Travel, Transportation & Hospitality

News, trends and insights for the Travel, Transportation and Hospitality industries

Renovating an airport? 5 reasons you’ll need a technology plan

airport under construction

Experts predict air travel will grow steadily over the next two decades. The Federal Aviation Administration (FAA) reports that the number of passengers boarding planes is expected to increase from 880.5 million in 2018 to 1.3 billion by 2039. Airports are responding with massive construction programs and new processing technologies to help them handle more […]

2020 Tech Trend: Self-sovereign identity makes data shared in an ecosystem more valuable

As organizations focus on data-driven business models to remain competitive, they will increasingly seek to collaborate with partners and exchange data. Data shared in an ecosystem is more valuable than data locked in a silo because it leads to new innovations and customer experiences. This trend is playing out in many industries including transportation, logistics, […]

How electric trains will transform the rail industry

electric train

Rail carriers are finding that the combination of electric trains coupled with computer-based transportation management systems can help them run more trains, handle increased ridership and reduce their annual power bill – sometimes to the tune of 6 percent annually. According to Patrick Mazza, coauthor of the book Solutionary Rail (2016), electricity serves nearly 25 […]

How trains are going digital

high speed train

Rail systems are finally making the digital transformation everybody’s been talking about for several years. In the United Kingdom, for example, the Thameslink now runs 24 trains an hour – an increase of 50 percent in its capacity compared to years past. Making this possible took a lot of work on the back-end. Rail carriers […]

6 ways digital technologies improve the rail passenger experience

railway-passenger-boarding-train

Rail systems have taken a back seat to airlines when it comes to focusing on customers, but that’s changing. In the United Kingdom, for instance, Network Rail has had great success in becoming more responsive to passengers. Its Putting passengers first program decentralized services and functions, creating five regions, each with its own managing director […]

Gaining altitude: How to deliver higher value to airline customers

airplane-gaining-altitude

By Tim West & Derek Janu-Chossek If booking an overseas trip fills you with trepidation, you are not alone. Ironically, at a time when there is greater choice of destinations, accommodation and carriers than ever before – combined with a significant reduction in the cost of airline tickets – the romance of travel is wearing […]

Liberating the seaport from the harbor

modern-seaport

Seaborne trade, one of civilization’s oldest customs, has grown steadily over the last decade as global trade has flourished. The digital transformation of retail and wholesale business has revolutionized international commerce. But behind the point, click and order façade, logistics companies and transportation authorities are scrambling to manage demand for both speed and volume. At […]

Digital transformation threats and opportunities in travel and transportation

In travel and transportation most companies today don’t look at customer journeys as a collaborative exercise. They consider their job done when passengers are delivered safely to their appointed destination for their segment. A railway, for example, may only care that it has moved passengers safely from station A to station B. It ignores the […]

What’s your customer’s perfect travel experience? Use advanced analytics to find out

airline-customer-experience

Years ago, airline travel was considered glamorous.  People wore suits and dresses. They smoked cigarettes, drank martinis and cut their steaks with metal knives. There was only one version of the perfect travel experience and it was wrapped up in the glamour and prestige of the journey itself — and the personal service supporting it. […]

How AI-driven ‘voicebots’ can help airline personnel — and their companies

airline-crew

Airline workers have it tough. A new generation of voice-driven software bots promises to make their work easier. Airline employees, whether pilots, flight attendants or maintenance/repair/overhaul (MRO) technicians, are often called on to perform challenging tasks — and in a hurry. Think of a pilot dealing with mechanical failure, a flight attendant who can’t make […]