Digital Transformation

Perspectives on the digital shift

An action plan for upskilling your workforce

action-plan-blackboard

I’ve written a few times in the Workplace of the Future blog about the importance to enterprises of investing in upskilling their employees. Helping your current workers gain new skills is a great way to bridge the talent  gap that makes it so hard for digital transformation efforts to take off. But upskilling requires a […]

The soft skills that enterprises desperately need

skills-chalkboard

By definition, disruption is an inherent component of digital transformation. Artificial intelligence (AI), machine learning, automation, mobile devices, and other technologies have dramatically impacted how organizations do business and how employees do their jobs. For many organizations, however, digital transformation efforts are being undermined by a widening talent shortage and skills gap. In a study […]

Why the pendulum is shifting from ‘solutions’ back to ‘capabilities’

pendulum-swing-of-ideas

During my time in the IT industry, I’ve seen many changes in the way that services are discussed with customers.  If I were to identify a single overarching trend over the last 15 years, I would say that the transition from discussing “capabilities” to discussing “solutions” is the most significant.  But like all things in […]

The mistake made by nearly 1 in 3 millennial managers

jenga-tower-mistake

Younger enterprise managers are far more likely than their older counterparts to understand the need for workplace flexibility and the value of leveraging the skills of freelance professionals. A survey commissioned by freelance website Upwork of more than 1,000 U.S. hiring managers shows that nearly three-quarters (74%) of millennial/Generation Z managers supervise workers who spend […]

Digital transformation threats and opportunities in travel and transportation

In travel and transportation most companies today don’t look at customer journeys as a collaborative exercise. They consider their job done when passengers are delivered safely to their appointed destination for their segment. A railway, for example, may only care that it has moved passengers safely from station A to station B. It ignores the […]

Retraining employees is an investment, not just a cost

employee-reskilling

Amazon’s announcement in July that it will spend $700 million to retrain one-third of its U.S. workforce by 2025 should be a wake-up call to those who are doing little or nothing to prepare for the impact of automation and smart machines on how enterprises operate and how people do their jobs. And when I […]

The future job market belongs to the agile and adaptable

adaptable-workers-in-office

There’s a great (and long) article in The Atlantic that focuses on a new-generation Navy warship and its crew of “‘hybrid sailors’ who have the ability to acquire skills rapidly.” “The ability to acquire skills rapidly.” Sound familiar? It’s a topic I’ve discussed many times in this blog. The key to surviving in the digital […]

Emerging digital technology means emerging job opportunities for cyber security pros

cyber-security-pros

Every technology, from the wheel to artifical intelligence (AI), has introduced both opportunities and dangers. The wheel, for example, allowed humans to travel and to transport goods and equipment across distances. The wheel also allowed the Greeks to roll a giant Trojan horse into the city of Troy to launch a sneak attack with soldiers […]

El cambio asusta, la disrupción también, pero quedarse atrás es aterrador

El mundo laboral está a punto de cambiar drásticamente. Realmente, lleva un tiempo evolucionando, al rebufo de los impresionantes avances de las tecnologías digitales, que están llevando al mundo laboral a un modelo basado en los empleos esporádicos. Pero el ritmo, ya vertiginoso, del cambio se va a acelerar en los próximos 15 años, volviendo […]

Is the U.S. driving in the internet slow lane?

slow-lane-on-road

How’s the internet speed where you’re working? There can be multiple answers, since people can work in an office, their own homes, or in a public space such as a coffee shop or hotel. But by far the most common response to that question is, “Not fast enough!” Sure, maybe it’s never fast enough for […]