Public Sector

News, trends and technology insights for the public sector

3 steps to making IT a facilitator of proactive government

Government services have a reputation for being slow and clunky and mostly paper-based. But the advent of mobile phones, analytics and agile development now makes it possible to more proactively deliver easy-to-use digital services – both for citizens and, on the back-end, for government employees. I’ve found that these kind of citizen-centric services all count […]

6 steps for helping governments embrace digital transformation

Governments worldwide are struggling to digitise their processes and IT systems. Progress remains elusive because of a legacy of old, complex IT systems and bureaucracies that have built up over 30 and 40 years. More developed countries such as the US and the UK that were early adopters of IT now find themselves needing to […]

How culture affects healthcare delivery

flags-of-the-world

Healthcare is complicated.  Healthcare across diverse cultures is even more so. Healthcare technology vendors are obsessed by global economies of scale affecting healthcare delivery: How many codes and components of their products are compatible with the systems in the international markets they sell?  Needless to say, the greater the localization needed, the higher the development […]

Global critical infrastructure remains under significant cyber attack

hooded-figure-at-computer-screens

Last week the Security Service of Ukraine (SBU) announced that VPNFilter malware made it into the nation’s critical infrastructure. This serves as a reminder that all critical infrastructure organizations, from utilities to chemical manufacturers, need to be vigilant. Of course, anyone who has been watching how cyber-hostilities have been escalating since the turn of the century won’t […]

Showcasing emerging drone technology at the DXC Technology 600

DXC-drone-team-with-green-flag-at-DXC-Technology-600-race

The DXC Technology 600 was held on Saturday, June 9, under the lights of the Texas Motor Speedway. Scott Dixon took the checkered flag even though about 3,000 local DXC employees, clients, family, and friends were cheering for the DXC-sponsored car, driven by Simon Pagenaud, who finished 2nd. But this race had a lot more […]

NIST updates cybersecurity framework

cyllindrical-framework

It’s been a long time coming. The U.S. Commerce Department’s National Institute of Standards and Technology (NIST) recently released version 1.1 of the Framework for Improving Critical Infrastructure Cybersecurity, or affectionatey called the Cybersecurity Framework. The initial framework was created to help organizations that operate critical infrastructure better secure their digital assets. These industries include energy, […]

Why artificial intelligence needs real empathy

kind-robot-face

Artificial intelligence (AI) systems have the potential to become both smarter than humans and smart in ways we’re not. I anticipate that AI will quickly bring tremendous benefits to both citizens and the government. Even so, today’s AI systems lack the capacity to understand and share the feelings of others. In short, AI systems lack […]

DXC at SXSW: Discovering what citizens want from digital government services globally

City-of-Austin-survey-marker

Recently I had the pleasure of attending the South by Southwest (SXSW) conference in Austin, Texas. I went there to work with SAP Hybris to conduct research on how public sector organisations can better invest in digital solutions. SXSW is not your ordinary conference. The event, which takes over downtown Austin each year, is a […]

OPM provides guidance to address cybersecurity skills gap

mind-the-gap-on-platform-edge

It’s hard to find (read: near impossible) an organization that thinks it has all the cybersecurity expertise that it needs. Whether it’s finding good CISOs, cloud security architects, application security experts, or whatever — finding skilled cybersecurity talent is one of the biggest challenges that face technology teams today. Recently, the human resource department of […]

Six common government IT anti-patterns and how to fix them

squiggly-brick-path

An anti-pattern is a common but poor solution to a recurring problem. Think of it in terms of this old joke: During an annual physical exam, a patient gestures and then says to the doctor, “Doc, it hurts when I do this.” The doctor replies, “Don’t do that.” This old joke parallels many conversations I’ve […]