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The latest from DXC’s Applied AI Studio: A chatbot to help remote workers de-stress

remote work

Lee, an online personal counselor, helps employees who struggle with feelings of mild anxiety or loneliness while working from home. Rather than cope alone, they talk with Lee to destress. “You’re lonely?” Lee might say. “I’m sorry about that. Can you tell me more about how you’re feeling?” Those words might not seem surprising from […]

Remote work requirement exposes the corporate digital divide

digital divide concept

Like many others, my family and I have done our best to enjoy the unexpectedly large amount of time we have together at home due to social distancing guidelines. Adjusting to the new normal, we have relied heavily on Internet access not only for work and school, but to stay sane and keep the peace. […]

IT support automation keeps remote workforces productive

remote worker

Enterprise clients have looked to automate IT support for several years. With millions of employees across the globe now working from home, support needs have increased dramatically, with many unprepared enterprises suffering from long service desk wait times and unhappy employees. Many companies may have already been on a gradual pace to exploit digital solutions […]

Using data governance to overcome data quality and preparation challenges

data governance visual

Enterprises continue to migrate mission-critical data and applications to the cloud, which offers more efficiency, scalability and accessibility than on-premises computing environments. More than two-thirds of IT professionals (68%) in a recent survey on data usage said they are using the cloud to store “more or all of their data”, and to host their artificial […]

To improve meetings, don’t just use collaboration technologies – integrate them

work meeting with collaboration technology

Are your meetings like the weather? You know, everyone complains about them, but no one seems to be able to do anything about it. We’ve all endured long, boring meetings that feel endless. And we’ve all struggled through an exhausting, frantic week overfilled with back-to-back meetings. The higher your job title, the more time you […]

Keeping remote workers engaged and productive

remote worker at her desk

When it comes to working remotely, most enterprise leaders and employees usually have pretty strong opinions that fall along familiar lines of argument. For example: Pro: Working remotely allows employees more flexibility to do their jobs when and where they want, resulting in higher productivity and job satisfaction. Con: Remote workers can become disconnected and […]

A look at NASA’s Future of Work study

space shuttle

NASA has a mandate to explore space. And, apparently, it also has time to ponder the future of work right here on Earth. Over the past year, the space agency has been publishing excerpts from its Future of Work study. Nick Skytland, who heads NASA’s Future of Work initiative, identifies eight themes that comprise what […]

Digital IT support gets smarter, transforming the employee experience

IT support

When companies prioritize their digital transformation initiatives, modernizing IT support might not be at the top of the list.  But there’s nothing that creates a bigger drain on employee productivity and ultimately impacts business outcomes more than a disruption in an employee’s critical work activities, compounded by an unsatisfactory interaction with IT support and service […]

To stay ahead, CIOs must think far ahead

CIO looking ahead

Technology change can be incremental or transformational. Organizations that embrace the latest cool tech toy without regard to how it fits into overall business strategies and goals are doomed to incremental change — which, in the dynamic digital economy, can sometimes be a death sentence. Transformational change, in contrast, requires a long-term view of technology […]

A blueprint for winning the tech talent war

blueprints on table

Digital transformation is impossible if enterprises lack the right techologies. But just as critical to digital transformation efforts is having the in-house skills to fully leverage artificial intelligence (AI), machine learning, augmented reality, virtual reality, the cloud, edge computing, and other emerging technologies, not to mention the more traditional tech skills necessary to maintain and […]