Without sophisticated maintenance, repair and overhaul (MRO) systems, airlines couldn’t operate as the global enterprises they are today. Yet recent studies of aircraft IT MRO systems have revealed a long list of shortcomings. For example, older systems lack the ability to minimize the impact of scheduled and unscheduled maintenance. They maintain a dependence on manual […]
While chewing the fat on the future of passenger technology with one of my industry mentors and PSS gurus, the topic turned to the antiquated processes we still service and what future behaviour may look like. He offered me a quote by George Bernard Shaw: “The reasonable man adapts himself to the world: the unreasonable […]
As industry trends change and digital transformation alters the status quo, airlines are needing to rethink their digital capabilities — streamlining the travel experience and better aligning technology with their business processes — in order to stay competitive and protect against lost revenue. To understand where the opportunities lie for digitalization in the airline industry, […]
A weather event or dreaded technology blip has delayed or canceled flights in your airport. Your staff scrambles at the gates, trying to respond to passengers and help them find alternative ways to their destination. Tensions are high, and customers are not happy. To defray nerves and improve the response, you whip out your airline’s […]