Public Sector

News, trends and technology insights for the public sector

Three trends driving IT reform in the public services

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While there are many examples of the private sector delivering disruptive digital services, most notably in the banking, hotel and taxi business, the government sector has lagged dramatically. However, as the millennial generation comes into the workforce and gets to the point where they need to use government services more frequently, there’s a tremendous opportunity […]

Delivering IT that “just works”

Our expectations for user experience are shaped by the huge consumer platforms such as Google, Apple, Facebook and Amazon, and also the devices that we access them with such as iPhones, iPads, Android phones and tablets, and the PCs or Macs we use at home. When we use these consumer devices and services, there’s no […]

You can’t communicate people into the digital world

People often think of the digital world as being about technology topics such as speed, ubiquity and data, but the critical shift takes place from the human elements: what people do and how they communicate. Going digital means changing the way we interact with each other, the way we spend our time and the very […]

3 steps to making IT a facilitator of proactive government

Government services have a reputation for being slow and clunky and mostly paper-based. But the advent of mobile phones, analytics and agile development now makes it possible to more proactively deliver easy-to-use digital services – both for citizens and, on the back-end, for government employees. I’ve found that these kind of citizen-centric services all count […]

6 steps for helping governments embrace digital transformation

Governments worldwide are struggling to digitise their processes and IT systems. Progress remains elusive because of a legacy of old, complex IT systems and bureaucracies that have built up over 30 and 40 years. More developed countries such as the US and the UK that were early adopters of IT now find themselves needing to […]

How culture affects healthcare delivery

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Healthcare is complicated.  Healthcare across diverse cultures is even more so. Healthcare technology vendors are obsessed by global economies of scale affecting healthcare delivery: How many codes and components of their products are compatible with the systems in the international markets they sell?  Needless to say, the greater the localization needed, the higher the development […]

Global critical infrastructure remains under significant cyber attack

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Last week the Security Service of Ukraine (SBU) announced that VPNFilter malware made it into the nation’s critical infrastructure. This serves as a reminder that all critical infrastructure organizations, from utilities to chemical manufacturers, need to be vigilant. Of course, anyone who has been watching how cyber-hostilities have been escalating since the turn of the century won’t […]

Showcasing emerging drone technology at the DXC Technology 600

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The DXC Technology 600 was held on Saturday, June 9, under the lights of the Texas Motor Speedway. Scott Dixon took the checkered flag even though about 3,000 local DXC employees, clients, family, and friends were cheering for the DXC-sponsored car, driven by Simon Pagenaud, who finished 2nd. But this race had a lot more […]

NIST updates cybersecurity framework

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It’s been a long time coming. The U.S. Commerce Department’s National Institute of Standards and Technology (NIST) recently released version 1.1 of the Framework for Improving Critical Infrastructure Cybersecurity, or affectionatey called the Cybersecurity Framework. The initial framework was created to help organizations that operate critical infrastructure better secure their digital assets. These industries include energy, […]

Why artificial intelligence needs real empathy

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Artificial intelligence (AI) systems have the potential to become both smarter than humans and smart in ways we’re not. I anticipate that AI will quickly bring tremendous benefits to both citizens and the government. Even so, today’s AI systems lack the capacity to understand and share the feelings of others. In short, AI systems lack […]