Consumer Products & Retail

News, trends and insights for the industry

Can next generation loyalty programs save traditional retailers?

life-saver-ring

Nearly any product or service is now a mere mobile phone search away. Some products and services require less than four micro swipes on an app before the goods arrive at the customer’s door. What hope do traditional retailers have of remaining relevant? Fortunately, while many pundits have declared the death of retailing, these predictions […]

Six ways retailers can push the shopping cart toward a frictionless experience

As consumers, we’ve all experienced the opposite of a frictionless shopping experience:  Long lines at checkout. Customer service representatives who are nowhere to be found. Frustration at not finding what we’re looking for. But what is a frictionless experience, and how can retailers provide it? The definitions and possibilities are many, but essentially, frictionless shopping […]

What technology is your pet shopping for?

dog-on-laptop

As the fawning owner of a 5-year-old Australian Labradoodle I’ve become interested in what kind of technology is available to the canine (or feline) demographic — and I’ve tried to view this as the pet being the consumer of the technology. So, have we reached a point where Bowser can have his own Alexa skills […]

How CPG can capitalize on the consumer-direct market

online-shopping-cart

Consumer shopping habits have changed rapidly and dramatically, and it’s easy to understand why. A universe of stores rests in the palm of our hands with seemingly infinite choices, available around the clock — literally at our fingertips. Product information, reviews and opinions provide answers to just about any question we could have. Smart algorithms […]

Grande consommation : Comment rivaliser avec Amazon et repenser l’engagement client ?

cardboard-boxes-in-warehouse

Lorsque Amazon a racheté la chaîne de supermarchés Whole Foods pour près de 14 milliards de dollars en 2017, tout le monde s’est assis et a pris note. Les entreprises du secteur des produits de grande consommation (PGC) ainsi que les distributeurs ont été particulièrement attentifs. Cette acquisition change les règles du jeu dans un […]

Advanced CRM for retail

This blog was originally posted by UXC Eclipse. Since then, UXC Eclipse has become the DXC Eclipse practice within DXC Technology. Are you getting the most out of your CRM solution? Most retailers only use CRM systems to track client purchases and conduct email marketing campaigns. But advanced CRM concepts offer so much more – […]

In che modo le aziende di CPG possono affrontare “l’effetto Amazon” e ripensare l’impegno dei clienti

cardboard-boxes-in-warehouse

Quando Amazon ha acquistato Whole Foods per circa 14 miliardi di dollari a metà del 2017, tutti hanno preso nota. Particolarmente attente sono state le aziende e i rivenditori di beni di largo consumo (CPG la sigla in inglese per Consumer Packaged Goods). L’acquisizione sta trasformando il gioco in un’industria altamente competitiva, già ricca di […]

Changing up security to protect a CPG’s hybrid cloud journey

spelling-change-with-wooden-blocks

Retail and consumer-packaged goods (CPG) companies have been operating in a radically shifting business environment for years. To survive and thrive, they’ve had to embrace new technologies that also are radically changing. Cloud initiatives, for example, are morphing to hybrid approaches that mix on premise, hosted private and public clouds. And that change begets more […]

5 questions airlines should ask when bringing their third-party travel sites up-to-speed

view-of-airplane-from-inside-terminal

Airlines and their distribution partners have done a great job generating traffic online.  New ways to search for airline products, such as metasearch engines and connected devices, make it easy for customers to shop for flights. This has dramatically increased the number of requests about flights and availability. However, this growing online consumer presence doesn’t […]

Insta-structure: How to deliver instant infrastructure, applications and processes

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Businesses move to the cloud to save money, add flexibility and run more efficient DevOps shops. And the companies that think more strategically about the cloud understand that they need to exit the pure infrastructure business and deliver an instantaneous end-to-end environment — consisting of infrastructure, applications, and processes — that delivers services with great […]