With most innovative technologies, at some point in the solution evolution there’s a tipping point from “this is cool” to “there are real business outcomes to gain.” We are now seeing that shift with artificial intelligence (AI) and machine learning (ML), especially in three major use case patterns: 1. Customer care When it comes to […]
Airline workers have it tough. A new generation of voice-driven software bots promises to make their work easier. Airline employees, whether pilots, flight attendants or maintenance/repair/overhaul (MRO) technicians, are often called on to perform challenging tasks — and in a hurry. Think of a pilot dealing with mechanical failure, a flight attendant who can’t make […]
L’innovation technologique doit être au service de l’Homme et s’adapter à lui. Même en rappelant ce principe, le spectre de robots voulant nous « piquer notre boulot » s’installe, nourri par le fatalisme de prédictions évoquant des milliers de postes supprimés, notamment parmi les emplois les moins spécialisés. A ce jour, les chiffres ne permettent pas de […]
A new study from the Organisation for Economic Co-operation and Development (OECD) underscores the daunting training challenges facing organizations and employees around the world in adapting to job requirements in the workplace of the future. OECD research projects roughly one-third of jobs (32%) in the 32 countries analyzed “are likely to see significant changes in […]
Many of us have had an experience similar to this: You call an airline to make a reservation and get a digital agent on the phone. The call starts off fine, but when you ask if your friend can sit next to you on the flight, the digital agent stalls and sends you to a […]
Artificial Intelligence (AI) and Machine Learning (ML) are rapidly evolving to help companies with both digital transformation and innovation. There has been a lot of hype and discussion about these topics, and, in a very short time, we have moved the conversation from “AI is cool” to “AI can drive specific business outcomes.” Experience has […]
One of the guiding principles of technology innovation is that any new product should be there to adapt and support the human user not vice versa. The notion of robots taking away jobs is frightening, especially given the dire predictions that have been made about how automation will replace millions of workers, particularly those in […]
In contrast to the popular belief that technologies such as AI are going to leave skilled and unskilled workers high and dry, recent research into the effects of automation indicate it can lead to increased demand, creating new job opportunities. But without the right enterprise building blocks in place your organisation will not be able […]
A growing number of enterprise leaders view artificial intelligence (AI) and machine learning (ML) as transformational technologies that can enable better decision-making, increase efficiency, eliminate human error, and lower costs. For many enterprise workers, however, the relentlessly consistent performance promised by intelligent machines looms as a threat to their jobs. After all, what human can […]
Les modes de paiements ont connu des changements radicaux avec notamment la démocratisation des portefeuilles numériques tels que Paypal ou Venmo et l’apparition des cryptomonnaies comme Bitcoin. Mais le progrès ne s’arrête pas là et d’autres technologies font leur apparition. Au sein de DXC Labs, un groupe d’experts travaille sur des machines capables de réaliser […]