Build event-driven, serverless monitoring for Azure — in just 15 minutes


Microsoft Azure provides multiple Platform as a Service (PaaS) products that allow you and your development teams to focus on quickly building awesome solutions for your customers. One of those products, Azure Service Bus, allows you to separate tiers of a solution and introduce asynchronous processing, which is so important in public clouds to ensure […]

Digital labor and intelligent automation: The impact on the workforce behind the hype


Digital labor and intelligent automation offer compelling business benefits that include cost reduction, increased accuracy, ability to scale and consistency. While these well-deserved benefits are undeniably impressive, the real impact at the workforce level on service providers, businesses, clients and talent retention is still emerging. Behind the hype is uncertainty around the term “digital labor” […]

The jobs that AI creates


The current wave of artificial intelligence (AI) works by using computer models to simulate intelligent behavior. Machine-learning algorithms are good at learning new behaviors, but bad at identifying when those behaviors are harmful or don’t make sense.  Companies deploying AI will need a workforce trained to ensure that the technology remains both useful and safe. […]

Confidence in Canadian business data safeguards erodes as identity theft concerns rise


According to a survey commissioned by the Chartered Professional Accountants of Canada (CPA Canada), concerns about identity theft are rising and the protections Canadian businesses have put into place to safeguard personal information are falling. The changes in concerns weren’t dramatic, but all indicators went the wrong way According to the survey, 71 percent of […]

From agents to chatbots: Techno-savvy customers force the “revolution”

by Roger Laughlin Times have changed.  In the 70s, 80s and 90s people wanted the fastest way possible to speak to an agent.   Today, for me anyway, talking to an agent is my last resort.  Give me a good website with the information I need.  If I need additional help, give me a chat window […]

Three tips to make your physical store more attractive to Generation Z


In many ways it’s counterintuitive to tell retailers they have to spend more time on their physical stores. Aren’t more people shopping online than ever before? But as much as online sales have grown, it still only represents about 15 percent of all retail sales. Today, we’re finding that people don’t always want the quickest, […]

Here’s what tech jobs are paying these days


It’s absolutely critical to any enterprise employees who want to increase their value in a rapidly evolving workplace to anticipate what opportunities will be available in the future and how their skill sets will fit into the larger picture — and then to make the proper adjustments. Otherwise they’re in danger of sliding into irrelevancy. […]

How to embrace feedback in the workplace


As promised in my last blog, let’s talk about taking your feedback personally. Bear with me here. One method we can use, is something called the “feedback sandwich.” The basic concept is that the “bread” is the positive things and the “meat” in the middle is the improvements bit. You start off positive, you give […]

How to foster innovation by empowering your employees


At DXC we continually encourage our people to “innovate,” but how does one define innovation and what does it really mean? Personally, I think it is an overused term and one that often lacks agreement of definition. Is it any different from  “research and development,” which has traditionally been the vaguely defined term for innovative […]

It’s time to get certified (and get recognised) in project management


With the Program Management Improvement and Accountability Act signed into law in the U.S. and the awarding of a Royal Charter to the Association of Project Management, there has never been a better time to get certified within the project management industry. Recognition within our PM practice can be hard and sometimes daunting. Getting certified […]