How experience management helps companies thrive in the ‘experience economy’

experience-management-visualisation

“Poor experiences can demolish even the best strategy.” That’s what Bruce Temkin, Head of Qualtrics XM Institute, told us during “Executive Masterclass: Building Your Experience Management (XM) Roadmap” at a global SAP meeting in Melbourne. I think he’s right… Bruce’s presentation explained how doing experience management well ensures successful outcomes for us, our customers, and […]

Your digital twin – can it improve the future you?

by David Pare The digital twin may seem like science fiction but it’s now an alternative method of predicting possible issues through real-time or near real-time replicas of objects, locations or people. This powerful digital tool is gaining ground in healthcare for predicting outcomes to a medical intervention and providing insight on treatment options. The […]

Survey: There’s a divide between cyber security concerns and cyber security actions

cyber-security-divide-visualization

When it comes to cyber security, U.S. businesses and citizens alike have plenty of concerns, but they may not know how to mitigate them. That observation is based on the third annual Cyber Report from property and casualty insurer Chubb (pdf), which found that eight in 10 Americans continue to be concerned about a cyber […]

A secret weapon for effective workplace communication

vintage-telephone

Enterprise success in the digital economy is dependent in large part on the ability of employees to collaborate and communicate effectively. Increasingly, this means using digital tools to work with colleagues, customers, and business partners located remotely. Likewise, professional success for modern enterprise workers relies not only on adaptability and a learning mindset, but on […]

The personality traits that keep you sane in the digital economy

layered-personality-traits-visualization

If I had to choose one key trait that both enterprises and people need to thrive (or even survive) in the digital economy, it would be adaptability. The ability to handle whatever comes your way, the ability to change when and as fast as necessary, the ability to constantly evolve. Adaptability spawns agility and creates […]

The relationship-powered enterprise

working-relationships

In a workplace increasingly filled with intelligent machines, strong interpersonal relationships between actual humans will be critical to an enterprise’s success. That’s according to an organization called the Business Relationship Management Institute (BRMI), which recently unveiled a theory it calls “Relationshipism.” I think the folks at BRMI maybe could have brainstormed a bit longer before […]

Liberating the seaport from the harbor

modern-seaport

Seaborne trade, one of civilization’s oldest customs, has grown steadily over the last decade as global trade has flourished. The digital transformation of retail and wholesale business has revolutionized international commerce. But behind the point, click and order façade, logistics companies and transportation authorities are scrambling to manage demand for both speed and volume. At […]

6 tech jobs of the future

job-search

This time of year always is good for a “best tech jobs of the upcoming year” post — especially if you can work the magic link-clicking words “six-figure” into the headline! For this post, however, we’re looking beyond 2020. What are some of the tech jobs of the future that don’t yet exist? It’s not […]

How to define yourself in the workplace of the future

robot-working-behind-a-desk

I almost switched the headline above from “how to define yourself” to “how to brand yourself,” but I don’t think it’s healthy to people to view themselves as a product — because in the age of automation and artificial intelligence (AI), it is our humanity that gives us value. That’s the point made by Aaron […]

‘Documentation as code’ tools to get you started

Treating documentation as code has become an important part of the software development process. Companies are recognizing that the more they can treat documentation like source code, the more effective their documentation, software development and maintenance become. But it’s not only that — the entire ecosystem of teams supporting the software becomes more effective as […]