Is your chatbot from Mars or is your chatbot from Venus?

woman-and-man-holding-hands

In his seminal work on communication across genders, John Gray enlightens men that when their wife or partner raises a problem that she had at work or with a friend, it may be best to just shut up and listen. This is not easy because the genetic impulse for men is to jump in and […]

How to reduce employee fears about artificial intelligence

scared-child

Humans fear a seemingly endless list of things, but on the broadest level, what they fear most is the unknown. And one of the greatest fears throughout history is fear of new technology. There probably were some Mesopotamians who thought the abacus was a tool of the devil! In the more recent past, people have […]

The jobs that AI creates

work-desk

The current wave of artificial intelligence (AI) works by using computer models to simulate intelligent behavior. Machine-learning algorithms are good at learning new behaviors, but bad at identifying when those behaviors are harmful or don’t make sense.  Companies deploying AI will need a workforce trained to ensure that the technology remains both useful and safe. […]

The evolution of AI: Will it automate everything we do?

robot toy stands on the oppresed

Society has been through several changes from the industrial through to the information revolution. And with each comes the inevitable question, “Are we putting ourselves out of a job?” With artificial intelligence (AI) technologies taking step-change leaps in capabilities and accuracy, there is a lot of talk about whether AI is the next “job killer.” […]

When AI is used for evil

evil-robot

Artificial intelligence (AI) holds out the promise of solving some of the world’s most persistent challenges and pernicious problems, from disease prevention and cures, traffic-related deaths and injury, crime and terrorism, energy conservation, and chronic food shortages. On a less-dramatic level, AI and machine learning are being used to transform how enterprises operate by improving business […]

DXC Bionix – Digital generation services delivery

DXC Bionix

Today’s a big day as we’ve unveiled our first sub-brand at DXC Technology — DXC Bionix™, our new digital generation services delivery model that provides a data-driven approach to intelligent automation. DXC Bionix includes three elements: Analytics and AI Lean methodology Automation Bringing these elements together enables us to achieve greater insight, speed and efficiency across […]

Is AI smart enough to accurately measure an employee’s value?

tape-measures

Artificial intelligence (AI) and machine learning are supposed to help enterprises become more efficient by streamlining processes and taking over tasks currently performed by those unfocused, under-motivated humans known as employees. For those enterprise workers who don’t lose their jobs to automation and machine learning, smart technologies can be used collaboratively by employees to make […]

The evolution of AI: Are chatbots driving a new customer experience?

two vintage robots with old phone on wooden floor

We’ve all had our frustrations dealing with a telco, bank, utility, insurance company or other large organisation when trying to get information, complete a transaction, or request service. Typically, we start our search on an organisation’s website, but we might end up dealing with a long winded IVR system with long wait times, or eventually […]

Unlock your business processes using a powerful combination of robotics and AI

By Dick Steiner When it comes to business processes, what you can’t see can hurt your organization. And what you can’t see turns out to be a lot. In the normal course of operations, every business generates a huge amount of what’s known as “dark data.” This data, generated by core business systems, is normally […]

L’intelligenza artificiale (emotiva)

Il dibattito sull’intelligenza artificiale (AI) sembrerebbe completo senza la necessità di dover aggiungere il fattore emotivo. Ma è proprio questo ciò che accade nella comunità della AI. Le emozioni sono state prese in considerazione d’ultime come parte di una tecnologia, ritenuta da molti in passato, allo stile del personaggio di finzione “Spock” — potrebbe vincere […]