This is part 5 of a series of posts that were prompted by an article written by the Leading Edge Forum entitled The 7 Digital Habits of Highly Effective People. This time we are looking at Habit 5: Digitally synergise – Foster your relationships and reputation online through collaborative tools in order to underline the Covey Synergise […]
While there are many examples of the private sector delivering disruptive digital services, most notably in the banking, hotel and taxi business, the government sector has lagged dramatically. However, as the millennial generation comes into the workforce and gets to the point where they need to use government services more frequently, there’s a tremendous opportunity […]
Our expectations for user experience are shaped by the huge consumer platforms such as Google, Apple, Facebook and Amazon, and also the devices that we access them with such as iPhones, iPads, Android phones and tablets, and the PCs or Macs we use at home. When we use these consumer devices and services, there’s no […]
Government services have a reputation for being slow and clunky and mostly paper-based. But the advent of mobile phones, analytics and agile development now makes it possible to more proactively deliver easy-to-use digital services – both for citizens and, on the back-end, for government employees. I’ve found that these kind of citizen-centric services all count […]
We live in a rapidly evolving digital world where technology makes life easier. Today, navigation systems in cars re-route drivers if a road closes for construction repairs, while insurance companies offer financial discounts by monitoring a driver’s style via a mobile phone app. At home, people are exploring artificial intelligence through Amazon’s Echo and Alexa. And our […]
Governments worldwide are struggling to digitise their processes and IT systems. Progress remains elusive because of a legacy of old, complex IT systems and bureaucracies that have built up over 30 and 40 years. More developed countries such as the US and the UK that were early adopters of IT now find themselves needing to […]
Distractions, they are all around. Perhaps even reading this blog is a distraction? Back in 2009 I wrote a blog post with the title, “I could spend hours doing this…”, in which I went through all the distractions that were available then — and there were a lot. I revisited that post in 2017 and the list was […]
The future is already here — it’s just not very evenly distributed. — William Gibson This post is about a set of powerful management techniques that have each been around for over a decade, but that still haven’t yet diffused into everyday use, and that hence still appear novel to […]
This is part of a series of posts that were prompted by an article written by the Leading Edge Forum entitled The 7 Digital Habits of Highly Effective People. In Habit 1 we looked at “Seek first to understand” and the challenge of sensing our market. Habit 2 suggests a need to “Be proactive in terms of managing your brand.” […]
Keeping your skills up to date is a key part of being digitally fit. There is no definitive list of training that should be undertaken to become “digital;” it depends upon your role requirements. However, there are some topic areas that should be considered as a base set of skills to expand on. These topic […]
