Take these steps to reskill your workforce for the Age of Automation

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By Ben Eubanks, Principal Analyst, Lighthouse Research & Advisory The age of automation is radically disrupting work as we know it. By 2022, seventy-five million jobs in 20 economies are expected to disappear, just as 133 million new jobs are created. And by 2030, 375 million workers will need to find new work, as automation […]

Dr. Peter Scott-Morgan work-a-thon update: September 2019

In a groundbreaking initiative with Dr. Peter Scott-Morgan and The Scott-Morgan Foundation, DXC Technology and world-class partners are helping Peter use the most advanced robotics and AI to turn him into what he calls the “world’s very first full Cyborg.” This initiative demonstrates the potential of artificial intelligence (AI) to improve and transform the quality […]

Modernize your order-to-cash processes with digitisation and automation

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Finance managers are at a crossroads. They want to lower costs, boost efficiency, and improve the cycle times of their order to cash (OTC) processes, but there’s no single path to achieve those goals. Should they stick with what they’ve got and wait for incremental updates, adding third-party bolt-ons wherever they can? Or should they […]

5 things you need to do to scale robotic process automation

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Raise your hand if you have deployed one or more robots in your operations. Good. Now raise your hand if you have deployed one hundred or more robots. Not there yet? No worry, as that is currently the situation in most businesses. With robotic process automation (RPA) pilots almost everywhere, creating industrial scale has emerged […]

Four questions to ask when scoping out an AI and ML use case

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While many companies are interested in applying artificial intelligence (AI) and machine learning (ML) to help their businesses transform and innovate, few have an appetite for a lengthy project or a large initial investment.  But when companies can see meaningful value in six to eight weeks, they are more likely to expand their usage of […]

As artificial intelligence and machine learning mature, use cases emerge

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With most innovative technologies, at some point in the solution evolution there’s a tipping point from “this is cool” to “there are real business outcomes to gain.” We are now seeing that shift with artificial intelligence (AI) and machine learning (ML), especially in three major use case patterns: 1. Customer care When it comes to […]

How AI-driven ‘voicebots’ can help airline personnel — and their companies

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Airline workers have it tough. A new generation of voice-driven software bots promises to make their work easier. Airline employees, whether pilots, flight attendants or maintenance/repair/overhaul (MRO) technicians, are often called on to perform challenging tasks — and in a hurry. Think of a pilot dealing with mechanical failure, a flight attendant who can’t make […]

Comment préparer vos collaborateurs à l’arrivée de l’IA

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L’innovation technologique doit être au service de l’Homme et s’adapter à lui. Même en rappelant ce principe, le spectre de robots voulant nous « piquer notre boulot » s’installe, nourri par le fatalisme de prédictions évoquant des milliers de postes supprimés, notamment parmi les emplois les moins spécialisés. A ce jour, les chiffres ne permettent pas de […]

If you can’t think strategically, you may be out of a job

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A new study from the Organisation for Economic Co-operation and Development (OECD) underscores the daunting training challenges facing organizations and employees around the world in adapting to job requirements in the workplace of the future. OECD research projects roughly one-third of jobs (32%) in the 32 countries analyzed “are likely to see significant changes in […]

5 ways airlines benefit by integrating digital agents with live ones

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Many of us have had an experience similar to this: You call an airline to make a reservation and get a digital agent on the phone. The call starts off fine, but when you ask if your friend can sit next to you on the flight, the digital agent stalls and sends you to a […]