Distinguished Technologists

2020 Tech Trend: Companies get a better understanding of AI’s effects

In 2020, as AI makes inroads into professional services, companies will struggle with anticipating how AI can — or should — change their professions. AI is already changing the way contracts are interpreted, taxes are prepared and medical conditions are diagnosed. However, if the dominant strategy for deploying AI is for low-level problem solving, then […]

Why the pendulum is shifting from ‘solutions’ back to ‘capabilities’

pendulum-swing-of-ideas

During my time in the IT industry, I’ve seen many changes in the way that services are discussed with customers.  If I were to identify a single overarching trend over the last 15 years, I would say that the transition from discussing “capabilities” to discussing “solutions” is the most significant.  But like all things in […]

You’re one good idea away from your own tech podcast

podcasting-microphone

In a recent blog post, I argued that podcasting offers technology professionals an opportunity to raise their profiles and advance their careers. There are three main reasons for this: Podcasting is an intimate medium perfectly suited for articulate people to demonstrate their knowledge of a particular topic in conversations and interviews. Podcasters who know their […]

What’s your customer’s perfect travel experience? Use advanced analytics to find out

airline-customer-experience

Years ago, airline travel was considered glamorous.  People wore suits and dresses. They smoked cigarettes, drank martinis and cut their steaks with metal knives. There was only one version of the perfect travel experience and it was wrapped up in the glamour and prestige of the journey itself — and the personal service supporting it. […]

The changing nature of work

Long anticipated, digital transformation is redefining jobs and roles. Digital technologies have transcended simple process acceleration and are deconstructing our old notions about work and the workplace. Multiple gigs instead of one role Mobile technologies in particular have catalyzed the development of the gig economy. What constitutes a job, who is an employee and how […]

Alerta para la cadena de valor bancaria

Los servicios financieros están evolucionando hacia plataformas de funciones y procesos de negocio, y eso es algo bueno. Pasar de aplicaciones a Software como servicio (SaaS), y luego a Plataforma como servicio (PaaS), puede generar nuevas cadenas de valor bancarias. También reducirá drásticamente el número de procesos manuales, típicos en casos de error, y fomentar […]

Les fondamentaux d’une plateforme digitale

Les entreprises qui réussissent aujourd’hui s’appuient sur une plateforme digitale (digital business platform) comme socle de toutes leurs applications. Une plateforme digitale offre l’agilité nécessaire pour construire de nouvelles applications, et en assurer la maintenance dynamique. À quoi ressemblent ces plateformes ? Une plateforme digitale repose sur trois piliers : l’intelligence, l’orchestration et l’automatisation. Ces […]

What is operationalized analytics?

Organizations with a high “Analytics IQ” have strategy, culture and continuous-improvement processes that help them identify and develop new digital business models. Powering these capabilities is the organization’s move from ad hoc to operationalized analytics. Seamless data flow Operationalized analytics is the interoperation of multiple disciplines to support the seamless flow of data, from initial […]

Why a “design for operations” approach is essential for service-based IT

To deliver on digital transformation and improve business performance, enterprises are adopting a “design for operations” approach to software development and delivery. By “design for operations” we mean that software is designed to run continuously, with frequent incremental updates that can be made at scale. The approach takes into consideration the end-to-end costs of delivering […]

A call to rethink the banking value chain

Financial services is shifting to platforms for business functions and processes, and that’s a good thing. Moving from applications to Software as a Service (SaaS) and then to Platform as a Service (PaaS) can create new value chains. It can also dramatically reduce the number of error-prone manual processes and foster industry collaboration for superior […]