día puede matar a la innovación

Durante décadas, me han secuestrado en reuniones de estrategia de altos directivos que concluían con una apelación a “centrarse en las competencias básicas”, para evitar la fragmentación. Entendiendo el principio, pero familiarizada como estoy con el caos, nunca me he sentido realmente cómoda con él. Muchos directivos son demasiado rígidos, en la definición de sus […]

Les commerçants ont besoin de beaucoup plus que des transactions plus rapides

« De nombreux fournisseurs de notre secteur ne comprennent toujours pas. » Ce fut ma principale conclusion en sortant de la convention de la National Retail Federation. Bien sûr, le spectacle était grand et excitant. Mais en regardant les nombreux stands d’exposants, j’ai été frappé par le nombre important de produits et solutions ne concernant que deux […]

W de « wearables »

Que ce soit une montre intelligente ou un tracker d’activité, nos poignets se parent aujourd’hui de l’un des wearables les plus populaires, ou accessoires intelligents. La gamme des wearables est en pleine expansion, avec plus de moyens de capter et d’enregistrer les données de notre vie quotidienne. Cela concerne tout objets et vêtements pouvant être […]