Workplace

News, trends and technology insights for the workplace

IT support automation keeps remote workforces productive

remote worker

Enterprise clients have looked to automate IT support for several years. With millions of employees across the globe now working from home, support needs have increased dramatically, with many unprepared enterprises suffering from long service desk wait times and unhappy employees. Many companies may have already been on a gradual pace to exploit digital solutions […]

Gender equality in the workplace — 4 principles for change

equality visualization

The path toward gender equality in the workplace has been long and arduous. Undoubtedly, we have made progress—this I have witnessed first-hand over the course of more than two and a half decades in the workforce. But I also recognize that our journey is far from over, and there is much work yet to be […]

Using data governance to overcome data quality and preparation challenges

data governance visual

Enterprises continue to migrate mission-critical data and applications to the cloud, which offers more efficiency, scalability and accessibility than on-premises computing environments. More than two-thirds of IT professionals (68%) in a recent survey on data usage said they are using the cloud to store “more or all of their data”, and to host their artificial […]

To improve meetings, don’t just use collaboration technologies – integrate them

meeting with collaboration technologies

Are your meetings like the weather? You know, everyone complains about them, but no one seems to be able to do anything about it. We’ve all endured long, boring meetings that feel endless. And we’ve all struggled through an exhausting, frantic week overfilled with back-to-back meetings. The higher your job title, the more time you […]

Keeping remote workers engaged and productive

remote worker at her desk

When it comes to working remotely, most enterprise leaders and employees usually have pretty strong opinions that fall along familiar lines of argument. For example: Pro: Working remotely allows employees more flexibility to do their jobs when and where they want, resulting in higher productivity and job satisfaction. Con: Remote workers can become disconnected and […]

A look at NASA’s Future of Work study

space shuttle

NASA has a mandate to explore space. And, apparently, it also has time to ponder the future of work right here on Earth. Over the past year, the space agency has been publishing excerpts from its Future of Work study. Nick Skytland, who heads NASA’s Future of Work initiative, identifies eight themes that comprise what […]

Digital IT support gets smarter, transforming the employee experience

IT support screen overlay

When companies prioritize their digital transformation initiatives, modernizing IT support might not be at the top of the list.  But there’s nothing that creates a bigger drain on employee productivity and ultimately impacts business outcomes more than a disruption in an employee’s critical work activities, compounded by an unsatisfactory interaction with IT support and service […]

To stay ahead, CIOs must think far ahead

CIO looking ahead

Technology change can be incremental or transformational. Organizations that embrace the latest cool tech toy without regard to how it fits into overall business strategies and goals are doomed to incremental change — which, in the dynamic digital economy, can sometimes be a death sentence. Transformational change, in contrast, requires a long-term view of technology […]

A blueprint for winning the tech talent war

blueprints on table

Digital transformation is impossible if enterprises lack the right techologies. But just as critical to digital transformation efforts is having the in-house skills to fully leverage artificial intelligence (AI), machine learning, augmented reality, virtual reality, the cloud, edge computing, and other emerging technologies, not to mention the more traditional tech skills necessary to maintain and […]

The secret to being a successful data scientist (hint: it isn’t data or science)

old key in door

I wasn’t fortunate enough to be at O’Reilly’s Strata Data Conference in London earlier this year, but in his roundup of the event’s big takeaways, CIO contributor Martin De Saulles listed eight “factors shaping the future of big data, machine learning, and AI.” No. 2 on his list is “changing skillsets for data scientists.” “Cassie […]