Travel, Transportation & Hospitality

News, trends and insights for the Travel, Transportation and Hospitality industries

Real-time environments help airlines land a better consumer experience

airplane-on-approach-for-landing

Airlines are behind the curve when it comes to operating in real time. The industry’s unique standards for selling airline products have been developed over many decades, resulting in multiple layers of complexity that have rendered sales systems — and business processes — cumbersome and inconsistent. This sets the stage for the entrance of innovative […]

OmniLocation: Why your end-to-end logistics doesn’t have to be invisible

empty-highway

Real-time, end-to-end visibility. This is the proverbial holy grail of supply chain and logistics operations. For years, it’s been complex and costly to capture and analyze location and condition data from the time a product leaves an overseas plant to the moment it hits the store shelf. For most, it’s been too costly to get […]

L’AR e il parabrezza smart aiuteranno i conducenti

Tra i mercati verticali che si prevede beneficeranno maggiormente della tecnologia di realtà aumentata (AR) si trovano la manifattura, il design, la vendita al dettaglio, l’assistenza sanitaria e il trasporto. La società di ricerca IDC ha dichiarato l’anno scorso, in una previsione di mercato, che anticipava un aumento delle spedizioni di cuffie AR in questi […]

Five keys to improved customer loyalty in travel and transportation

What makes a customer happy, and in turn, more loyal? Customer loyalty programs are ubiquitous in the travel and transportation industry, but many companies are missing out when it comes to truly engaging with the customer and generating greater loyalty, which ultimately translates into higher profits. Companies should begin by knowing and understanding their customers. […]

Realidad aumentada en el parabrisas, ¿ayudará a los conductores?

Entre los sectores que, se espera, más se beneficiarán de la tecnología de realidad aumentada (AR), destacan los de fabricación, diseño, retail, salud y transporte. Según pronosticó IDC hace ahora un año, las ventas de visores AR pasarán de poco más de 10 millones en 2016 a casi 100 millones en 2021. Según el analista, […]

Ces pare-brises intelligents qui aideront les chauffeurs

windshield-view

Parmi les secteurs qui devraient profiter le plus des avantages de la réalité augmentée (RA), mentionnons l’industrie, le design, la distribution, la santé et les transports. Le cabinet d’études IDC a annoncé l’année passée que les ventes de casques de RA passeraient de 10,1 millions en 2016 à près de 100 millions d’exemplaires en 2021. […]

As electric vehicle market evolves, will the entire industry need a rethink?

electric-vehicle-parking

Combined with new mobility services and integration into smart grids, the electric vehicle is a pivotal element of the energy transition. The electric car market is only getting out of second gear but as it does so, its entire ecosystem could need a rethink, with potential impacts on multiple sectors. Three recent studies have highlighted […]

How AR and smart windshields will help drivers

windshield-view

Among the vertical markets expected to benefit most from augmented reality (AR) technology are manufacturing, design, retail, healthcare, and transportation, research firm IDC said earlier this year in a market forecast that predicted a 10-fold increase in AR headset shipments (from 10.1 million in 2016 to nearly 100 million in 2021). IDC identifies time and […]

Customer expectations in the airline industry: Reasonable or unreasonable?

airline-passenger

While chewing the fat on the future of passenger technology with one of my industry mentors and PSS gurus, the topic turned to the antiquated processes we still service and what future behaviour may look like. He offered me a quote by George Bernard Shaw: “The reasonable man adapts himself to the world: the unreasonable […]

The time to figure out your enterprise’s flying car strategy is near-ish

flying-car

OK, the subject line in the FORTUNE Data Sheet email newsletter I just received is getting somewhat ahead of things (“Finally, flying cars”), but it did its job and made me read Aaron Pressman’s short post within. Make no mistake, there are several flying vehicle prototypes already airborne, as a quick search on YouTube will show. […]