Public Sector

News, trends and technology insights for the public sector

How social media can drive smart city supply chain

social media in the city

Every urban politician knows the power of social media in driving votes, whether for good or bad. So, it should come as no surprise that citizen-powered social media is also increasingly becoming a major factor in urban economic efficiencies. The field of supply chain, as it relates to the production and distribution of a commodity […]

Lights out: Can the U.S. survive a ‘catastrophic’ power outage?

candle-in-a-blackout

Recently, the President’s National Infrastructure Advisory Council (NIAC) examined the ability of the U.S. federal government to respond to and recover from a catastrophic power outage striking a large swath of the nation. What is a catastrophic power outage? It’s a power outage longer than a few days or even weeks and that is, according […]

The driverless car will require 5G

There’s a great deal of effort underway on the part of companies in the telecom, auto and technology industries to start mainstreaming connected, self-driving cars by the early-to-mid 2020s. ABI Research forecasts there will be more than 11 million shared vehicles operating by 2030, serving an average of 64 users per shared driverless vehicle. Early […]

Seamless citizen experiences through ‘smarter cities’

barcelona-smart-city

As a retail consumer, the most satisfying experiences might be those that never happen. Our interactions just go smoothly. This is true in the public sector as well – citizens are consumers too, and if we want to deliver on the promise of “smarter cities,” we need to simplify the way public sector organisations and […]

Wi-Fi in public places: Think twice and use encryption

Do you stop to think before joining a wireless network or is the convenience of free Wi-Fi in the street, at the café or on the bus just too tempting? You may not realize it, but the person running that wireless access point has the ability to see all of the data going through it. […]

Three trends driving IT reform in the public services

number-3-painted-on-wall

While there are many examples of the private sector delivering disruptive digital services, most notably in the banking, hotel and taxi business, the government sector has lagged dramatically. However, as the millennial generation comes into the workforce and gets to the point where they need to use government services more frequently, there’s a tremendous opportunity […]

Delivering IT that “just works”

Our expectations for user experience are shaped by the huge consumer platforms such as Google, Apple, Facebook and Amazon, and also the devices that we access them with such as iPhones, iPads, Android phones and tablets, and the PCs or Macs we use at home. When we use these consumer devices and services, there’s no […]

You can’t communicate people into the digital world

People often think of the digital world as being about technology topics such as speed, ubiquity and data, but the critical shift takes place from the human elements: what people do and how they communicate. Going digital means changing the way we interact with each other, the way we spend our time and the very […]

3 steps to making IT a facilitator of proactive government

Government services have a reputation for being slow and clunky and mostly paper-based. But the advent of mobile phones, analytics and agile development now makes it possible to more proactively deliver easy-to-use digital services – both for citizens and, on the back-end, for government employees. I’ve found that these kind of citizen-centric services all count […]

6 steps for helping governments embrace digital transformation

Governments worldwide are struggling to digitise their processes and IT systems. Progress remains elusive because of a legacy of old, complex IT systems and bureaucracies that have built up over 30 and 40 years. More developed countries such as the US and the UK that were early adopters of IT now find themselves needing to […]