By Dick Steiner If your organization is like many, your back-office business processes need help. Some of these processes may no longer be executing as designed, requiring time-consuming (and costly) manual adjustments and corrections. Others may have grown over time to become so complex, they’re actually bottlenecks. Fortunately, a new approach to process automation can […]
By Dick Steiner When it comes to business processes, what you can’t see can hurt your organization. And what you can’t see turns out to be a lot. In the normal course of operations, every business generates a huge amount of what’s known as “dark data.” This data, generated by core business systems, is normally […]
By Lisa Vincent-Morrison Business process automation always starts with the customer. Customers are at various stages of their digital transformation journey, particularly with regard to their business processes. They are seeking that different, innovative prioritization of what brings speed to value. Aren’t you? Historically, business process services (BPS) and outsourcing were rather transactional. BPS handled […]
