ServiceNow amps up its focus on people at Knowledge18 and unveils innovation roadmap

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One of the most noticeable signs of ServiceNow’s growth over the last decade or so is the expansion in size of its community. Once a year, some of the ServiceNow employees, customers and partners that make up this community come together for Knowledge, the ServiceNow user conference. Like many technology companies, this annual conference provides […]

Making the right connections: The secret to building intelligent enterprises

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At SAPPHIRE NOW 2018, SAP’s showcase business technology conference staged in Orlando, Florida, there was a lot of talk about the intelligent enterprise — SAP’s name for a modern organisation that leverages emerging technologies such as artificial intelligence, machine learning, IoT and analytics to create smarter business processes, enable deeper insights and improve decision-making. Sounds […]

Life sciences 3.0: How an integrated environment can deliver healthier outcomes

By Sharad Khusal A new, connected dynamic is making its way into the life sciences and healthcare industries, shifting companies from a traditionally siloed approach to an integrated 3.0 environment. Here the emphasis is on a healthy outcomes ecosystem — one that spans nontraditional players such as IT, retailers and nonprofit organizations. At the heart […]

DDoS attacks grow more popular, targeted

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A new State of the Internet/Security: Web Attack report finds the number of distributed denial of service attacks to be growing, already up 16 percent over all of last year. The report also found that Russia and China are initiating the most credential-based attacks against the hospitality industry. The report proved records are made to be […]

Evil In = Evil Out: Teaching AI to be bad

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In a recent post I talked about the importance of data quality to machine learning and the effective use of neural networks, which rely on algorithms that process data in order to “learn.” The principal is simple and timeless: Garbage in = garbage out. But there are different types of data garbage. There’s the innocent […]

Robots are being trained to read human thoughts

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If you use a voice assistant such as Alexa, Siri, or Cortana in your home or office, you’re interacting in real-time with an intelligent machine. In coming years this will be so common that no one will really think about it. But a team of academic researchers recently demonstrated that live human interaction with machines […]

Developing the 7 digital habits: Habit 3 – Sharpen the digital saw

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This is part of a series of posts that were prompted by an article written by the Leading Edge Forum entitled The 7 Digital Habits of Highly Effective People. In Habit 1 we looked at “Seek first to understand” and the challenge of sensing our market. Habit 2 suggests a need to “Be proactive in terms of managing your brand.” […]

How voice-activated technology can transform your workplace

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It’s great asking Alexa or Google Home or Cortana about the weather forecast for Seattle (rain again!), or what “proprioception” means, or who the Washington Nationals are playing tonight. But those are pretty simple transactions: Ask a direct question requiring a narrow, definable answer, and you get that answer. This is very useful as far […]

How AI can overcome human bias in hiring decisions

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Artificial intelligence (AI) and machine learning are being used by enterprise human resources (HR) professionals to streamline the hiring process (as I wrote back in April). Not only can AI-powered virtual assistants “converse” with job applicants, they can schedule interviews for candidates who appear promising. While reducing time-to-hire can help organizations fill staffing needs more quickly […]

Create business impact with an enterprise process automation game plan

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When faced with the challenge of automating business processes, most enterprises are searching for quick wins and safe bets. But all too often they stall at the start because they can’t be sure of either. What’s needed is a game plan that delivers on both counts. Sure, there are some enterprises able to take advantage […]