News, trends and technology insights for the insurance industry
Digital transformation is much more than a technology play, especially for insurers. Transformation is altering the way insurers evaluate, enter and serve markets. Insurers are looking beyond simple indemnification, which is transactional, to more continuous engagement and services that target the insured’s true goals and needs. Insurers are expanding their offerings with products and services […]
People use digital wallets such as Venmo and PayPal and, more recently, cryptocurrencies such as bitcoins to make frictionless payments, peer to peer. What if machines could use digital wallets to make frictionless payments, machine to machine? Autonomous vehicles — such as cars, fork lifts, trucks or any industrial machine — could pay for their […]
Ce n’est un secret pour personne : les technologies digitales peuvent entraîner des changements importants et de réels avantages au sein des compagnies d’assurance. Les opérateurs utilisent ces technologies pour réduire les interventions manuelles, améliorer la qualité, accélérer le traitement et redéployer leurs effectifs pour gérer des tâches plus complexes, améliorant ainsi le service et la […]
Non è un segreto che le tecnologie digitali hanno il potenziale di offrire cambiamenti significativi e benefici reali per le organizzazioni assicurative. Gli assicuratori utilizzano le tecnologie digitali per ridurre l’intervento manuale, migliorare la qualità, accelerare l’elaborazione e ridistribuire la propria forza lavoro per gestire attività più complesse, migliorando in ultima analisi il servizio e […]
The digital era is enabling new opportunities as well as challenges for underwriters. Today, there’s a requirement for massive quantities of information from different sources to evaluate risks, leaving underwriters with a significant amount of data to sift through so they can effectively rate the risks for a new customer and determine the coverages that […]
No es un secreto que las tecnologías digitales tienen el potencial de generar cambios significativos y beneficios reales para el sector asegurador. La compañías aseguradoras las emplean para reducir el trabajo manual, mejorar la calidad, agilizar sus procesos y repartir su fuerza de trabajo de modo que puedan afrontar tareas más complejas, mejorando al final […]
Most insurers are aligned around a common vision of the future, so strategy is about charting the course from here to there. Whether the focus is new business, claims, or filling the white space in between, the journey starts with an outside-in view of the personas being targeted (e.g., customer, agent, adjuster); the capabilities and […]
Cognitive computing and artificial intelligence (AI) present a new set of possibilities throughout insurance organizations, and can provide clear benefits within contact centers. Cognitive computing and AI capabilities are breathing new life into existing applications, creating new applications to provide deep insights and enabling insurers to drive transformation and innovation while achieving better business results. […]
Digital transformation is driving improvements within insurance companies, boosting productivity, improving the customer experience, creating efficiencies throughout organizations, and enabling actionable insights using analytics and big data. But as an industry, we’ve been focusing on the technologies, rather than on digital transformation’s effect on each company’s work culture. The digital transformation journey has an impact […]
It’s no secret that digital technologies have the potential to lead to significant changes and real benefits for insurance organizations. Carriers are using digital technologies to reduce manual intervention, improve quality, speed processing — and redeploy their workforce to handle more complex tasks, ultimately improving customer service and satisfaction. Insurers that started their digital transformations […]