Travel, Transportation & Hospitality

News, trends and insights for the Travel, Transportation and Hospitality industries

Optimizing transportation runs and customer experience

For many companies in the travel, transportation and hospitality industry, success is all about achieving the optimal result.  For example, optimize load balances to get passengers and cargo to their destination using less fuel and in the fastest time possible. Whether in the air or on the ground, it’s all about minimizing the cost while […]

5 ways airlines benefit by integrating digital agents with live ones

airline-customer-at-airport

Many of us have had an experience similar to this: You call an airline to make a reservation and get a digital agent on the phone. The call starts off fine, but when you ask if your friend can sit next to you on the flight, the digital agent stalls and sends you to a […]

Navigate the airline labor shortage through MRO modernization

airline-workers

The airline industry is facing a potential labor shortage.  A large percentage of the work force is set for retirement in the next five years.  In testimony before the House Ways and Means Committee, Justin Welner, vice president of human resources for Spirit AeroSystems, told U.S. lawmakers that nearly 40 percent of the airline industry’s […]

5 ways airlines can turn flight delays into positive experiences

Airlines know all too well that disruptions will take place. But while they are inevitable, there are ways for airlines to turn these travel downers into positive experiences. Airlines have valuable data for merchants at the airport or in the local areas where travelers are congregating. They know how long the traveler will be stuck […]

Quantum computing will change everyday life for the better

Quantum computing is the next holy grail of computer science and engineering, promising to change everyday life for the better. Today’s smartphones have the same computing power as a military computer 50 years ago that was the size of an entire room. Yet despite the phenomenal strides we have made in technology and computing, there […]

How airlines respond to “bumps” can make or break the passenger experience

Today’s airline passengers reap the benefits from reservation technology and highly productive and easy-to-use mobile apps that in many cases engage with multiple websites seamlessly and transparently. All this is made possible because airlines have done a very good job over the past five years modernizing their customer interfaces. While passengers certainly appreciate these great […]

How airlines and airports can capitalize on underserved travelers

air-traveler-outside-watching-takeoff

Travel isn’t a linear experience where you leave home, get to the airport, board a plane and arrive at a destination. It’s a journey that involves multiple segments and there is an opportunity for airlines and airports to realize new revenue growth by connecting the traveler’s “data” dots and delivering exceptional customer experience. If airlines […]

Oracle Transportation Management (OTM): A guide to implementing UI enhancements

hiking-guide-pointing

During an Oracle Transportation Management (OTM) implementation, environment upgrade or improvement project, the user acceptance landmark is often passed early in the process. You bring your solution to the table and then task end users with confirming the operational workflow. Defects are identified. Users confirm that the solution allows for them to get the job […]

Oracle Transportation Management (OTM): The journey from on-premise to the cloud

traveler-standing-on-jeep-looking-at-mountains-and-clouds

Have you been using the on-premise version of Oracle’s Transportation Management solution? If so, your system and database admins are likely tasked with supporting some, if not all, of the below infrastructure-related functions: Software / Security patches for weblogic / http server / OBI Server Space Management (old files/temp files/log files/exports) Oracle Patches and Security […]

How airlines can develop proactive, retail-focused customer service agents

Today’s travelers have grown to expect personalized digital services such as online ticketing that features special offers, so airlines are using analytics to enable customer service agents to be more proactive. At many airlines today, an agent fielding a customer call likely doesn’t know in advance the caller is looking to request a specific seat. […]