Travel, Transportation & Hospitality

News, trends and insights for the Travel, Transportation and Hospitality industries

Digital transformation threats and opportunities in travel and transportation

In travel and transportation most companies today don’t look at customer journeys as a collaborative exercise. They consider their job done when passengers are delivered safely to their appointed destination for their segment. A railway, for example, may only care that it has moved passengers safely from station A to station B. It ignores the […]

What’s your customer’s perfect travel experience? Use advanced analytics to find out

airline-customer-experience

Years ago, airline travel was considered glamorous.  People wore suits and dresses. They smoked cigarettes, drank martinis and cut their steaks with metal knives. There was only one version of the perfect travel experience and it was wrapped up in the glamour and prestige of the journey itself — and the personal service supporting it. […]

How AI-driven ‘voicebots’ can help airline personnel — and their companies

airline-crew

Airline workers have it tough. A new generation of voice-driven software bots promises to make their work easier. Airline employees, whether pilots, flight attendants or maintenance/repair/overhaul (MRO) technicians, are often called on to perform challenging tasks — and in a hurry. Think of a pilot dealing with mechanical failure, a flight attendant who can’t make […]

Cinco formas de traducir los retrasos aéreos en experiencias positivas

Las aerolíneas saben muy bien que habrá retrasos. Pero aún siendo inevitables, hay formas de traducirlos en experiencias positivas. Todas ellas cuentan con datos comerciales muy valiosos (de los comercios del aeropuerto, áreas de descanso y del comportamiento de los viajeros) en este recinto acotado. Conocen sus preferencias. Con esta información, pueden mejorar mucho los […]

Optimizing transportation runs and customer experience

For many companies in the travel, transportation and hospitality industry, success is all about achieving the optimal result.  For example, optimize load balances to get passengers and cargo to their destination using less fuel and in the fastest time possible. Whether in the air or on the ground, it’s all about minimizing the cost while […]

5 ways airlines benefit by integrating digital agents with live ones

airline-customer-at-airport

Many of us have had an experience similar to this: You call an airline to make a reservation and get a digital agent on the phone. The call starts off fine, but when you ask if your friend can sit next to you on the flight, the digital agent stalls and sends you to a […]

Navigate the airline labor shortage through MRO modernization

airline-workers

The airline industry is facing a potential labor shortage.  A large percentage of the workforce is set for retirement in the next five years.  In testimony before the House Ways and Means Committee, Justin Welner, vice president of human resources for Spirit AeroSystems, told U.S. lawmakers that nearly 40 percent of the airline industry’s front-line […]

5 ways airlines can turn flight delays into positive experiences

Airlines know all too well that disruptions will take place. But while they are inevitable, there are ways for airlines to turn these travel downers into positive experiences. Airlines have valuable data for merchants at the airport or in the local areas where travelers are congregating. They know how long the traveler will be stuck […]

Quantum computing will change everyday life for the better

Quantum computing is the next holy grail of computer science and engineering, promising to change everyday life for the better. Today’s smartphones have the same computing power as a military computer 50 years ago that was the size of an entire room. Yet despite the phenomenal strides we have made in technology and computing, there […]

How airlines respond to “bumps” can make or break the passenger experience

Today’s airline passengers reap the benefits from reservation technology and highly productive and easy-to-use mobile apps that in many cases engage with multiple websites seamlessly and transparently. All this is made possible because airlines have done a very good job over the past five years modernizing their customer interfaces. While passengers certainly appreciate these great […]