Workplace

News, trends and technology insights for the workplace

Tackling mobility’s integration and risk management challenges in healthcare

Providing mobility to busy clinicians is increasingly recognized as an essential part of delivering care to patients. There are, however, issues regarding development, integration and security that need to be overcome. Consideration must be given to the user interface. If it isn’t intuitive and user friendly, adoption will be lower, and an investment in a […]

Does mobility stack up? Weighing ROI against overall healthcare outcomes

There is growing evidence that mobility brings significant benefits to clinicians. However, some of the common sticking points with any new technology are cost and choosing the right solution for the organization. Let’s start by assessing the financial factors or return on investment (ROI) and what approach to mobile makes the most sense. There’s a […]

The changing nature of work

Long anticipated, digital transformation is redefining jobs and roles. Digital technologies have transcended simple process acceleration and are deconstructing our old notions about work and the workplace. Multiple gigs instead of one role Mobile technologies in particular have catalyzed the development of the gig economy. What constitutes a job, who is an employee and how […]

Connected healthcare: Why mobility matters to the clinician

Doctor Using Cell Phone in Hallway

Technology experts will often talk about the benefits of mobility in healthcare, but to understand why mobility matters and how it might improve both workflow and clinical benefits for patients, it’s vital to get a user’s perspective. As a clinician, my view of mobility is influenced by my own experiences in different medical settings. Clinicians […]

Complexity in learning: Best practices for the future of work

complexity for the future workplace

Today’s high performing organizations know that the world of learning has undergone tremendous change, and they need to put employees at the center. Employees require a lifetime of continuous learning to keep pace with change. An innovative approach to learning can help tackle the workforce skills gap, retain talent, increase performance and improve productivity. Organizations […]

You built a chat support channel, so where’s all the user adoption?

chat-box

In general, chat adoption rates are still not as strong as clients would like. Those who simply built a chat option with the expectation that users would adopt it by themselves are seeing between 7% to 12% of their volume via chat. Most of these organizations are doing nothing to promote chat as a support channel, […]

7 dimensions of change in the digital workplace

seven

Upgrade workplace technology: check. Modernize infrastructure: check. Adjust to new workforce: check. Overcome resistance to new ways of working: check. Adjusting to digital transformation’s impact on the workplace and workers is, well, a lot of work. A lot of change. And it’s essential to understand that workplace transformation will only deliver expected business benefits when […]