Consumer Products & Retail

News, trends and insights for the industry

5 tips to deliver enhanced digital customer experiences in retail

Consumers have been conditioned by Amazon to expect high service levels, easy-to-use interfaces and customized buying experiences. Much has been written about retailers striving to provide an omni-channel experience across multiple platforms and recent IDC data backs up the need. Some 71 percent of consumers prefer omni-channel retailers and those retailers now account for 35 […]

¿Podrán los modernos programas de fidelización salvar al comercio tradicional?

Casi cualquier producto o servicio está ahora a sólo una búsqueda de un teléfono móvil. Algunos productos y servicios se pueden adquirir siguiendo apenas cuatro pasos en una aplicación  y recibirlos en tu misma puerta. ¿Cómo puede el comercio tradicional resistir esta presión y seguir siendo relevantes? Afortunadamente, si bien muchos expertos han decretado la […]

The digital transformation of real estate

real-estate-open-house

Take a look at the LinkedIn profiles of the top executives in the major real estate chains. You won’t be surprised that they didn’t grow up wearing a gold Century 21 blazer. Not unlike what Uber did to transportation and Amazon did to retail, the real estate industry is now leveraging a digital backbone to […]

Can next generation loyalty programs save traditional retailers?

life-saver-ring

Nearly any product or service is now a mere mobile phone search away. Some products and services require less than four micro swipes on an app before the goods arrive at the customer’s door. What hope do traditional retailers have of remaining relevant? Fortunately, while many pundits have declared the death of retailing, these predictions […]

Six ways retailers can push the shopping cart toward a frictionless experience

As consumers, we’ve all experienced the opposite of a frictionless shopping experience:  Long lines at checkout. Customer service representatives who are nowhere to be found. Frustration at not finding what we’re looking for. But what is a frictionless experience, and how can retailers provide it? The definitions and possibilities are many, but essentially, frictionless shopping […]

What technology is your pet shopping for?

dog-on-laptop

As the fawning owner of a 5-year-old Australian Labradoodle I’ve become interested in what kind of technology is available to the canine (or feline) demographic — and I’ve tried to view this as the pet being the consumer of the technology. So, have we reached a point where Bowser can have his own Alexa skills […]

How CPG can capitalize on the consumer-direct market

online-shopping-cart

Consumer shopping habits have changed rapidly and dramatically, and it’s easy to understand why. A universe of stores rests in the palm of our hands with seemingly infinite choices, available around the clock — literally at our fingertips. Product information, reviews and opinions provide answers to just about any question we could have. Smart algorithms […]

Grande consommation : Comment rivaliser avec Amazon et repenser l’engagement client ?

cardboard-boxes-in-warehouse

Lorsque Amazon a racheté la chaîne de supermarchés Whole Foods pour près de 14 milliards de dollars en 2017, tout le monde s’est assis et a pris note. Les entreprises du secteur des produits de grande consommation (PGC) ainsi que les distributeurs ont été particulièrement attentifs. Cette acquisition change les règles du jeu dans un […]

Advanced CRM for retail

This blog was originally posted by UXC Eclipse. Since then, UXC Eclipse has become the DXC Eclipse practice within DXC Technology. Are you getting the most out of your CRM solution? Most retailers only use CRM systems to track client purchases and conduct email marketing campaigns. But advanced CRM concepts offer so much more – […]

In che modo le aziende di CPG possono affrontare “l’effetto Amazon” e ripensare l’impegno dei clienti

cardboard-boxes-in-warehouse

Quando Amazon ha acquistato Whole Foods per circa 14 miliardi di dollari a metà del 2017, tutti hanno preso nota. Particolarmente attente sono state le aziende e i rivenditori di beni di largo consumo (CPG la sigla in inglese per Consumer Packaged Goods). L’acquisizione sta trasformando il gioco in un’industria altamente competitiva, già ricca di […]