Airlines leverage automation to protect revenue

airplane-wing

As industry trends change and digital transformation alters the status quo, airlines are needing to rethink their digital capabilities — streamlining the travel experience and better aligning technology with their business processes — in order to stay competitive and protect against lost revenue. To understand where the opportunities lie for digitalization in the airline industry, […]

Azure Stack: Coming to a data center near you

Most IT organizations are already sold on the value of public cloud. It offers greater IT agility than traditional on-premise data centers and provides a foundation for innovation throughout the business. One of the growing challenges with increasingly complex hybrid environments is the lack of an integrated single point of support to enable hybrid workload […]

Five reasons to get excited about Dynamics 365

Wherever you go these days, you hear lot about digital transformation, but what is it really about? Digital transformation is about reimagining how you bring together your people, data and processes to create value for your customers. I see Microsoft Dynamics 365 as an exciting enabler of digital transformation. Microsoft CEO Satya Nadella has been […]

A look at cyber warfare and Advanced Persistent Threats (APTs)

computer-code

In 2010, Stuxnet, a malicious computer worm created by the United States and Israel physically sabotaged Iran’s uranium enrichment nuclear plants. In 2012, Iranian hackers struck Saudi Arabia’s national oil company, Saudi Aramco, nearly obliterating its corporate IT infrastructure, and bringing the company close to collapse. In 2014, hackers from a group called Guardians of Peace (GOP) […]

The music of multi-sourcing (Part 2): Achieving harmonious customer outcomes

Orchestra Conductor

In part one of this blog series, I looked at some of the fundamental problems of managing multiple service providers. However, to keep up with customer demand and expectations, employing a number of third-party providers to deliver services to customers is inevitable. So the question becomes – how do we make it work? The promise […]

Making IT an invisible enabler of change

IT and business leaders face the daunting task of not only upgrading workplace technology and modernizing infrastructure, but also overcoming user resistance to new ways of working. To ensure that workplace transformation delivers expected business benefits, organizations must address the “people” aspects of change (culture, behavior, ways of working, user resistance, etc.) and proactively consider […]

Not all cyberattacks are over data theft

locked-gate

When executives consider the risk to their systems they often consider only the value of their data and that of their customers. Too rarely do they consider the intrinsic value of their raw computing power or how their computing systems could be used as part of a larger attack. Case in point, last week security […]

Leadership: What can we learn from Silicon Valley?

What can we learn about leadership from the big IT organisations in Silicon Valley? The cynical side of me thinks that whether it’s Google, Amazon, Microsoft, Netflix, etc., whenever we hear a “we do leadership better” it’s more of a marketing ploy than a real piece of referenceable material.  In other words, if we think […]

Artificial intelligence in government: How to be more efficient, effective and responsive

As artificial intelligence (AI) increasingly comes into the mainstream, what better place to apply it than in the public sector, where vast troves of data can be leveraged to make government work smarter for its citizens. From infrastructure projects like repairing highways, to public services like reviewing patent applications, to policy decisions about staff allocation, […]

How great project management could lead to a great sales cycle

man-at-white-board

The project management and sales lifecycles have much in common. Consider the main attributes of great program and project managers. Problem solving and time management skills, abilities to hit deadlines and motivate teams — these are all vital in the sales cycle. The ability to respond to an RFP in a timely fashion, with all […]