Insurance

News, trends and technology insights for the insurance industry

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10 ways insurers can — and should — adapt their business models now

The insurance industry is in the midst of a brutal stress test, due to the current environment. The loss of customers who become unemployed, already an issue, is likely to worsen. Some insurance products may become uneconomical. And many insurers will come under pressure to reduce their spending. Given this fast-changing business environment, insurers need […]

Why consumer education is needed in the digital insurance age

An explosion of technology innovation over the last several years has created digital-savvy consumers and digital-empowered employees. For the insurance sector, this has brought forth both new market opportunities and new market confusion. The insurance sector has leveraged digital for new ways of working, and that has proven to be especially valuable in light of […]

Survey data shows insurance consumers are clamoring for better digital experiences

better digital insurance experiences

The digital landscape is now so all-encompassing that most consumers expect a digital experience in everything they do. That’s certainly true when it comes to insurance, as evidenced by the findings of our recent consumer survey. Based on responses from more than 2,000 individuals in the United States, the 2020 DXC Insurance Survey Report presents […]

How technology and professional trends are shaking up insurance

shake up

At the start of the year, DXC Technology issued its 2020 predictions for the future of work, which show renewed focus on technology to drive growth while ensuring the right environment for the teams and leaders to take companies into the future. These trends resonate strongly across the insurance industry, which has undergone significant change […]

Risky business: Why a rapidly changing insurance landscape necessitates a bold approach

The business of insurance is to define, evaluate and mitigate risk. But risk is becoming less predictable, and customer expectations for the purchase and delivery of insurance are changing. That puts added pressure on the industry to appropriately assess and cover risk, while also taking advantage of the growing opportunities that result from changing global […]

DXC Invitational: Co-innovating with insurtechs

light bulb innovation concept

The lone inventor hunched over a bench, toiling over a thousand failed experiments before achieving success (Eureka!), is the notional image of innovation we’ve carried for generations. But innovation rarely happens in isolation, especially in the insurance industry. Digitalization makes it possible for insurers to serve customers in many new ways, stretching the demand curve […]

All ready to grow up: Fostering AI’s growth in insurance

growth sprouting

The use of artificial intelligence (AI) technologies has spread across the insurance value chain. In product development, it enables insurers to create more profitable and effective products based on insights from past claims and product uptake in the market. In underwriting, it creates a better understanding of risk for new and underserved markets. It’s improving […]

Tech Trend: Self-sovereign identity makes data shared in an ecosystem more valuable

As organizations focus on data-driven business models to remain competitive, they will increasingly seek to collaborate with partners and exchange data. Data shared in an ecosystem is more valuable than data locked in a silo because it leads to new innovations and customer experiences. This trend is playing out in many industries including transportation, logistics, […]

Insurtech innovation shifts from insurance to ensurance

Digital transformation is much more than a technology play, especially for insurers. Transformation is altering the way insurers evaluate, enter and serve markets. Insurers are looking beyond simple indemnification, which is transactional, to more continuous engagement and services that target the insured’s true goals and needs. Insurers are expanding their offerings with products and services […]

Machines that pay each other using digital wallets

wallets

People use digital wallets such as Venmo and PayPal and, more recently, cryptocurrencies such as bitcoins to make frictionless payments, peer to peer. What if machines could use digital wallets to make frictionless payments, machine to machine? Autonomous vehicles — such as cars, fork lifts, trucks or any industrial machine — could pay for their […]