Technology-as-a-Hazard (TaaH)

selfie-stick-on-river-bank

There have been at least 259 selfie-related deaths since 2011.  Deaths and injuries resulting from walking-while-texting are likely even more common than that. In fact, many cities and towns have gone so far as establishing fines for texting in crosswalks. File it all in the  growing “technology-as-a-hazard” category. Perhaps there was no greater evidence of […]

The future job market belongs to the agile and adaptable

adaptable-workers-in-office

There’s a great (and long) article in The Atlantic that focuses on a new-generation Navy warship and its crew of “‘hybrid sailors’ who have the ability to acquire skills rapidly.” “The ability to acquire skills rapidly.” Sound familiar? It’s a topic I’ve discussed many times in this blog. The key to surviving in the digital […]

Emerging digital technology means emerging job opportunities for cyber security pros

cyber-security-pros

Every technology, from the wheel to artifical intelligence (AI), has introduced both opportunities and dangers. The wheel, for example, allowed humans to travel and to transport goods and equipment across distances. The wheel also allowed the Greeks to roll a giant Trojan horse into the city of Troy to launch a sneak attack with soldiers […]

Avoid these five all-too-common cloud migration mistakes

avoid-mistakes-metaphor

I’m on the cloud. You’re on the cloud. We’re all on the cloud. But, as we move more and more of our IT — lock, stock, and two smoking servers — to the cloud, you should make sure you know what you’re getting into. Yes, the cloud can be a real help, but there are […]

The rise of technology-driven physician burnout

physician-burnout

It used to be such a simple life — a small, independent primary care practice (SIP) in the suburbs with a loyal patient following and the flexibility that comes with running one’s own business. Plenty of time to spend with patients, and needing only the basics for record-keeping and prescribing. Then things started to change. […]

Is the U.S. driving in the internet slow lane?

slow-lane-on-road

How’s the internet speed where you’re working? There can be multiple answers, since people can work in an office, their own homes, or in a public space such as a coffee shop or hotel. But by far the most common response to that question is, “Not fast enough!” Sure, maybe it’s never fast enough for […]

Listen up! Why your organization needs a voice technology strategy

woman-listening

Much like mobile devices a decade ago, voice technology is rapidly infiltrating the enterprise through employees looking for more ways to be efficient and productive. Whether it’s an employee or customer, users are the driving force behind many emerging consumer workplace technologies. Voice is no different; Alexa, Cortana, Google Assistant, Siri, and others now are […]

The customer experience trends most likely to shape the industry in 2020

2019-to-202-written-on-beach-sand

We know business today is changing faster than ever. A few years ago customers made purchase choices based on the flyers they found in their mailboxes. They also felt more loyalty towards brands, partly because it was both difficult and time consuming to switch from one to another. Those days are over. Today’s ‘intelligent’ customers […]

The intersection evidence, eminence and eloquence based healthcare leadership

three-way-intersection

I’m a complete sucker for a great sales pitch. Part of that is because I spent most of my life pitching. Another part is that I spend dozens of hours a month speaking in front of groups of skeptical business leaders and graduate students. I know how a strong presentation style can occasionally overcome less […]

How learning helps organizations build an agile workforce

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While forward-thinking companies are rapidly investing in their technology resources, they’re doing the same for their human resources. That’s because these organizations know that the workforce of the future isn’t made up solely of robots. Instead, the workforce of the future is an “augmented” one, where humans and AI work together to drive greater efficiency, […]