In a workplace where automation and artificial intelligence (AI) increasingly are taking over tasks traditionally performed by humans, it is imperative that employees build “competencies in areas that machines will be unlikely to tackle effectively,” as the World Economic Forum advises. Those include: Adaptability Creativity Complex problem solving Critical thinking Emotional intelligence The ability to […]
Décembre dernier, je me suis rendu au Customer Contact Week à Las Vegas, la grande messe mondiale des professionnels du service client. “L’automatisation est bien là”, c’est la conclusion de mes échanges avec les différents intervenants et conférenciers de cet évènement. Côté participants, la majorité d’entre eux ont exprimé l’urgence d’aller de l’avant, mais aussi […]
The telecom industry has been in the middle of a transformation. In the decade ahead the telecoms will completely embed automation into the DNA of their operations. Automation in the telecom industry started decades ago and has evolved with every innovation along the way: from rotary pulse phones to tone-based; from manual switchboards to high-speed […]
Asistí a la Customer Contact Week de 2018 en Las Vegas y me he llevado información diferente a la esperada. A través de múltiples grupos de discusión y conversaciones con los participantes, es evidente que los profesionales de la experiencia del cliente creen que “la automatización ya está aquí”. Muchos asistentes expresaron su urgencia de […]
People use digital wallets such as Venmo and PayPal and, more recently, cryptocurrencies such as bitcoins to make frictionless payments, peer to peer. What if machines could use digital wallets to make frictionless payments, machine to machine? Autonomous vehicles — such as cars, fork lifts, trucks or any industrial machine — could pay for their […]
Robotic process automation (RPA) has the potential to save companies significant amounts of money by shifting mundane, repetitive tasks, such as data extraction or data translation, from humans to robotic software agents. In fact, the McKinsey Global Institute estimates that half of the activities that workers are currently paid $15 trillion in wages to perform […]
Incorporare l’automazione intelligente nei processi aziendali può ridurre i costi, migliorare l’efficienza e accelerare il time-to-market. Ma ci vuole una pianificazione intelligente per raccogliere efficacemente i frutti. Prendendo in considerazione queste cinque fasi, le aziende possono essere sulla strada del successo dell’automazione intelligente. Definisci chiaramente la tua missione. Con qualsiasi tipo di progetto di automazione, […]
L’apprentissage automatique (ou machine learning) n’est plus une « technologie d’avenir ». Les entreprises allant du secteur minier à l’industrie manufacturière en passant par la médecine utilisent aujourd’hui l’apprentissage automatique pour mieux répondre aux besoin de leurs clients, doper leur R&D, ou transformer leurs modes opératoires. Voici quelques exemples : Activité minière L’intelligence artificielle (IA) et l’apprentissage […]
La integración de la automatización inteligente en los procesos de negocio puede reducir sus costes, mejorar la eficiencia y acelerar el tiempo de comercialización en todo el mundo. Pero se necesita una planificación inteligente para lograr beneficios. Al seguir estos cinco pasos, las empresas pueden simplificar el proceso y emprender un camino con la automatización […]
Human resources professionals are (or soon will be) using artificial intelligence (AI) to recruit and interview job candidates, to measure an employee’s value, and to conduct performance assessments. The next step — which some companies are already taking — is to use AI to assess not past, but expected future performance. From Bloomberg‘s Rebecca Greenfield: Using […]
