In security, it’s usually the basic stuff that gets you — like passwords

passwords

There are some very smart hackers out there with access to the latest techniques and exploits, but time and again it has been observed that attackers don’t need to deploy the latest and greatest because they can achieve their goals with the older and basic. Why bother with something complex or burn a new tool […]

5G is coming, but the cloud is not going away (yet)

4G-to-5G-networks

The pixels had barely dried on my recent blog post about all the high-paying cloud jobs available now and in the future when I stumbled across a Forbes column speculating that 5G “could kill the cloud.” Investment advisor Jon Markham argues in his Forbes piece that “5G is so fast that it changes what is […]

When your cloud migration plans should move away from ‘lift and shift’

wrong-direction

The easy approach to transitioning applications to the cloud is the simple “lift and shift” method, in which existing applications are simply migrated, as is, to a cloud-based infrastructure. And in some cases, this is a practical first step in a cloud journey. But in many cases, the smarter approach is to re-write and re-envision […]

5 ways airlines can turn flight delays into positive experiences

Airlines know all too well that disruptions will take place. But while they are inevitable, there are ways for airlines to turn these travel downers into positive experiences. Airlines have valuable data for merchants at the airport or in the local areas where travelers are congregating. They know how long the traveler will be stuck […]

Bridging the gap between AWS Lambda and other clouds: TriggerMesh

bridging-the-gap

If you want to do serverless computing today chances are you’re using Amazon Web Services (AWS) Lambda. Which is fine if you’re wedded to AWS, but if you’d rather use another cloud or run a hybrid cloud, AWS-specific Lambda may not be ideal. Enter TriggerMesh Knative Lambda Sources (KLASS), which offers a way to bridge […]

Why we’re awarding innovation and experimentation

Business is changing fast. Companies are looking to rapidly scale their digital efforts, drawing strength from new digital service platforms and deeper integration of enterprise processes. Leaders will master information flows and data markets. They will need to innovate to survive and thrive. A key aspect of digital innovation today is having a culture of […]

Find real business insights with a data processing pipeline approach

I love beach vacations. It is a great time to relax, have fun and let time slow down. However, nothing spoils a beach vacation like losing car keys. It happened to me recently. Aside from the inconvenience and disruption, the one thing that struck me was the monumental task of searching for the keys in […]

Financial services are embracing multi-cloud

hybrid-cloud

Multi-clouds — environments made up of multiple public and private clouds typically used for different purposes — may well be the cloud of choice for banks. That’s according to an independent report by 451 Research, ‘Multi-Cloud Fundamental to Financial Services Transformation.’ I’m not here to argue. This report, which was sponsored by Canonical — the […]

Five cutting edge technologies available to SMBs through cloud-automated IT

As SaaS applications have come of age, adopting newer technologies has become easier for smaller organizations. However, the subsequent challenge of supporting these technology components remains for organizations with limited budget and resources available. Continuously monitored networks and servers, rapid response times for user support, and advanced security features – these capabilities have traditionally only […]

You built a chat support channel, so where’s all the user adoption?

chat-box

In general, chat adoption rates are still not as strong as clients would like. Those who simply built a chat option with the expectation that users would adopt it by themselves are seeing between 7% to 12% of their volume via chat. Most of these organizations are doing nothing to promote chat as a support channel, […]