Four questions to ask when scoping out an AI and ML use case

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While many companies are interested in applying artificial intelligence (AI) and machine learning (ML) to help their businesses transform and innovate, few have an appetite for a lengthy project or a large initial investment.  But when companies can see meaningful value in six to eight weeks, they are more likely to expand their usage of […]

As artificial intelligence and machine learning mature, use cases emerge

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With most innovative technologies, at some point in the solution evolution there’s a tipping point from “this is cool” to “there are real business outcomes to gain.” We are now seeing that shift with artificial intelligence (AI) and machine learning (ML), especially in three major use case patterns: 1. Customer care When it comes to […]

How AI-driven ‘voicebots’ can help airline personnel — and their companies

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Airline workers have it tough. A new generation of voice-driven software bots promises to make their work easier. Airline employees, whether pilots, flight attendants or maintenance/repair/overhaul (MRO) technicians, are often called on to perform challenging tasks — and in a hurry. Think of a pilot dealing with mechanical failure, a flight attendant who can’t make […]

Comment préparer vos collaborateurs à l’arrivée de l’IA

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L’innovation technologique doit être au service de l’Homme et s’adapter à lui. Même en rappelant ce principe, le spectre de robots voulant nous « piquer notre boulot » s’installe, nourri par le fatalisme de prédictions évoquant des milliers de postes supprimés, notamment parmi les emplois les moins spécialisés. A ce jour, les chiffres ne permettent pas de […]

If you can’t think strategically, you may be out of a job

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A new study from the Organisation for Economic Co-operation and Development (OECD) underscores the daunting training challenges facing organizations and employees around the world in adapting to job requirements in the workplace of the future. OECD research projects roughly one-third of jobs (32%) in the 32 countries analyzed “are likely to see significant changes in […]

5 ways airlines benefit by integrating digital agents with live ones

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Many of us have had an experience similar to this: You call an airline to make a reservation and get a digital agent on the phone. The call starts off fine, but when you ask if your friend can sit next to you on the flight, the digital agent stalls and sends you to a […]

The two most common questions companies ask about artificial intelligence and machine learning

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Artificial Intelligence (AI) and Machine Learning (ML) are rapidly evolving to help companies with both digital transformation and innovation. There has been a lot of hype and discussion about these topics, and, in a very short time, we have moved the conversation from “AI is cool” to “AI can drive specific business outcomes.” Experience has […]

How to prepare your workforce for the arrival of AI

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One of the guiding principles of technology innovation is that any new product should be there to adapt and support the human user not vice versa. The notion of robots taking away jobs is frightening, especially given the dire predictions that have been made about how automation will replace millions of workers, particularly those in […]

How to benefit from cutting edge AI technologies

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In contrast to the popular belief that technologies such as AI are going to leave skilled and unskilled workers high and dry, recent research into the effects of automation indicate it can lead to increased demand, creating new job opportunities. But without the right enterprise building blocks in place your organisation will not be able […]

Machine learning models can’t always handle reality (but most humans can)

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A growing number of enterprise leaders view artificial intelligence (AI) and machine learning (ML) as transformational technologies that can enable better decision-making, increase efficiency, eliminate human error, and lower costs. For many enterprise workers, however, the relentlessly consistent performance promised by intelligent machines looms as a threat to their jobs. After all, what human can […]