Rail systems have taken a back seat to airlines when it comes to focusing on customers, but that’s changing. In the United Kingdom, for instance, Network Rail has had great success in becoming more responsive to passengers. Its Putting passengers first program decentralized services and functions, creating five regions, each with its own managing director […]
Finance managers are at a crossroads. They want to lower costs, boost efficiency, and improve the cycle times of their order to cash (OTC) processes, but there’s no single path to achieve those goals. Should they stick with what they’ve got and wait for incremental updates, adding third-party bolt-ons wherever they can? Or should they […]
The London Interbank Offered Rate (LIBOR) serves as the benchmark reference rate for a wide range of wholesale and retail financial products, and for decades it has served as one of the most important benchmarks in the financial industry. But a series of scandals regarding IBOR manipulations has prompted financial regulatory authorities to replace LIBOR […]
To deliver on digital transformation and improve business performance, enterprises are adopting a “design for operations” approach to software development and delivery. By “design for operations” we mean that software is designed to run continuously, with frequent incremental updates that can be made at scale. The approach takes into consideration the end-to-end costs of delivering […]
We just returned from the Leading Edge Forum (LEF) Spring Study Tour in Seattle and San Francisco, where we met with leading companies who are rapidly evolving their businesses to meet the latest customer demands. Directed by a clear purpose, these organisations are seemingly able to evolve their business models, change their operating models, and […]
Skills development and training is a huge part of driving an organisation forward into the future, and so it’s something that I spend a lot of time and energy on. I’ve seen a bunch of stuff over the past year that leads me to expect a revolution in training when it comes to mastery of […]
This is the last in a series of posts that were prompted by an article written by the Leading Edge Forum entitled The 7 Digital Habits of Highly Effective People. From the original article: HABIT 7 – Quantify yourself – It’s thinking Win/Win for you and the organisation – the act of measuring yourself using a fitness tracker or watch, is a good […]
Ce billet est le cinquième d’une série inspirée d’un article du Leading Edge Forum intitulé Les 7 habitudes digitales de ceux qui réalisent tout ce qu’ils entreprennent Selon Stephen Covey, auteur du best-seller Les 7 Habitudes de ceux qui réalisent tout ce qu’ils entreprennent, «Dans les relations, le tout est plus que la somme de […]
It’s that time of year again – when many of us begin our mad scramble to find gifts for our friends, family members, bosses and co-workers that can still be delivered before December 25th. If one of people left on your shopping list happens to be a digital executive, well, you’re in luck. I highly […]
“Digital” is generating a lot of distracting chatter that needs to be separated from the core concepts that make up digital. To filter the signals from the noise, let’s focus on the four stages of digital technology creation: design, develop, deliver and operate. Design Before making the first jump and heading into a long and […]
